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Help Center / Trending Topics / Why does the remote phone screen go black during the remote sessions?

Why does the remote phone screen go black during the remote sessions?

When using DeskIn to remotely control a mobile phone, the remote session may go black sometimes, here may be the reasons.

Reason 1: The phone enters sleep mode

If a black screen suddenly appears when remotely controlling your phone, it may be that the remote phone screen is locked, you can unlock the screen to continue operation.

Reason 2: The remote phone is entering password

When the remote controlled phone is entering password or on a payment page, for privacy reasons, DeskIn will block the remote screen for the time being. When the password page or payment page ends, the remote screen will be restored.

If you need further assistance, please contact DeskIn official via email: support@deskin.io