Blog

Remote Monitoring & Maintenance for IT Teams Using DeskIn

5 mins

Updated

18 Sep 2025

In IT, there’s a universal truth: systems never break down when it’s convenient. It’s 3 AM. Your phone buzzes. A server just went rogue. The team’s halfway across the globe. And you’re under a blanket. That’s the reality of modern IT, distributed teams, hybrid work, and the need for always-on support.

The great news is, you do not need to be in the server room or burn the midnight oil keeping those systems running. The right remote monitoring & maintenance (RMM) solution gives you visibility into what's happening, enables you to resolve issues quickly, and even averts problems before they happen.

In this post, we explain the essence of RMM, why it has become so vital to IT teams today, and how it can assist you in managing ever-expanding systems in a secure, flexible as well as scalable manner from anywhere using DeskIn.

👉 Click here to download DeskIn

What is RMM?

Remote monitoring & maintenance, or RMM, is how IT teams can view and fix devices without being in the same room, or even country. You can remotely hop in there, spot what the problem is, and fix it in that location instead of walking right over someone’s desk in order to check why a PC is crawling.

What Does RMM Actually Do?

At its core, remote monitoring & maintenance is to keep your devices healthy and your users productive. It typically includes:

Monitoring system health: Get a live look at CPU load, RAM usage, disk space, and even how apps behave over time. If someone’s laptop is overheating because 47 Chrome tabs are open, you’ll know.
Detecting usage patterns: Know what kind of alerts are being generated frequently and how systems/services are used, or misused, notice the pattern before it gets to your attention due to a production issue.
Performing updates and diagnostics remotely: Patch security holes, push software updates, and run checks without waiting for someone to bring their device into the office; you can handle it all in real time.

Who uses RMM?

IT helpdesks: Fix issues quickly without disrupting the user.
Enterprise IT teams: Manage thousands of devices across multiple sites with ease.
Managed Service Providers (MSPs): Deliver proactive support that keeps clients running smoothly.

In short, RMM transforms IT from reactive to proactive, letting teams maintain infrastructure without burning out or chasing tickets all day. And in 2025, with devices spread across homes, offices, co-working spaces, and even airports, remote monitoring & maintenance isn’t just helpful, it’s mission-critical.

Why Remote Monitoring Matters in 2025

The way we work has changed, permanently. Offices are optional, teams are global, and IT is expected to support everyone, everywhere, without skipping a beat. In this world, remote monitoring & maintenance isn’t just a convenience, it’s the glue holding modern work together.

Let’s break down why it’s more critical than ever in 2025.

1. The Remote and Hybrid Workforce Is Here to Stay

Back in the day, IT could stroll over with a USB stick and a screwdriver. Not anymore.

Now, your design lead works from a café in Seoul, your marketing team is spread across four cities, and your developer just hopped into a new time zone, again. Supporting this scattered crew means keeping eyes on every device, no matter where it’s plugged in.

That’s where remote monitoring & maintenance shines. It keeps systems visible, updated, and supported, whether users are at home, in the office, or somewhere in between.

2. Downtime Is Expensive

Every minute of downtime bleeds productivity, revenue, and trust. A laggy laptop during a client pitch, a frozen system mid-code deployment, those moments hurt.

With remote monitoring & maintenance, IT can act before trouble hits. You’re not waiting for someone to say, “Hey, something’s wrong.” You’ve already spotted the issue and fixed it before it derails the workday.

3. Real-Time Visibility Stops Bigger Problems

It’s the difference between noticing your car’s engine overheating while cruising on the highway or catching it in the driveway.

With real-time visibility, you can watch CPU spikes, memory leaks, overheating, or unusual activity as they happen. It’s like a live dashboard that lets you step in before small hiccups turn into full-scale crashes.

4. We Live in a Cross-Platform World

Windows, macOS, Linux, Android, iOS — today’s work devices speak different languages, and your monitoring tools need to be fluent in all of them.

With solutions like remote desktop, you can manage them all from one place. Whether it’s a MacBook in a music studio, a Windows desktop in a data center, or a mobile device in the field, remote monitoring & maintenance keep them all connected, secure, and running at their peak.

How DeskIn Enables Remote Monitoring & Maintenance

remote monitoring and maintenance of systems using DeskIn

If remote monitoring & maintenance is about keeping systems healthy from anywhere, DeskIn is the all-in-one platform that makes it possible. It gives IT teams the visibility, control, and flexibility they need to act quickly, without juggling multiple tools or relying on on-site visits.

Whether you’re doing remote desktop monitoring, applying updates, or troubleshooting a stubborn error, DeskIn helps you get it done efficiently and securely.

Real-Time Performance Monitoring

DeskIn provides live insight into how each system is running so you can act before small issues turn into downtime.

Live system performance: View CPU, GPU, memory, storage, and network usage in real time.
Spot issues early: Identify spikes, bottlenecks, or overheating before they disrupt work.
Proactive IT maintenance: Monitor trends to keep devices operating at peak performance.

It’s a smarter way to prevent problems instead of waiting for them to happen.

Remote Log Access & Troubleshooting

With DeskIn, IT teams can dig into the details without needing a VPN or physical access.

Access error logs, performance stats, and software behavior remotely.
Investigate crashes and OS-level errors quickly.
Apply fixes on the spot — from ending frozen processes to restarting key services.

This approach keeps remote support tools simple, fast, and effective, so your team spends less time chasing issues and more time solving them.

If you want to dive deeper into how remote access can save you in urgent situations, check out our guide on rescuing your PC from anywhere.

File Transfer & Remote Control

Sometimes monitoring isn’t enough; you need to take action. DeskIn makes this both secure and straightforward.

Send scripts, updates, or patches directly to the device.
Take full remote control to guide a user through a fix or handle it yourself.
Transfer files quickly without interrupting active work.

With these capabilities, remote monitoring & maintenance becomes more than just observation; it’s active, hands-on support from anywhere. And when it comes to moving updates, scripts, or even large files, DeskIn makes it effortless. Learn how to transfer files over remote desktop without slowing down your workflow.

DeskIn is everything you need to go from identifying a problem to resolving it, without leaving your desk. You can download DeskIn now and be ready to monitor, maintain, and take control within minutes.

Use Cases: Who Benefits from DeskIn’s Monitoring Capabilities?

IT Teams & Helpdesks use DeskIn to track system performance, apply updates, and troubleshoot issues without on-site visits. This keeps downtime low and support workflows efficient.
Managed Service Providers (MSPs) deliver proactive service by using DeskIn for continuous remote desktop monitoring, bulk updates, and quick fixes across client networks. This means fewer site visits, faster response times, and happier clients.
Developers & QA teams monitor builds, system health, and application logs in real time. DeskIn lets them spot bottlenecks, troubleshoot errors, and maintain stable environments without interrupting active work.

DeskIn is built to replace outdated tools and streamline your workflow. See why it stands out as one of the best remote IT support solutions for modern teams.

How to Get Started with DeskIn for Remote Monitoring & Maintenance

You can quickly and easily get started with DeskIn to start monitoring and maintaining systems. Here’s all it takes:

Download & Install: Go to the DeskIn site and download the application compatible with your operating system, whether it’s PC or Mac.
Share Access: Instantly connect two devices using a Device ID and a temporary password.
Choose Your Features: Select the features that suit your workflow, from remote control for direct troubleshooting, to terminal access for command-line tasks, to file transfer for sending patches or scripts securely.

Now you’ll have a clear view of system health, the ability to troubleshoot issues instantly, and the tools to keep every endpoint running at peak performance, all from one platform. Keep every device healthy and every team productive. Get started with DeskIn today.

Keep Systems Healthy, No Matter Where You Are

When your team is distributed over cities and countries, across time zones, getting your systems to be secure and reliable requires the right kind of tools. Along with remote access, DeskIn combines it with remote monitoring & maintenance, all in one platform, to provide IT teams, MSPs (Managed Service Providers), developers, or system admins with whatever they need to work seamlessly from anywhere.

Built for the modern, mobile, and distributed environments, every device stays updated, optimized, and ready to perform. DeskIn makes remote IT simple, fast, and secure, whether you manage a handful of endpoints or hundreds.

Take the complexity out of remote IT, start using DeskIn, and keep every system running at its best. Download DeskIn now.

👉 Click here to download DeskIn

What is RMM?

What Does RMM Actually Do?

At its core, remote monitoring & maintenance is to keep your devices healthy and your users productive. It typically includes:

Monitoring system health: Get a live look at CPU load, RAM usage, disk space, and even how apps behave over time. If someone’s laptop is overheating because 47 Chrome tabs are open, you’ll know.
Detecting usage patterns: Know what kind of alerts are being generated frequently and how systems/services are used, or misused, notice the pattern before it gets to your attention due to a production issue.
Performing updates and diagnostics remotely: Patch security holes, push software updates, and run checks without waiting for someone to bring their device into the office; you can handle it all in real time.

Who uses RMM?

IT helpdesks: Fix issues quickly without disrupting the user.
Enterprise IT teams: Manage thousands of devices across multiple sites with ease.
Managed Service Providers (MSPs): Deliver proactive support that keeps clients running smoothly.

Why Remote Monitoring Matters in 2025

Let’s break down why it’s more critical than ever in 2025.

1. The Remote and Hybrid Workforce Is Here to Stay

Back in the day, IT could stroll over with a USB stick and a screwdriver. Not anymore.

That’s where remote monitoring & maintenance shines. It keeps systems visible, updated, and supported, whether users are at home, in the office, or somewhere in between.

2. Downtime Is Expensive

Every minute of downtime bleeds productivity, revenue, and trust. A laggy laptop during a client pitch, a frozen system mid-code deployment, those moments hurt.

3. Real-Time Visibility Stops Bigger Problems

It’s the difference between noticing your car’s engine overheating while cruising on the highway or catching it in the driveway.

4. We Live in a Cross-Platform World

Windows, macOS, Linux, Android, iOS — today’s work devices speak different languages, and your monitoring tools need to be fluent in all of them.

How DeskIn Enables Remote Monitoring & Maintenance

Whether you’re doing remote desktop monitoring, applying updates, or troubleshooting a stubborn error, DeskIn helps you get it done efficiently and securely.

Real-Time Performance Monitoring

DeskIn provides live insight into how each system is running so you can act before small issues turn into downtime.

Live system performance: View CPU, GPU, memory, storage, and network usage in real time.
Spot issues early: Identify spikes, bottlenecks, or overheating before they disrupt work.
Proactive IT maintenance: Monitor trends to keep devices operating at peak performance.

It’s a smarter way to prevent problems instead of waiting for them to happen.

Remote Log Access & Troubleshooting

With DeskIn, IT teams can dig into the details without needing a VPN or physical access.

Access error logs, performance stats, and software behavior remotely.
Investigate crashes and OS-level errors quickly.
Apply fixes on the spot — from ending frozen processes to restarting key services.

This approach keeps remote support tools simple, fast, and effective, so your team spends less time chasing issues and more time solving them.

If you want to dive deeper into how remote access can save you in urgent situations, check out our guide on rescuing your PC from anywhere.

File Transfer & Remote Control

Sometimes monitoring isn’t enough; you need to take action. DeskIn makes this both secure and straightforward.

Send scripts, updates, or patches directly to the device.
Take full remote control to guide a user through a fix or handle it yourself.
Transfer files quickly without interrupting active work.

Use Cases: Who Benefits from DeskIn’s Monitoring Capabilities?

IT Teams & Helpdesks use DeskIn to track system performance, apply updates, and troubleshoot issues without on-site visits. This keeps downtime low and support workflows efficient.
Managed Service Providers (MSPs) deliver proactive service by using DeskIn for continuous remote desktop monitoring, bulk updates, and quick fixes across client networks. This means fewer site visits, faster response times, and happier clients.
Developers & QA teams monitor builds, system health, and application logs in real time. DeskIn lets them spot bottlenecks, troubleshoot errors, and maintain stable environments without interrupting active work.

DeskIn is built to replace outdated tools and streamline your workflow. See why it stands out as one of the best remote IT support solutions for modern teams.

How to Get Started with DeskIn for Remote Monitoring & Maintenance

You can quickly and easily get started with DeskIn to start monitoring and maintaining systems. Here’s all it takes:

Download & Install: Go to the DeskIn site and download the application compatible with your operating system, whether it’s PC or Mac.
Share Access: Instantly connect two devices using a Device ID and a temporary password.
Choose Your Features: Select the features that suit your workflow, from remote control for direct troubleshooting, to terminal access for command-line tasks, to file transfer for sending patches or scripts securely.

Keep Systems Healthy, No Matter Where You Are

Take the complexity out of remote IT, start using DeskIn, and keep every system running at its best. Download DeskIn now.

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TECHNOLOGY

How to Play GTA V on Mobile: The Ultimate Guide for Gaming on the Go

Can you play GTA V on mobile? It's a question that haunts every mobile gamer who's ever wanted to cruise through Los Santos on their phone.

If you're tired of waiting for Rockstar to officially bring GTA V to mobile, or you've tried sketchy workarounds that left your device vulnerable, here's some good news: there's a legit way to play GTA V on your phone or tablet. And it's smoother than Franklin's driving skills.

Let me show you why playing GTA V on mobile seemed impossible — and how a smart remote gaming solution called Deskin turns your mobile device into a portable Los Santos gateway.

The Reality Check: Why GTA V Mobile Doesn't Exist (Yet)

Here's the truth bomb: Rockstar Games has never released an official GTA V mobile port. Despite the massive success of GTA San Andreas and Vice City on mobile platforms, GTA V remains locked to PC, PlayStation, and Xbox.

Why? The game is massive. We're talking about a 100+ GB install with graphics that push even high-end PCs to their limits. Mobile hardware, while impressive, isn't quite ready for that level of chaos.

The numbers tell the story:

GTA V requires 8GB RAM minimum on PC
Most mobile devices have 4-8GB RAM total
The game's graphics engine demands dedicated GPU power that mobile chips can't match

But here's where it gets interesting. While you can't install GTA V directly on mobile, you can absolutely play it on your phone or tablet using remote gaming technology.

Method 1: Cloud Gaming Services - Rent Gaming Power

Cloud gaming flips the script entirely. Instead of using your own PC, you rent gaming power from services like GeForce NOW, Xbox Cloud Gaming, or PlayStation Now.

The appeal: No gaming PC required. Just sign up, log in through your browser or app, and start playing GTA V on virtually any device with internet.

The reality:

Latency issues: Even with great internet, there's noticeable input delay
Cost factor: Most services charge $10-20 monthly after free trials
Queue times: Popular games often have wait times during peak hours
Data usage: Streaming HD games can burn through mobile data fast

Performance stats from real users:

Average latency: 80-150ms (compared to 20-40ms for local remote gaming)
Monthly data usage: 10-15GB for casual play
Quality drops during peak hours (6-10 PM)

This works for casual gaming sessions, but competitive players will feel every millisecond of delay.

Method 2: Remote Gaming - Stream GTA V from Your PC

This is the golden ticket for mobile GTA V gaming. Instead of trying to cram the entire game onto your phone, you run it on a gaming PC and stream the experience to your mobile device.

How it works: Your gaming PC does all the heavy lifting — rendering graphics, processing physics, handling AI. Your mobile device becomes a smart controller and display, receiving the video stream and sending your inputs back.

What you need:

A gaming PC with GTA V installed
Stable Wi-Fi connection (5GHz recommended)
A remote gaming app like Deskin or Parsec

Performance reality check: With the right setup, you'll get near-native performance. I'm talking about 60fps gameplay with minimal input lag. The key is having solid internet and the right streaming tool.

The biggest advantage? You're playing the full, unmodified version of GTA V. All DLCs, all updates, all the chaos you expect from Los Santos.

Why Deskin beats the competition:

Ultra-low latency streaming: We're talking sub-40ms input lag, which is close to playing locally. That means responsive driving, accurate shooting, and smooth mission gameplay.

4K60FPS or 2K144FPS support: Your mobile device becomes a premium gaming display. Whether you're using an iPhone, iPad, or Android tablet, you get crisp, smooth visuals that do justice to GTA V's graphics.

True controller support: Connect your favorite Bluetooth controller to your mobile device and play GTA V exactly like you would on console. No awkward touch controls, no compromised gameplay.

Works anywhere: As long as you have internet, you can access your gaming PC. Beach vacation? Business trip? Lunch break? Los Santos is always a tap away.

Cross-platform magic: iPhone to Windows PC, Android to Mac, tablet to gaming rig — Deskin connects everything seamlessly.

Want to level up your entire remote gaming setup? Check out how to optimize your gaming keyboard and hotkeys for remote play to get console-level control on mobile.

Getting Started: Your Step-by-Step Setup Guide

Ready to install GTA V on mobile (sort of)? Here's how to set up remote access gaming:

What you'll need:

Gaming PC with GTA V installed
Mobile device (iOS 12+ or Android 8+)
Stable Wi-Fi connection on both devices
Deskin app (free download)

Setup process:

Download Deskin on both your PC and mobile device
Sign up or log in using the same account on both devices.
On your phone, open DeskIn, go to “My Devices”, and select your PC.
Enter the password to verify or approve the request manually on your PC.
Tap “Control” to initiate the remote connection.
Adjust resolution and frame rate in the settings for optimal performance.
Launch GTA V on your phone and start playing directly on your PC screen.
Connect a game controller to your mobile device for smoother and more responsive gameplay.

Pro tip: Start with 1080p60fps settings and adjust up or down based on your connection stability. You can always fine-tune later.

The whole setup takes about 10 minutes, and once it's done, launching GTA V on mobile becomes as simple as opening an app.

Click here to get the deal

Performance Tips: Getting the Best Mobile GTA V Experience

Getting smooth gameplay requires the right settings. Here's what actually works:

Network optimization:

Use 5GHz Wi-Fi when possible
Keep both devices close to your router
Close bandwidth-heavy apps on your network
Consider ethernet connection for your gaming PC

Quality settings that matter:

Start with 1080p60fps for stable performance
Bump to 2K if your connection can handle it
Prioritize frame rate over resolution for competitive play
Enable hardware acceleration on both devices

Controller setup: Most Bluetooth controllers work great with Deskin. Xbox and PlayStation controllers are plug-and-play. The key is pairing the controller to your mobile device, not your PC.

Real user stats:

Average setup time: 8-12 minutes
Typical latency on good Wi-Fi: 25-35ms
Data usage per hour: 1-2GB on high settings
Battery life impact: 20-30% more drain than normal mobile gaming

Looking to maximize your setup even further? Learn how to set up dual monitors for gaming to keep Discord, maps, or streaming tools open while you play.

Is This Legal and Safe?

The big question everyone asks: is this allowed?

Short answer: Yes, completely.

You're not pirating, emulating, or modifying anything. You own GTA V on PC, you're running it on your own hardware, and you're simply viewing it on a different screen. It's like using a wireless monitor — totally legitimate.

Why it's safe:

No game file modifications
No bypass of copy protection
No violation of Rockstar's terms of service
Uses standard remote access protocols

Privacy protection: Deskin uses encrypted connections between your devices. Your gaming sessions stay private, and no data passes through third-party servers during gameplay.

Get started with Deskin today and turn any screen into your personal gateway to Los Santos. Your mobile GTA V adventure starts now.

Download Here

TECHNOLOGY

How to Play GTA V on Mobile: The Ultimate Guide for Gaming on the Go

Can you play GTA V on mobile? It's a question that haunts every mobile gamer who's ever wanted to cruise through Los Santos on their phone.

Let me show you why playing GTA V on mobile seemed impossible — and how a smart remote gaming solution called Deskin turns your mobile device into a portable Los Santos gateway.

The Reality Check: Why GTA V Mobile Doesn't Exist (Yet)

The numbers tell the story:

GTA V requires 8GB RAM minimum on PC
Most mobile devices have 4-8GB RAM total
The game's graphics engine demands dedicated GPU power that mobile chips can't match

But here's where it gets interesting. While you can't install GTA V directly on mobile, you can absolutely play it on your phone or tablet using remote gaming technology.

Method 1: Cloud Gaming Services - Rent Gaming Power

Cloud gaming flips the script entirely. Instead of using your own PC, you rent gaming power from services like GeForce NOW, Xbox Cloud Gaming, or PlayStation Now.

The appeal: No gaming PC required. Just sign up, log in through your browser or app, and start playing GTA V on virtually any device with internet.

The reality:

Latency issues: Even with great internet, there's noticeable input delay
Cost factor: Most services charge $10-20 monthly after free trials
Queue times: Popular games often have wait times during peak hours
Data usage: Streaming HD games can burn through mobile data fast

Performance stats from real users:

Average latency: 80-150ms (compared to 20-40ms for local remote gaming)
Monthly data usage: 10-15GB for casual play
Quality drops during peak hours (6-10 PM)

This works for casual gaming sessions, but competitive players will feel every millisecond of delay.

Method 2: Remote Gaming - Stream GTA V from Your PC

This is the golden ticket for mobile GTA V gaming. Instead of trying to cram the entire game onto your phone, you run it on a gaming PC and stream the experience to your mobile device.

What you need:

A gaming PC with GTA V installed
Stable Wi-Fi connection (5GHz recommended)
A remote gaming app like Deskin or Parsec

The biggest advantage? You're playing the full, unmodified version of GTA V. All DLCs, all updates, all the chaos you expect from Los Santos.

Why Deskin beats the competition:

Ultra-low latency streaming: We're talking sub-40ms input lag, which is close to playing locally. That means responsive driving, accurate shooting, and smooth mission gameplay.

True controller support: Connect your favorite Bluetooth controller to your mobile device and play GTA V exactly like you would on console. No awkward touch controls, no compromised gameplay.

Works anywhere: As long as you have internet, you can access your gaming PC. Beach vacation? Business trip? Lunch break? Los Santos is always a tap away.

Cross-platform magic: iPhone to Windows PC, Android to Mac, tablet to gaming rig — Deskin connects everything seamlessly.

Want to level up your entire remote gaming setup? Check out how to optimize your gaming keyboard and hotkeys for remote play to get console-level control on mobile.

Getting Started: Your Step-by-Step Setup Guide

Ready to install GTA V on mobile (sort of)? Here's how to set up remote access gaming:

What you'll need:

Gaming PC with GTA V installed
Mobile device (iOS 12+ or Android 8+)
Stable Wi-Fi connection on both devices
Deskin app (free download)

Setup process:

Download Deskin on both your PC and mobile device
Sign up or log in using the same account on both devices.
On your phone, open DeskIn, go to “My Devices”, and select your PC.
Enter the password to verify or approve the request manually on your PC.
Tap “Control” to initiate the remote connection.
Adjust resolution and frame rate in the settings for optimal performance.
Launch GTA V on your phone and start playing directly on your PC screen.
Connect a game controller to your mobile device for smoother and more responsive gameplay.

Pro tip: Start with 1080p60fps settings and adjust up or down based on your connection stability. You can always fine-tune later.

The whole setup takes about 10 minutes, and once it's done, launching GTA V on mobile becomes as simple as opening an app.

Click here to get the deal

Performance Tips: Getting the Best Mobile GTA V Experience

Getting smooth gameplay requires the right settings. Here's what actually works:

Network optimization:

Use 5GHz Wi-Fi when possible
Keep both devices close to your router
Close bandwidth-heavy apps on your network
Consider ethernet connection for your gaming PC

Quality settings that matter:

Start with 1080p60fps for stable performance
Bump to 2K if your connection can handle it
Prioritize frame rate over resolution for competitive play
Enable hardware acceleration on both devices

Controller setup: Most Bluetooth controllers work great with Deskin. Xbox and PlayStation controllers are plug-and-play. The key is pairing the controller to your mobile device, not your PC.

Real user stats:

Average setup time: 8-12 minutes
Typical latency on good Wi-Fi: 25-35ms
Data usage per hour: 1-2GB on high settings
Battery life impact: 20-30% more drain than normal mobile gaming

Looking to maximize your setup even further? Learn how to set up dual monitors for gaming to keep Discord, maps, or streaming tools open while you play.

Is This Legal and Safe?

The big question everyone asks: is this allowed?

Short answer: Yes, completely.

Why it's safe:

No game file modifications
No bypass of copy protection
No violation of Rockstar's terms of service
Uses standard remote access protocols

Privacy protection: Deskin uses encrypted connections between your devices. Your gaming sessions stay private, and no data passes through third-party servers during gameplay.

Get started with Deskin today and turn any screen into your personal gateway to Los Santos. Your mobile GTA V adventure starts now.

Download Here

TECHNOLOGY

Windows App Remote Desktop: What Change & How to Use

If you've been using Microsoft's Remote Desktop app, you may have noticed some recent changes that raise questions about whether you're using the right version, or if something's gone wrong. Starting May 27, 2025, the Remote Desktop app will no longer be supported. Microsoft is replacing it with the new, unified Windows App, designed to offer better integration with services like Windows 365, Azure Virtual Desktop, and RemoteApp.

In this guide, we'll walk you through the Windows App, how to install it, use it effectively, and explore its key features. We'll also introduce an alternative solution, DeskIn, which could better fit your remote desktop needs depending on your specific use case.

👉 Click here to download DeskIn

You May Also Like:

Overview: Microsoft Remote Desktop vs. The Windows App

If you've been using Microsoft Remote Desktop on Mac, on Windows or any device, you might have noticed its recent name and functionality changes, since Microsoft has already released the unified Windows App on Mac's App Store. It reflects Microsoft's shift towards a more integrated platform that offers a comprehensive solution for connecting to Windows devices, virtual desktops, and cloud services.

This change has led to mixed references across forums, support pages, and download sources, leaving some users uncertain about whether they are using the correct version or if something has gone wrong during the installation process. As the Windows App becomes the standard tool, it's important to understand the differences and why this update is beneficial for remote desktop access.

You May Also Need:

What's the Difference?

For years, the Microsoft Remote Desktop app was the primary tool for connecting from macOS to Windows PCs. However, in 2024, Microsoft rebranded its remote desktop solution under the Windows App umbrella. The Windows App replaces the legacy Microsoft Remote Desktop client and introduces significant improvements, including enhanced integration with Windows 365, Azure Virtual Desktop, and other Microsoft services.

The good news is that, the new name, Windows App, is currently only effective for iOS/Android/Mac. For Windows users, you can still use the old version, Remote Desktop Connection. As the Microsoft Remote Desktop is shutting down, if you still want to enjoy the flexibility of remote control, it's advisable to make the switch to the Windows App for continued support, security updates, and access to newer features designed to improve your remote access experience.

Platform Support

The Windows App is now the go-to solution for remote desktop access across multiple platforms:

Windows
macOS
iOS/iPadOS. You can also use visionOS, but it's only supported in compatibility mode.
Android/Chrome OS
Web browsers

Connect to	Windows	macOS	iOS/ iPadOS	Android/ Chrome OS	Web browser
Azure Virtual Desktop	✅	✅	✅	✅	✅
Windows 365	✅	✅	✅	✅	✅
Microsoft Dev Box	✅	✅	✅	✅	✅
Remote Desktop Services	❌	✅	✅	✅	❌
Remote PC	❌	✅	✅	✅	❌

Note: To connect to Remote Desktop Services on Windows, continue to use the Remote Desktop app on Windows. And to connect to a remote PC on Windows, continue to use the Remote Desktop Connection app that comes with Windows (also known as MSTSC).

How to Use the Windows App for Remote Desktop Access

Now that you understand the difference between Microsoft Remote Desktop and the new Windows App, it's time to see how the updated experience works. Whether you're accessing a remote PC, logging into your Cloud PC from a tablet, or managing a virtual desktop in Azure, the Windows App simplifies the process with a more intuitive setup. Here's how to get started.

Step 1: Download the Windows App

To begin, you'll need to install the Windows App on your device. Fortunately, the Windows App for desktop is available across multiple platforms:

Windows: Available through the Microsoft Store.
macOS: Download via the Mac App Store.
iOS / iPadOS / Android: Available on the App Store and Google Play.
Web version: Access through supported browsers at "https://windows.cloud.microsoft".

If you're still searching for where to get the tool, just look for "Windows App download" in your device's app store or visit Microsoft's official website.

📌 Tips: Make sure your operating system meets the minimum requirements. On Windows, for example, you'll need Windows 10 version 1903 or later.

Step 2: Add a New Connection

Once installed, launch the Windows App and click "+ Add" to begin creating your first connection. You'll be prompted to choose from several connection types:

Remote PC: Enter the IP address or name of the Windows PC you want to control. This is ideal for one-on-one direct access.
Workspaces: These are pre-configured by your organization and can include virtual desktops or RemoteApp programs.
Cloud PC / Windows 365: Sign in with your Microsoft 365 account to access your cloud-hosted desktop.
Azure Virtual Desktop: For enterprise use, sign in with your work account to connect to virtual environments hosted on Azure.

After entering the required information, save the connection for quick access later.

Step 3: Connect and Control

Once your connection is set up, simply select it from your list and click "Connect". You'll be prompted to enter your credentials (if not saved earlier), and within seconds, you'll be controlling your remote environment.

You can interact with your remote PC just like you would on a local machine, open files, run apps, and even use multiple monitors (if supported). The Windows App also supports clipboard syncing, printer redirection, and dynamic resolution scaling for a seamless user experience.

Setup Remote Resources in Windows App on PC

[Bonus] Better Option to Replace the Windows App

While the Windows App offers a more modern and unified remote desktop experience, it may not suit everyone's needs. Some users find its setup a bit complex, especially when dealing with network configurations, cloud permissions, or multiple sign-in steps. If you're looking for a more straightforward, lightweight, and flexible alternative, DeskIn is worth considering.

DeskIn is an all-in-one remote access software that lets you connect two of your computers from anywhere, whether they are PCs or Macs, without the hassle of VPNs, corporate accounts, and cloud subscriptions. It's designed for personal users, freelancers, IT support professionals, and small businesses who need secure and fast remote access without the learning curve.

👉 Click here to download DeskIn.

Why Choose DeskIn over the Windows App:

Faster Setup: Download, install, and connect in minutes—no need to configure RDP ports or cloud workspace logins.
Cross-platform Support: Control Windows from Mac, iOS, Android, or another Windows PC effortlessly.
No Account Required (Optional Login): You can use DeskIn without registering, making it ideal for quick, one-time remote sessions.
High-Speed Performance: Optimized for low-latency connections even on slower networks.
Free for Personal Use: Unlike some remote solutions, DeskIn's version is completely free to use.

If you've decided to use DeskIn as an alternative method, follow these simple steps to get started:

STEP 1: Visit the official DeskIn download page and choose the version for your system (Windows or macOS).

STEP 2: Run the installer and open the application. No account is required, though you can log in for additional features.

STEP 3: To access a remote device, enter the DeskIn code displayed on the host computer. To be controlled, just share your DeskIn code with the person connecting.

Remote Desktop via DeskIn Instead of Windows App

STEP 4: Once the connection is established, you can instantly control the remote PC with full keyboard and mouse support, file transfer, and HD-quality screen sharing.

Whether you're accessing your home PC while traveling, helping a family member troubleshoot a device, or simply want a more intuitive alternative to the remote desktop Windows app, DeskIn gives you everything you need with less complexity.

Another Alternative: Chrome Remote Desktop

If you only need occasional remote access and want something simpler than DeskIn, Chrome Remote Desktop is another excellent lightweight option to consider. It's perfect for quick, one-off connections without heavy setup.

The Chrome Remote Desktop service runs directly in your Chrome browser, eliminating complex software installations. It's free, supports cross-platform access (Windows, macOS, Linux, Chrome OS, Android, iOS, Raspberry Pi), and imposes no device limits.

However, it lacks a built-in chat tool, doesn't blank the host's screen during sessions, and requires both parties to use the "same Google account". For Windows 10 users, start with the Chrome Remote Desktop App download for windows 10.

Step-by-Step Guide:

STEP 1: On the Windows 10 PC you want to access remotely, open Chrome, search "Chrome Remote Desktop", visit the official Chrome Web Store page, and install the "Chrome Remote Desktop" extension. Click "Turn on" under "Remote Access".

STEP 2: Set a secure PIN (at least 6 digits) when prompted and confirm. This enables remote connections to this host PC.

STEP 3: On your local device (any OS with Chrome or the mobile app), go to remotedesktop.google.com/access. Sign in with the same Google account used on the host PC.

STEP 4: Under "Remote Devices", select the host PC's name and enter the PIN you created in Step 2.

STEP 5: Click "Connect". You'll now control the remote Windows 10 desktop securely in your browser or app window.

FAQs About the Windows App for Remote Desktop

Will the old Remote Desktop app still work after May 2025?

No. Microsoft has officially announced that the classic Remote Desktop app will reach end-of-support on May 27, 2025. After this date, the app will no longer receive updates, security patches, or official support. While it may still function temporarily on some devices, continued use could expose you to potential security risks or compatibility issues, especially with newer Windows 10/11 updates.

To stay secure and benefit from improved cloud integration, users are strongly encouraged to switch to the Windows App for Remote Desktop, which supports features like Azure Virtual Desktop, Windows 365, and RemoteApp in a more seamless experience.

What is the Alternative to Windows Remote Desktop?

A powerful alternative is DeskIn. We recommend it for seamless cross-platform access to any Windows PC (old or new versions), Mac or mobile. DeskIn stands out with its simplicity, high-quality streaming, and zero cost for commercial use in its free plan. You get reliable, lag-free control without complex setup. For teams or individuals needing professional-grade remote access without licensing fees, DeskIn delivers.

Summary: Try the Windows App for Remote Desktop?

The Windows App for Remote Desktop is Microsoft's new standard, offering better integration, modern design, and cross-platform support. If you're still using the old Remote Desktop app, it's time to switch, especially with support ending in May 2025.

That said, if you want a more intuitive alternative, DeskIn is a great choice for faster setup and smoother remote access. Whether you go with the Windows App or explore another option like DeskIn, the key is finding a remote desktop solution that fits your workflow best. Ready to switch? Start with the Windows App download, test it out, and see if it meets your needs, or try DeskIn for a different, often more user-friendly approach.

👉 Click here to download

TECHNOLOGY

Windows App Remote Desktop: What Change & How to Use

👉 Click here to download DeskIn

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