Search Docs…

More and more kids have their own smartpgones. While bringing more communication convenience, it also exposes them to more dangers. Out of concern for their children's safety and excessive phone usage time, some parents use parental control app software to monitor their kid’s phone. What should parents pay attention to when using their app? This article gives you 4 tips and introduces 4 best parental control apps. Check it out.

Why Should Parents Monitor Their Children's Phones?

1. Manage phone usage time

Children may be addicted to games, short videos, social media, and use mobile phones uncontrollably. At this time, by monitoring their children's mobile phone usage time and managing app usage time, parents can guide their children to live a healthier, more time-managed life.

2. Detect harmful messages and programs

Children may not be able to distinguish toxic and harmful information on the Internet at their young age.Regularly checking your children’s mobile text messages, web browsing history and social media can prevent them from getting bad influence from sexual, violent, gambling, fraud and drug-related content. At the same time, you can give them proper guidence of using internet.

3. Avoid accidental payment

Currently the payment verification process on phones is becoming more and more simple, which brings convenience but also hidden dangers. Children may purchase in-game items, donate to streamers, or accidentally subscribe to an app. If not discovered in time, it may cause big losses.

4. Keep eyes on children and prevent dangers

Parents cannot be with their children at all times and cannot 100% be aware of what happens at school or with friends. By monitoring the text messages or chat records of children's mobile phones, they may be able to know at the first time when there are conflicts with classmates, school bullying (being bullied or bullying), violence, etc. Some monitoring programs can also track the location of kid’s phones, so when kids are in danger, parents can arrive as soon as possible.

5. Fix tech problems

When kids encounter technical problems with their phone, such as settings, backup problems, upload files etc,. parents can use remote programs to control their children's mobile phones and help fix it.

4 things to pay attention to before monitoring your children’s phones

1. Respect children

Although we understand that parents monitor their children's mobile phones out of concern. But please remember that the child also has their own ideas, secrets and privacy. Please remember this before using a monitoring program:always respect your child and their opinions. Don't go too far or you may cause the relationship to deteriorate.

2. Communicate with your children

Talk about your thoughts and reasons with your child before monitoring their phone. At the same time, listen to theirs, communicate to reach a consensus. Make sure you have your child's consent before downloading and using a phone monitoring program. If they strongly disagree with the idea, communitate and figure out other ways.

3. Make an agreement and stick to it

Make an agreement with your child when you can monitor their phone, what apps you can monitor and can’t and stick to it. Remember, trust and communication are more important than anything else.

4. Choose safe monitoring software

When you decide to use a monitoring program, remember to choose one with a high security level. Since these programs gain access to most of your phone's permissions, using unsafe programs may cause the risk of information leakage. In serious cases, it may also pose a threat to the safety of your children.

4 best parental control software 2024

DeskIn

DeskIn is a remote desktop software suitable for web, Android, ios, Windows and MacBook. This means that you can use not only your phone, but also a computer to remotely control your child's mobile phone. You can delete risky messages, check phone usage time, block apps by remotely accessing your kid’s phone. Compared to other programs, DeskIn will not record the browsing history, track location of the remote mobile phone. You can only view and operate the remote phone with its permission. This leaves space for kid’s privacy and makes it easier for children to accept.

Pros:

  1. Secure: DeskIn only allows devices under the same account to remotely control the phone ,which can prevent children's phones from being monitored by strangers.

  2. Cross-system compatible: DeskIn has Android, ios, Windows and MacBook versions. You can use a computer to remotely monitor your child's phone, or you can use your phone to remotely monitor your child's computer.

  3. Voice call: DeskIn allows you to make voice calls while accessing your child's phone. When you discover some harmful apps or messages, even if the children are not around, you can ask your kids for more details and provide guidance. You can also conduct synchronous teaching when helping them fix tech problems.

  4. Use the remote camera: You can also use DeskIn to access the front and rear camera of your kid’s phone. When your child is in danger, you can know where they are are what’s going on.

  5. Flexible connection methods: DeskIn allows two connection methods, manual verification and unattended password connection, which makes it more acceptable to children. Under normal circumstances, you can ask your child to do manual verification when monitoring their phone, just to inform them. In an emergency, you can still use a password for unattended connection.

Cons:

  1. Can't track the location of the kid's phone.

Family Link

Family Link is a parental control software developed by Google that allows users to manage Android phones. It essentially manages children’s phones by managing their Google accounts. It can block or allow individual apps, hide apps, find devices, set a bedtime and set app limits. But it also has loopholes that when using a hidden browser, kids can bypass browsing restrictions. Some netizens also reported that its time limit function is easy to be bypassed by children.


Pros:

  1. Set time limit: You can set downtime for kids’ devices and time limit for apps.

  2. Block software or websites: You can manage app permissions and website browsing permissions of your kid’s phone. Limit the display of adult content or even allow them to view only certain websites.

  3. You can approve or block apps kids download from Playstore and .

  4. Track your child’s location: You can use a map to track your child’s real-time location, or you can set to receive a reminder when your child reaches a certain location.

Cons:

  1. Can manage Android phones only

  2. Don't support remote control the mobile phone

  3. Website browsing restrictions and control time can be bypassed

KidsGuard

KidsGuard is more of a “spyware”, it can monitor all operations of the mobile phone, obtain all files on the mobile phone and record chat messages. Basically, all usage information of the binded mobile phone will be scanned and recorded. However, it does not have many operational functions, such as setting usage time limits, restricting web pages to browse, etc.


Pros:

  1. Free simulation demo screen is provided. You can simulate it first and then decide whether to pay.

  2. Can monitor iPhone via iCloud, receive and manage emails, view contacts, photos, reminders, etc.

  3. Track social media messages with keywords: You can query messages using keywords.

  4. Payment monitoring: can record children’s subscription consumption in the app store

  5. You can view all usage status and reports of the remote mobile phone through the web panel: usage time, mobile phone files, browsing history, chat history, etc.

Cons:

  1. You need to pay to unlock advanced features

  2. The mobile phone cannot be directly controlled and set.

  3. Obtaining too many permissions on the mobile phone and recording too much content can easily lead to privacy leaks.

Airdroid

Airdroid is a comprehensive control application that allows you to control devices with AirDroid Kids through AirDroid Parental Control App. Supports monitoring remote mobile devices using mobile phones or web pages. After payment, it supports management of up to 10 devices.


Pros:

  1. You can use the camera and microphone of your kid’s Android phone to view and listen to the environment and sounds around your child.

  2. Synchronously receive notifications from apps on your child’s Android phone, such as Line and Facebook.

  3. You can get the daily/weekly report of your child’s mobile phone usage through the report panel.

  4. You can manage and limit the usage time or permissions of mobile phones, software, and web pages.

  5. Keyword detection: Conduct keyword detection on social software to identify harmful content or potential bullying issues.

  6. Track the location of the mobile phone.

Cons:

  1. There is no free version, you need to pay to unlock all features

  2. Obtaining too many permissions on mobile phones and recording too much content can easily lead to privacy leaks.

How to use DeskIn to access your child’s phone

  • Step 1: Install DeskIn on your device and your child’s phone, register and log in to a same DeskIn account.

  • Step 2: Ask your child to open DeskIn, toggle on “Allow remote control" button to allow accessing, and set a connection password.

  • Step 3: Then you can find your child's phone in the device list or use the device ID to access their phone. Your child can do manual verification, or you can use password to do unattended access.

Conclusion

This article introduces 4 parental control software to help parents monitor their children's mobile phone. Each software has its pros and cons, and you can choose according to your needs. Among the four softwares, DeskIn can full-control kid’s mobile phone and requires fewer permissions, making it easier for children to accept. Although parents have a good intention to monitor their children's mobile phones, parents should not go too far and give children space and respect their privacy. What’s important in a good parent and kid relationship is mutual trust.

More and more kids have their own smartpgones. While bringing more communication convenience, it also exposes them to more dangers. Out of concern for their children's safety and excessive phone usage time, some parents use parental control app software to monitor their kid’s phone. What should parents pay attention to when using their app? This article gives you 4 tips and introduces 4 best parental control apps. Check it out.

Why Should Parents Monitor Their Children's Phones?

1. Manage phone usage time

Children may be addicted to games, short videos, social media, and use mobile phones uncontrollably. At this time, by monitoring their children's mobile phone usage time and managing app usage time, parents can guide their children to live a healthier, more time-managed life.

2. Detect harmful messages and programs

Children may not be able to distinguish toxic and harmful information on the Internet at their young age.Regularly checking your children’s mobile text messages, web browsing history and social media can prevent them from getting bad influence from sexual, violent, gambling, fraud and drug-related content. At the same time, you can give them proper guidence of using internet.

3. Avoid accidental payment

Currently the payment verification process on phones is becoming more and more simple, which brings convenience but also hidden dangers. Children may purchase in-game items, donate to streamers, or accidentally subscribe to an app. If not discovered in time, it may cause big losses.

4. Keep eyes on children and prevent dangers

Parents cannot be with their children at all times and cannot 100% be aware of what happens at school or with friends. By monitoring the text messages or chat records of children's mobile phones, they may be able to know at the first time when there are conflicts with classmates, school bullying (being bullied or bullying), violence, etc. Some monitoring programs can also track the location of kid’s phones, so when kids are in danger, parents can arrive as soon as possible.

5. Fix tech problems

When kids encounter technical problems with their phone, such as settings, backup problems, upload files etc,. parents can use remote programs to control their children's mobile phones and help fix it.

4 things to pay attention to before monitoring your children’s phones

1. Respect children

Although we understand that parents monitor their children's mobile phones out of concern. But please remember that the child also has their own ideas, secrets and privacy. Please remember this before using a monitoring program:always respect your child and their opinions. Don't go too far or you may cause the relationship to deteriorate.

2. Communicate with your children

Talk about your thoughts and reasons with your child before monitoring their phone. At the same time, listen to theirs, communicate to reach a consensus. Make sure you have your child's consent before downloading and using a phone monitoring program. If they strongly disagree with the idea, communitate and figure out other ways.

3. Make an agreement and stick to it

Make an agreement with your child when you can monitor their phone, what apps you can monitor and can’t and stick to it. Remember, trust and communication are more important than anything else.

4. Choose safe monitoring software

When you decide to use a monitoring program, remember to choose one with a high security level. Since these programs gain access to most of your phone's permissions, using unsafe programs may cause the risk of information leakage. In serious cases, it may also pose a threat to the safety of your children.

4 best parental control software 2024

DeskIn

DeskIn is a remote desktop software suitable for web, Android, ios, Windows and MacBook. This means that you can use not only your phone, but also a computer to remotely control your child's mobile phone. You can delete risky messages, check phone usage time, block apps by remotely accessing your kid’s phone. Compared to other programs, DeskIn will not record the browsing history, track location of the remote mobile phone. You can only view and operate the remote phone with its permission. This leaves space for kid’s privacy and makes it easier for children to accept.

Pros:

  1. Secure: DeskIn only allows devices under the same account to remotely control the phone ,which can prevent children's phones from being monitored by strangers.

  2. Cross-system compatible: DeskIn has Android, ios, Windows and MacBook versions. You can use a computer to remotely monitor your child's phone, or you can use your phone to remotely monitor your child's computer.

  3. Voice call: DeskIn allows you to make voice calls while accessing your child's phone. When you discover some harmful apps or messages, even if the children are not around, you can ask your kids for more details and provide guidance. You can also conduct synchronous teaching when helping them fix tech problems.

  4. Use the remote camera: You can also use DeskIn to access the front and rear camera of your kid’s phone. When your child is in danger, you can know where they are are what’s going on.

  5. Flexible connection methods: DeskIn allows two connection methods, manual verification and unattended password connection, which makes it more acceptable to children. Under normal circumstances, you can ask your child to do manual verification when monitoring their phone, just to inform them. In an emergency, you can still use a password for unattended connection.

Cons:

  1. Can't track the location of the kid's phone.

Family Link

Family Link is a parental control software developed by Google that allows users to manage Android phones. It essentially manages children’s phones by managing their Google accounts. It can block or allow individual apps, hide apps, find devices, set a bedtime and set app limits. But it also has loopholes that when using a hidden browser, kids can bypass browsing restrictions. Some netizens also reported that its time limit function is easy to be bypassed by children.


Pros:

  1. Set time limit: You can set downtime for kids’ devices and time limit for apps.

  2. Block software or websites: You can manage app permissions and website browsing permissions of your kid’s phone. Limit the display of adult content or even allow them to view only certain websites.

  3. You can approve or block apps kids download from Playstore and .

  4. Track your child’s location: You can use a map to track your child’s real-time location, or you can set to receive a reminder when your child reaches a certain location.

Cons:

  1. Can manage Android phones only

  2. Don't support remote control the mobile phone

  3. Website browsing restrictions and control time can be bypassed

KidsGuard

KidsGuard is more of a “spyware”, it can monitor all operations of the mobile phone, obtain all files on the mobile phone and record chat messages. Basically, all usage information of the binded mobile phone will be scanned and recorded. However, it does not have many operational functions, such as setting usage time limits, restricting web pages to browse, etc.


Pros:

  1. Free simulation demo screen is provided. You can simulate it first and then decide whether to pay.

  2. Can monitor iPhone via iCloud, receive and manage emails, view contacts, photos, reminders, etc.

  3. Track social media messages with keywords: You can query messages using keywords.

  4. Payment monitoring: can record children’s subscription consumption in the app store

  5. You can view all usage status and reports of the remote mobile phone through the web panel: usage time, mobile phone files, browsing history, chat history, etc.

Cons:

  1. You need to pay to unlock advanced features

  2. The mobile phone cannot be directly controlled and set.

  3. Obtaining too many permissions on the mobile phone and recording too much content can easily lead to privacy leaks.

Airdroid

Airdroid is a comprehensive control application that allows you to control devices with AirDroid Kids through AirDroid Parental Control App. Supports monitoring remote mobile devices using mobile phones or web pages. After payment, it supports management of up to 10 devices.


Pros:

  1. You can use the camera and microphone of your kid’s Android phone to view and listen to the environment and sounds around your child.

  2. Synchronously receive notifications from apps on your child’s Android phone, such as Line and Facebook.

  3. You can get the daily/weekly report of your child’s mobile phone usage through the report panel.

  4. You can manage and limit the usage time or permissions of mobile phones, software, and web pages.

  5. Keyword detection: Conduct keyword detection on social software to identify harmful content or potential bullying issues.

  6. Track the location of the mobile phone.

Cons:

  1. There is no free version, you need to pay to unlock all features

  2. Obtaining too many permissions on mobile phones and recording too much content can easily lead to privacy leaks.

How to use DeskIn to access your child’s phone

  • Step 1: Install DeskIn on your device and your child’s phone, register and log in to a same DeskIn account.

  • Step 2: Ask your child to open DeskIn, toggle on “Allow remote control" button to allow accessing, and set a connection password.

  • Step 3: Then you can find your child's phone in the device list or use the device ID to access their phone. Your child can do manual verification, or you can use password to do unattended access.

Conclusion

This article introduces 4 parental control software to help parents monitor their children's mobile phone. Each software has its pros and cons, and you can choose according to your needs. Among the four softwares, DeskIn can full-control kid’s mobile phone and requires fewer permissions, making it easier for children to accept. Although parents have a good intention to monitor their children's mobile phones, parents should not go too far and give children space and respect their privacy. What’s important in a good parent and kid relationship is mutual trust.

What’s next?
Remote IT Support

TECHNOLOGY

What is Remote IT Support? Definition, Scope, and Tools

Ever had your Wi-Fi crash during a Zoom call, or watched your screen freeze five minutes before a deadline? That’s where remote IT support saves the day. It’s like having your own tech rescue team—without them needing to be in the same room, city, or even country.

So, what is remote IT support exactly?

It’s the go-to solution for IT teams to manage, fix, and support devices from anywhere. With tools like DeskIn, you don’t need to wait for help—you get instant support over the internet. Whether you’re a developer, designer, or just someone trying to finish a task, this article will walk you through:

  • What remote IT support means

  • How it works

  • Tools that make it possible

Let’s break it down.

What is Remote IT Support?

IT engineer accessing a remote desktop with a side-by-side device view

Remote IT support is the process of providing technical help and troubleshooting services over the internet, without needing to be physically present. It’s used by IT professionals to fix problems, install software, update systems, and manage devices across the globe.

This approach is perfect for hybrid and remote work models. A report from Statista shows that 28% of employees now work remotely full-time, while 39% are hybrid. That’s a lot of devices that need care—remotely.

Key Use Cases:

  1. Fixing software bugs or system errors

  2. Installing or updating programs

  3. Diagnosing hardware issues remotely

  4. Guiding users through problems via chat or screen share

  5. Accessing files or systems when you’re not on-site

Case Study: A UI designer at a startup in Jakarta faced a critical Figma sync issue during a client demo. With remote IT support using DeskIn, the IT engineer accessed her MacBook, cleared cache issues, and restored the sync—all within 10 minutes. Zero downtime, full relief.

🔗 Check this out: How to Access Files on Your Computer remotely

How Does Remote IT Support Work?

Remote IT support session with chat and whiteboard tools


Remote IT support works by using secure software that allows an IT technician to access a device or system from another location. It’s fast, secure, and doesn’t interrupt the user's workflow too much.

Here’s how it usually goes:

  1. User sends a request: They report a problem or issue.

  2. IT receives and connects: Using tools like DeskIn, the IT team initiates a remote session.

  3. Control is shared: IT can now access the desktop, run diagnostics, or chat directly.

  4. Fixes are applied: From restarting apps to editing config files—it all happens remotely.

Why It’s Effective:

  • No waiting for someone to show up

  • Works across devices—Windows, Mac, Linux, even mobile

  • Saves time, reduces downtime

According to Gartner, companies that adopted remote IT support reduced resolution time by 25% and increased employee satisfaction by 35%.

🔗 Check this out: Top Remote IT Support Software

Must-Have Tools for Remote IT Support Teams

The magic of remote IT support comes from the tools behind it. Good software makes the process smooth and secure. DeskIn is one example, built specifically for cross-platform use with features IT teams love.

Key Features of Remote IT Tools:

  • Remote Desktop Access: Control devices from anywhere.

  • Text Chat + Whiteboard: Explain fixes without jumping on calls.

  • Remote Terminal & Task Manager: Dive deep into system processes and commands.

  • Device Manager: Monitor, restart, or shut down systems.

  • Multi-device Compatibility: Windows, Mac, Linux, and mobile.

  • Remote Camera: Get a real-time view through device cameras—ideal for physical diagnostics.

Recommended Tools:

DeskIn multi-device feature chart for IT professionals

✅ DeskIn – Best for Cross-Platform Teams

DeskIn offers a feature-rich, cost-effective solution for individuals, small teams, and creative professionals working across multiple platforms.

  • All plans support at least 3 devices by default.

  • Core features include: Drag & Drop File Transfer, Remote Reboot, Network Monitoring, and Remote Camera Access.

  • Excellent 4K image quality with low latency, supporting up to 4K at 60fps with low LAN latency.

  • Works seamlessly on Android and iOS devices, including root-free Android, tablets, and pen displays.

  • Tailored for gamers and designers with unique features like:

    • Auto 3D View

    • Pen Tablet Re-direction

    • 4:4:4 Color Support

DeskIn also provides a user-friendly interface where all essential remote control tools are built-in—no additional apps required. Download Here

🚀 TeamViewer – Popular and Versatile

TeamViewer is a widely known and trusted solution for general remote access and business support needs.

  • Best suited for enterprise or large-scale users, but the license is significantly more expensive for individuals.

  • Requires user manuals to navigate the full range of features effectively.

  • Mobile support is available, but comes at an additional cost and requires installing a separate app.

  • Not optimized for high-performance tasks like fast-paced gaming or design work with strict latency demands.

Despite the higher cost, TeamViewer remains a solid choice for secure and reliable remote work in corporate settings.

AnyDesk – Lightweight and Fast

AnyDesk is a quick and efficient remote desktop tool designed for users who need lightweight connectivity.

  • 50% more expensive than DeskIn for the same number of supported devices.

  • Includes a basic feature set tailored to remote work and tech support.

  • Operates at a lower bitrate, which may suit slower or unstable network environments.

  • Focused more on simplicity—not ideal for creative work such as gaming or design tasks.

AnyDesk is best for those who prioritize speed, minimalism, and quick setup over feature depth.

Stat: As per TechRepublic, 78% of IT professionals believe having a multi-device support tool is critical for hybrid teams.

🔗 Check this out: Remote Desktop Comparison for Remote IT Support

Conclusion: Support That Moves With You

Remote IT support isn’t just a trend—it’s a must-have in today’s distributed workspaces. Whether you’re debugging code from a beach or fixing software for a client on another continent, having the right remote support system changes everything.

It saves time, keeps systems running, and lets IT teams be everywhere—without actually being everywhere.

If you’re curious how remote support tools like DeskIn can support your work, explore our features and see how smooth remote troubleshooting can be.

Remote IT Support

TECHNOLOGY

What is Remote IT Support? Definition, Scope, and Tools

Ever had your Wi-Fi crash during a Zoom call, or watched your screen freeze five minutes before a deadline? That’s where remote IT support saves the day. It’s like having your own tech rescue team—without them needing to be in the same room, city, or even country.

So, what is remote IT support exactly?

It’s the go-to solution for IT teams to manage, fix, and support devices from anywhere. With tools like DeskIn, you don’t need to wait for help—you get instant support over the internet. Whether you’re a developer, designer, or just someone trying to finish a task, this article will walk you through:

  • What remote IT support means

  • How it works

  • Tools that make it possible

Let’s break it down.

What is Remote IT Support?

IT engineer accessing a remote desktop with a side-by-side device view

Remote IT support is the process of providing technical help and troubleshooting services over the internet, without needing to be physically present. It’s used by IT professionals to fix problems, install software, update systems, and manage devices across the globe.

This approach is perfect for hybrid and remote work models. A report from Statista shows that 28% of employees now work remotely full-time, while 39% are hybrid. That’s a lot of devices that need care—remotely.

Key Use Cases:

  1. Fixing software bugs or system errors

  2. Installing or updating programs

  3. Diagnosing hardware issues remotely

  4. Guiding users through problems via chat or screen share

  5. Accessing files or systems when you’re not on-site

Case Study: A UI designer at a startup in Jakarta faced a critical Figma sync issue during a client demo. With remote IT support using DeskIn, the IT engineer accessed her MacBook, cleared cache issues, and restored the sync—all within 10 minutes. Zero downtime, full relief.

🔗 Check this out: How to Access Files on Your Computer remotely

How Does Remote IT Support Work?

Remote IT support session with chat and whiteboard tools


Remote IT support works by using secure software that allows an IT technician to access a device or system from another location. It’s fast, secure, and doesn’t interrupt the user's workflow too much.

Here’s how it usually goes:

  1. User sends a request: They report a problem or issue.

  2. IT receives and connects: Using tools like DeskIn, the IT team initiates a remote session.

  3. Control is shared: IT can now access the desktop, run diagnostics, or chat directly.

  4. Fixes are applied: From restarting apps to editing config files—it all happens remotely.

Why It’s Effective:

  • No waiting for someone to show up

  • Works across devices—Windows, Mac, Linux, even mobile

  • Saves time, reduces downtime

According to Gartner, companies that adopted remote IT support reduced resolution time by 25% and increased employee satisfaction by 35%.

🔗 Check this out: Top Remote IT Support Software

Must-Have Tools for Remote IT Support Teams

The magic of remote IT support comes from the tools behind it. Good software makes the process smooth and secure. DeskIn is one example, built specifically for cross-platform use with features IT teams love.

Key Features of Remote IT Tools:

  • Remote Desktop Access: Control devices from anywhere.

  • Text Chat + Whiteboard: Explain fixes without jumping on calls.

  • Remote Terminal & Task Manager: Dive deep into system processes and commands.

  • Device Manager: Monitor, restart, or shut down systems.

  • Multi-device Compatibility: Windows, Mac, Linux, and mobile.

  • Remote Camera: Get a real-time view through device cameras—ideal for physical diagnostics.

Recommended Tools:

DeskIn multi-device feature chart for IT professionals

✅ DeskIn – Best for Cross-Platform Teams

DeskIn offers a feature-rich, cost-effective solution for individuals, small teams, and creative professionals working across multiple platforms.

  • All plans support at least 3 devices by default.

  • Core features include: Drag & Drop File Transfer, Remote Reboot, Network Monitoring, and Remote Camera Access.

  • Excellent 4K image quality with low latency, supporting up to 4K at 60fps with low LAN latency.

  • Works seamlessly on Android and iOS devices, including root-free Android, tablets, and pen displays.

  • Tailored for gamers and designers with unique features like:

    • Auto 3D View

    • Pen Tablet Re-direction

    • 4:4:4 Color Support

DeskIn also provides a user-friendly interface where all essential remote control tools are built-in—no additional apps required. Download Here

🚀 TeamViewer – Popular and Versatile

TeamViewer is a widely known and trusted solution for general remote access and business support needs.

  • Best suited for enterprise or large-scale users, but the license is significantly more expensive for individuals.

  • Requires user manuals to navigate the full range of features effectively.

  • Mobile support is available, but comes at an additional cost and requires installing a separate app.

  • Not optimized for high-performance tasks like fast-paced gaming or design work with strict latency demands.

Despite the higher cost, TeamViewer remains a solid choice for secure and reliable remote work in corporate settings.

AnyDesk – Lightweight and Fast

AnyDesk is a quick and efficient remote desktop tool designed for users who need lightweight connectivity.

  • 50% more expensive than DeskIn for the same number of supported devices.

  • Includes a basic feature set tailored to remote work and tech support.

  • Operates at a lower bitrate, which may suit slower or unstable network environments.

  • Focused more on simplicity—not ideal for creative work such as gaming or design tasks.

AnyDesk is best for those who prioritize speed, minimalism, and quick setup over feature depth.

Stat: As per TechRepublic, 78% of IT professionals believe having a multi-device support tool is critical for hybrid teams.

🔗 Check this out: Remote Desktop Comparison for Remote IT Support

Conclusion: Support That Moves With You

Remote IT support isn’t just a trend—it’s a must-have in today’s distributed workspaces. Whether you’re debugging code from a beach or fixing software for a client on another continent, having the right remote support system changes everything.

It saves time, keeps systems running, and lets IT teams be everywhere—without actually being everywhere.

If you’re curious how remote support tools like DeskIn can support your work, explore our features and see how smooth remote troubleshooting can be.

Remote IT Support

TECHNOLOGY

What is Remote IT Support? Definition, Scope, and Tools

Ever had your Wi-Fi crash during a Zoom call, or watched your screen freeze five minutes before a deadline? That’s where remote IT support saves the day. It’s like having your own tech rescue team—without them needing to be in the same room, city, or even country.

So, what is remote IT support exactly?

It’s the go-to solution for IT teams to manage, fix, and support devices from anywhere. With tools like DeskIn, you don’t need to wait for help—you get instant support over the internet. Whether you’re a developer, designer, or just someone trying to finish a task, this article will walk you through:

  • What remote IT support means

  • How it works

  • Tools that make it possible

Let’s break it down.

What is Remote IT Support?

IT engineer accessing a remote desktop with a side-by-side device view

Remote IT support is the process of providing technical help and troubleshooting services over the internet, without needing to be physically present. It’s used by IT professionals to fix problems, install software, update systems, and manage devices across the globe.

This approach is perfect for hybrid and remote work models. A report from Statista shows that 28% of employees now work remotely full-time, while 39% are hybrid. That’s a lot of devices that need care—remotely.

Key Use Cases:

  1. Fixing software bugs or system errors

  2. Installing or updating programs

  3. Diagnosing hardware issues remotely

  4. Guiding users through problems via chat or screen share

  5. Accessing files or systems when you’re not on-site

Case Study: A UI designer at a startup in Jakarta faced a critical Figma sync issue during a client demo. With remote IT support using DeskIn, the IT engineer accessed her MacBook, cleared cache issues, and restored the sync—all within 10 minutes. Zero downtime, full relief.

🔗 Check this out: How to Access Files on Your Computer remotely

How Does Remote IT Support Work?

Remote IT support session with chat and whiteboard tools


Remote IT support works by using secure software that allows an IT technician to access a device or system from another location. It’s fast, secure, and doesn’t interrupt the user's workflow too much.

Here’s how it usually goes:

  1. User sends a request: They report a problem or issue.

  2. IT receives and connects: Using tools like DeskIn, the IT team initiates a remote session.

  3. Control is shared: IT can now access the desktop, run diagnostics, or chat directly.

  4. Fixes are applied: From restarting apps to editing config files—it all happens remotely.

Why It’s Effective:

  • No waiting for someone to show up

  • Works across devices—Windows, Mac, Linux, even mobile

  • Saves time, reduces downtime

According to Gartner, companies that adopted remote IT support reduced resolution time by 25% and increased employee satisfaction by 35%.

🔗 Check this out: Top Remote IT Support Software

Must-Have Tools for Remote IT Support Teams

The magic of remote IT support comes from the tools behind it. Good software makes the process smooth and secure. DeskIn is one example, built specifically for cross-platform use with features IT teams love.

Key Features of Remote IT Tools:

  • Remote Desktop Access: Control devices from anywhere.

  • Text Chat + Whiteboard: Explain fixes without jumping on calls.

  • Remote Terminal & Task Manager: Dive deep into system processes and commands.

  • Device Manager: Monitor, restart, or shut down systems.

  • Multi-device Compatibility: Windows, Mac, Linux, and mobile.

  • Remote Camera: Get a real-time view through device cameras—ideal for physical diagnostics.

Recommended Tools:

DeskIn multi-device feature chart for IT professionals

✅ DeskIn – Best for Cross-Platform Teams

DeskIn offers a feature-rich, cost-effective solution for individuals, small teams, and creative professionals working across multiple platforms.

  • All plans support at least 3 devices by default.

  • Core features include: Drag & Drop File Transfer, Remote Reboot, Network Monitoring, and Remote Camera Access.

  • Excellent 4K image quality with low latency, supporting up to 4K at 60fps with low LAN latency.

  • Works seamlessly on Android and iOS devices, including root-free Android, tablets, and pen displays.

  • Tailored for gamers and designers with unique features like:

    • Auto 3D View

    • Pen Tablet Re-direction

    • 4:4:4 Color Support

DeskIn also provides a user-friendly interface where all essential remote control tools are built-in—no additional apps required. Download Here

🚀 TeamViewer – Popular and Versatile

TeamViewer is a widely known and trusted solution for general remote access and business support needs.

  • Best suited for enterprise or large-scale users, but the license is significantly more expensive for individuals.

  • Requires user manuals to navigate the full range of features effectively.

  • Mobile support is available, but comes at an additional cost and requires installing a separate app.

  • Not optimized for high-performance tasks like fast-paced gaming or design work with strict latency demands.

Despite the higher cost, TeamViewer remains a solid choice for secure and reliable remote work in corporate settings.

AnyDesk – Lightweight and Fast

AnyDesk is a quick and efficient remote desktop tool designed for users who need lightweight connectivity.

  • 50% more expensive than DeskIn for the same number of supported devices.

  • Includes a basic feature set tailored to remote work and tech support.

  • Operates at a lower bitrate, which may suit slower or unstable network environments.

  • Focused more on simplicity—not ideal for creative work such as gaming or design tasks.

AnyDesk is best for those who prioritize speed, minimalism, and quick setup over feature depth.

Stat: As per TechRepublic, 78% of IT professionals believe having a multi-device support tool is critical for hybrid teams.

🔗 Check this out: Remote Desktop Comparison for Remote IT Support

Conclusion: Support That Moves With You

Remote IT support isn’t just a trend—it’s a must-have in today’s distributed workspaces. Whether you’re debugging code from a beach or fixing software for a client on another continent, having the right remote support system changes everything.

It saves time, keeps systems running, and lets IT teams be everywhere—without actually being everywhere.

If you’re curious how remote support tools like DeskIn can support your work, explore our features and see how smooth remote troubleshooting can be.

growth hacks prouctivity

PRODUCTIVITY

10 Smart Productivity Hacks for Remote Work

Remote work offers great flexibility, but without a solid structure, productivity can quickly slip. With no fixed office hours or the usual daily commute, distractions are everywhere. The key to staying productive while working remotely is creating a routine, setting boundaries, and utilizing effective strategies.

Here are 10 actionable productivity tips how to help you stay focused when working remotely:

1. Establish a Consistent Daily Routine

build habit

One of the biggest productivity tips for remote work is maintaining a consistent routine. Start your day at the same time, and follow a morning ritual that helps you transition into work mode. This routine helps signal to your brain that it's time to focus and perform.

🕖 Consistency leads to productivity. Set your work hours and stick to them.

2. Create a Dedicated Workspace

comfortable workspace

Having a specific area for work is a must. Avoid working from the couch or your bed—this will only encourage distractions. Set up a workspace that is comfortable but separate from places you usually relax. This helps establish boundaries between work and personal life, improving your productivity and focus.

📍 A designated workspace leads to better concentration and fewer distractions.

3. Try the Pomodoro Technique

pomodoro technique

To boost your productivity, consider using the Pomodoro Technique. Work for 25 minutes straight, then take a 5-minute break. After 4 cycles, take a longer break. This method helps maintain high energy levels and prevents burnout, improving long-term productivity.

⏱️ Focused work bursts lead to sustained productivity throughout the day.

4. Create a Realistic To-Do List

daily to-do list

A major productivity tip for remote workers is planning your day. Create a to-do list with 3–5 key tasks that you want to accomplish. Keep it simple and avoid overwhelming yourself with too many tasks. Prioritize important and high-impact work.

📝 Achieving meaningful goals is more important than completing endless tasks.

5. Mute Non-Essential Notifications

focus mode

Notifications from messaging apps, social media, and other non-work-related platforms can seriously hamper productivity. Mute notifications during work hours so you can focus fully on your tasks.

📴 Silence distractions to maximize your focus and work output.

6. Dress for Success (Even at Home)

well dressed at home

While it might seem tempting to stay in loungewear, dressing up like you’re going to the office can significantly impact your mindset. A proper outfit helps trigger a professional mindset and boosts productivity. Plus, it’s easier to transition from work to leisure when you're dressed for the part.

👚 Dressing up puts you in a work mode, even when working remotely.

7. Maintain Clear Communication with Your Team

online meeting from home

Regular communication is crucial for remote work productivity. Check in with your team daily, whether through messages, emails, or video calls. Make sure everyone is aligned on goals, deadlines, and progress. This keeps you and your team on track and ensures you're all working toward the same objectives.

📬 Regular updates keep everyone informed and reduce misunderstandings.

8. Schedule Effective Meetings

scheduling meeting

Limit your meetings to those that are necessary, and make them efficient. Before each meeting, prepare a clear agenda, and stick to it. Keep meetings brief and to the point—this way, you can avoid wasting time and instead use it to focus on more importan

t tasks.

📅 Fewer, more effective meetings lead to increased productivity.

9. Take Breaks and Move Around

coffee break

Sitting for hours without moving is a productivity killer. Make sure to stand up, stretch, or take a walk every few hours. Physical movement boosts circulation, recharges your brain, and enhances focus and energy for the tasks ahead.

🏃‍♀️ Regular breaks improve focus and help maintain mental clarity.

10. End Your Day with a Quick Reflection

self evaluation

Before logging off, spend 5 minutes reflecting on your day. What tasks did you accomplish? What could you improve tomorrow? This end-of-day review will help you track your progress and set yourself up for success the next day.

Read This to Boost Your Productivity

  1. 6 Essential Tools to Work form Anywhere

  2. Top 6 Remote Work Software for Productivity and Collaboration

  3. Stay Productive Anywhere: Access Your Work Computer From Home

Ready to Maximize Your Remote Work Productivity?

Working remotely offers flexibility, but it requires a different approach to stay productive. By adopting these productivity tips, you can create a more structured, focused, and efficient remote work routine.

💡 Whether you're working from home, a cafe, or while traveling, these tips will help you stay on top of your game. Remember, it’s about consistency, planning, and discipline—qualities that are key to productivity, no matter where you are.

growth hacks prouctivity

PRODUCTIVITY

10 Smart Productivity Hacks for Remote Work

Remote work offers great flexibility, but without a solid structure, productivity can quickly slip. With no fixed office hours or the usual daily commute, distractions are everywhere. The key to staying productive while working remotely is creating a routine, setting boundaries, and utilizing effective strategies.

Here are 10 actionable productivity tips how to help you stay focused when working remotely:

1. Establish a Consistent Daily Routine

build habit

One of the biggest productivity tips for remote work is maintaining a consistent routine. Start your day at the same time, and follow a morning ritual that helps you transition into work mode. This routine helps signal to your brain that it's time to focus and perform.

🕖 Consistency leads to productivity. Set your work hours and stick to them.

2. Create a Dedicated Workspace

comfortable workspace

Having a specific area for work is a must. Avoid working from the couch or your bed—this will only encourage distractions. Set up a workspace that is comfortable but separate from places you usually relax. This helps establish boundaries between work and personal life, improving your productivity and focus.

📍 A designated workspace leads to better concentration and fewer distractions.

3. Try the Pomodoro Technique

pomodoro technique

To boost your productivity, consider using the Pomodoro Technique. Work for 25 minutes straight, then take a 5-minute break. After 4 cycles, take a longer break. This method helps maintain high energy levels and prevents burnout, improving long-term productivity.

⏱️ Focused work bursts lead to sustained productivity throughout the day.

4. Create a Realistic To-Do List

daily to-do list

A major productivity tip for remote workers is planning your day. Create a to-do list with 3–5 key tasks that you want to accomplish. Keep it simple and avoid overwhelming yourself with too many tasks. Prioritize important and high-impact work.

📝 Achieving meaningful goals is more important than completing endless tasks.

5. Mute Non-Essential Notifications

focus mode

Notifications from messaging apps, social media, and other non-work-related platforms can seriously hamper productivity. Mute notifications during work hours so you can focus fully on your tasks.

📴 Silence distractions to maximize your focus and work output.

6. Dress for Success (Even at Home)

well dressed at home

While it might seem tempting to stay in loungewear, dressing up like you’re going to the office can significantly impact your mindset. A proper outfit helps trigger a professional mindset and boosts productivity. Plus, it’s easier to transition from work to leisure when you're dressed for the part.

👚 Dressing up puts you in a work mode, even when working remotely.

7. Maintain Clear Communication with Your Team

online meeting from home

Regular communication is crucial for remote work productivity. Check in with your team daily, whether through messages, emails, or video calls. Make sure everyone is aligned on goals, deadlines, and progress. This keeps you and your team on track and ensures you're all working toward the same objectives.

📬 Regular updates keep everyone informed and reduce misunderstandings.

8. Schedule Effective Meetings

scheduling meeting

Limit your meetings to those that are necessary, and make them efficient. Before each meeting, prepare a clear agenda, and stick to it. Keep meetings brief and to the point—this way, you can avoid wasting time and instead use it to focus on more importan

t tasks.

📅 Fewer, more effective meetings lead to increased productivity.

9. Take Breaks and Move Around

coffee break

Sitting for hours without moving is a productivity killer. Make sure to stand up, stretch, or take a walk every few hours. Physical movement boosts circulation, recharges your brain, and enhances focus and energy for the tasks ahead.

🏃‍♀️ Regular breaks improve focus and help maintain mental clarity.

10. End Your Day with a Quick Reflection

self evaluation

Before logging off, spend 5 minutes reflecting on your day. What tasks did you accomplish? What could you improve tomorrow? This end-of-day review will help you track your progress and set yourself up for success the next day.

Read This to Boost Your Productivity

  1. 6 Essential Tools to Work form Anywhere

  2. Top 6 Remote Work Software for Productivity and Collaboration

  3. Stay Productive Anywhere: Access Your Work Computer From Home

Ready to Maximize Your Remote Work Productivity?

Working remotely offers flexibility, but it requires a different approach to stay productive. By adopting these productivity tips, you can create a more structured, focused, and efficient remote work routine.

💡 Whether you're working from home, a cafe, or while traveling, these tips will help you stay on top of your game. Remember, it’s about consistency, planning, and discipline—qualities that are key to productivity, no matter where you are.

growth hacks prouctivity

PRODUCTIVITY

10 Smart Productivity Hacks for Remote Work

Remote work offers great flexibility, but without a solid structure, productivity can quickly slip. With no fixed office hours or the usual daily commute, distractions are everywhere. The key to staying productive while working remotely is creating a routine, setting boundaries, and utilizing effective strategies.

Here are 10 actionable productivity tips how to help you stay focused when working remotely:

1. Establish a Consistent Daily Routine

build habit

One of the biggest productivity tips for remote work is maintaining a consistent routine. Start your day at the same time, and follow a morning ritual that helps you transition into work mode. This routine helps signal to your brain that it's time to focus and perform.

🕖 Consistency leads to productivity. Set your work hours and stick to them.

2. Create a Dedicated Workspace

comfortable workspace

Having a specific area for work is a must. Avoid working from the couch or your bed—this will only encourage distractions. Set up a workspace that is comfortable but separate from places you usually relax. This helps establish boundaries between work and personal life, improving your productivity and focus.

📍 A designated workspace leads to better concentration and fewer distractions.

3. Try the Pomodoro Technique

pomodoro technique

To boost your productivity, consider using the Pomodoro Technique. Work for 25 minutes straight, then take a 5-minute break. After 4 cycles, take a longer break. This method helps maintain high energy levels and prevents burnout, improving long-term productivity.

⏱️ Focused work bursts lead to sustained productivity throughout the day.

4. Create a Realistic To-Do List

daily to-do list

A major productivity tip for remote workers is planning your day. Create a to-do list with 3–5 key tasks that you want to accomplish. Keep it simple and avoid overwhelming yourself with too many tasks. Prioritize important and high-impact work.

📝 Achieving meaningful goals is more important than completing endless tasks.

5. Mute Non-Essential Notifications

focus mode

Notifications from messaging apps, social media, and other non-work-related platforms can seriously hamper productivity. Mute notifications during work hours so you can focus fully on your tasks.

📴 Silence distractions to maximize your focus and work output.

6. Dress for Success (Even at Home)

well dressed at home

While it might seem tempting to stay in loungewear, dressing up like you’re going to the office can significantly impact your mindset. A proper outfit helps trigger a professional mindset and boosts productivity. Plus, it’s easier to transition from work to leisure when you're dressed for the part.

👚 Dressing up puts you in a work mode, even when working remotely.

7. Maintain Clear Communication with Your Team

online meeting from home

Regular communication is crucial for remote work productivity. Check in with your team daily, whether through messages, emails, or video calls. Make sure everyone is aligned on goals, deadlines, and progress. This keeps you and your team on track and ensures you're all working toward the same objectives.

📬 Regular updates keep everyone informed and reduce misunderstandings.

8. Schedule Effective Meetings

scheduling meeting

Limit your meetings to those that are necessary, and make them efficient. Before each meeting, prepare a clear agenda, and stick to it. Keep meetings brief and to the point—this way, you can avoid wasting time and instead use it to focus on more importan

t tasks.

📅 Fewer, more effective meetings lead to increased productivity.

9. Take Breaks and Move Around

coffee break

Sitting for hours without moving is a productivity killer. Make sure to stand up, stretch, or take a walk every few hours. Physical movement boosts circulation, recharges your brain, and enhances focus and energy for the tasks ahead.

🏃‍♀️ Regular breaks improve focus and help maintain mental clarity.

10. End Your Day with a Quick Reflection

self evaluation

Before logging off, spend 5 minutes reflecting on your day. What tasks did you accomplish? What could you improve tomorrow? This end-of-day review will help you track your progress and set yourself up for success the next day.

Read This to Boost Your Productivity

  1. 6 Essential Tools to Work form Anywhere

  2. Top 6 Remote Work Software for Productivity and Collaboration

  3. Stay Productive Anywhere: Access Your Work Computer From Home

Ready to Maximize Your Remote Work Productivity?

Working remotely offers flexibility, but it requires a different approach to stay productive. By adopting these productivity tips, you can create a more structured, focused, and efficient remote work routine.

💡 Whether you're working from home, a cafe, or while traveling, these tips will help you stay on top of your game. Remember, it’s about consistency, planning, and discipline—qualities that are key to productivity, no matter where you are.

Jangan ketinggalan.

Jangan ketinggalan.

Jangan ketinggalan.

Hubungi Kami

Email: support@deskin.io

Office: 6 Shenton Way, #36-01 OUE Downtown 1, Singapore 068809

Copyright © 2025 Zuler Technology PTE. LTD. All rights reserved.

Hubungi Kami

Email: support@deskin.io

Office: 6 Shenton Wy, #36-01 OUE Downtown 1, Singapore 068809

Copyright © 2025 Zuler Technology PTE. LTD. All rights reserved.

Hubungi Kami

support@deskin.io

6 Shenton Way, #36-01 OUE Downtown 1, Singapore 068809

Copyright © 2025 Zuler Technology PTE. LTD. All rights reserved.