Mengapa saya tidak bisa mengontrol perangkat Android saya dari jarak jauh?

Diperbarui

To remotely control an Android phone or tablet using DeskIn, you need to purchase the Android control plugin or upgrade to the paid version (currently, each Android controlled version comes with 1 Android control plugin). If you have already purchased the Android control plugin but still cannot control the Android device and can only view the remote screen, please check the following reasons:

1. Android Version Too Low

The remote control feature requires the controlled Android device to be running Android 7 or above for full control. Android 5 and Android 6 devices only support limited control through three Android function buttons.

2. Main Controlled Device Logged into the Same Account

DeskIn's mobile control feature requires the main controlled device to be from the same account. Please ensure that your controlled Android device is logged into the same account as the controlling device, and that account has purchased the Android control plugin or is Standard (or higher).

3. Check if Remote Control is Turned On

Before controlling the device remotely, the controlled Android device needs to allow "authorization to connect to this device." There are three authorization modes: "Phone Projection," "Remote Camera," and "Remote Control." If you want to fully control the Android phone, make sure the controlled device has selected the authorization option as "Remote Control."

4. Check if All Necessary Permissions Have Been Granted

Before starting the remote connection, DeskIn will request the controlled device to provide system permissions such as "screen recording permission," "accessibility permission," etc. Failing to grant permissions may affect remote control, so please ensure you have followed the software instructions to enable all necessary permissions.

5. Check if Permissions and Authorizations Have Been Revoked

Since the authorizations used by DeskIn are provided by the mobile system, if DeskIn has not been used for a long time, the system may revoke the provided permissions, making it impossible to connect. Keeping the DeskIn screen open and adding it to the battery whitelist can help reduce the chances of permissions being revoked. When the "Remote Control" permission is kept enabled, there will be a checkbox selected with a checkmark; please check this.

6. Check if the Controlled Device is on the Authorized Device List

One Android control plugin only allows control of one Android device. If you have multiple Android devices, please check if the currently controlled device is on the authorized secure control list. You can go to the DeskIn mobile app >> Settings >> Android Control to view the authorization list. You can remove the current authorized device and authorize a new Android device, but please note: each Android control plugin only supports changing the controlled device once a month.

7. Are You Using Other Remote Software Simultaneously?

If you are simultaneously using other remote software to control the Android phone, the system authorization may become confused, preventing you from using DeskIn to operate the Android device. Try uninstalling other remote software and then retry.

For more tips, you can also read:

1. Android Version Too Low

2. Main Controlled Device Logged into the Same Account

3. Check if Remote Control is Turned On

4. Check if All Necessary Permissions Have Been Granted

5. Check if Permissions and Authorizations Have Been Revoked

6. Check if the Controlled Device is on the Authorized Device List

7. Are You Using Other Remote Software Simultaneously?

For more tips, you can also read:

Daftar Isi

Apa selanjutnya?

Lihat Semua

How to Set Up & Use Chrome Remote Desktop: Complete Beginner's Guide | DeskIn Japan

How to Set Up and Use Chrome Remote Desktop in Japan: A Complete Beginner's Guide to CRD

What You'll Learn in This Article

This article walks through the basic setup and features of Chrome Remote Desktop (CRD), Google's free remote access tool — explained clearly for first-time users.

CRD is free, simple to configure, and integrates smoothly with your existing Google account and Chrome browser. It works across Windows, Mac, and smartphones, making it easy to get started with remote access from virtually any device.

For everyday personal use and one-off remote support sessions, it's an excellent option — though its features are limited to "Remote Access" and "Remote Support." For more advanced requirements — 4K display quality, low latency, or stable connections inside Japanese corporate networks — a professional-grade tool like DeskIn is worth considering.

Introduction

What Is Chrome Remote Desktop?

Chrome Remote Desktop (CRD) is a free remote access tool developed by Google. All you need is the Chrome browser and a Google account to remotely control another PC over the internet, from anywhere. No additional hardware is required, making it one of the most accessible ways to get started with remote desktop access.

Why Remote Desktop Is Useful in Japan

Hybrid work has become a fixture across Japan's working culture. Many companies — especially in Tokyo and other major cities — now expect employees to split their time between the office and home. Students, too, often find themselves needing access to files or software left behind on a home PC. And for those who have just joined the workforce as shinshakajin (新社会人 — literally "new members of society," the term for fresh graduates entering their first job, typically in April when Japan's fiscal and academic year begins), juggling unfamiliar tools across multiple environments can be genuinely stressful. Chrome Remote Desktop offers a practical, low-barrier solution for all of these situations.

Recommended Reads:
Which One Is Better, Chrome Remote Desktop Or Microsoft Remote Desktop?

Chrome Remote Desktop's Two Core Features

Remote Access — Connect to Your Own Devices, Anytime

The "Remote Access" feature lets you connect to your home or office PC from any location, at any time. Once the host machine is configured, you can control it remotely as long as it's powered on — even if no one is sitting in front of it. This is ideal for pulling up a file you left on your home PC while you're at school or the office, or for using your full desktop environment from a laptop while you're out.

Remote Support — Temporary Screen Sharing for Troubleshooting

The "Remote Support" feature is built for one-off, temporary sessions. By sharing a connection code, you can let someone else view or control your screen — or do the same for them — without exchanging account credentials. It's a clean and simple way to help a classmate, colleague, or family member work through a technical issue remotely.

Chrome Remote Desktop is designed specifically around these two functions. That focused scope makes it particularly easy to pick up, even if you've never used a remote desktop tool before.

What You'll Need Before Getting Started

A Google Account

A Google account is required. If you don't already have one, register before you begin. If you're already using Gmail or Google Drive, that same account will work here.

Google Chrome Browser

CRD runs inside the Chrome browser, so Chrome needs to be installed on both the host (the PC you want to access remotely) and the client (the device you're connecting from). Chrome can be installed alongside any other browser without conflict.

A Stable Internet Connection

Remote desktop transmits live screen data over the internet, so a reliable connection on both ends matters. If your Wi-Fi is inconsistent, a wired connection will generally produce a much smoother experience.

Step-by-Step Setup Guide

Setting Up the Host PC (the Computer You Want to Control)

Start by configuring Chrome Remote Desktop on the machine you'll be accessing remotely.

Open Google Chrome and navigate to the Chrome Remote Desktop page.
Follow the on-screen prompts to add the extension and complete the installation.

Chrome Remote Desktop addition and installation procedure

Enable "Remote Access" and follow the steps to set a PIN code of at least six digits.
Once setup is complete, this PC will appear in your list of remotely accessible devices.

Connecting from the Client Device (the Device You're Using to Connect)

Next, prepare the device you'll be connecting from.

Log into Chrome with the same Google account and open the Chrome Remote Desktop page.
Select the host PC from your device list.

Chrome Remote Desktop device connection screen

If connecting from a smartphone or tablet, download the dedicated iOS or Android app and select your target PC from within the app.

Authenticating with Your PIN Code

After selecting the host PC, you'll be prompted to enter your PIN to verify the connection.

Enter the PIN you created during setup on the client device.
Once authenticated, the host PC's screen will appear on your device and you'll be able to control it with your mouse and keyboard.
The connection is encrypted and can be ended at any time.

Tips for Getting More Out of CRD

Make the Most of Keyboard Shortcuts

Using keyboard shortcuts deliberately can make a real difference to your efficiency in a remote session. This is especially worth thinking about if you're switching between Windows and Mac, where key behaviour differs — particularly around:

The difference between the Ctrl and Cmd keys
Full-screen toggling and window switching

Familiarising yourself with these basics in advance will help things feel more natural. If shortcuts are being captured by your local device instead of reaching the remote machine, check the settings for an option like "Send all keyboard input to remote" — this is usually the fix.

Using CRD on Mobile: What to Expect

The mobile experience differs quite a bit from working on a desktop. Chrome Remote Desktop's mobile app is built around touch controls:

Swipe to move the mouse cursor
Pinch to zoom in or out
Toolbar at the bottom of the screen to access the keyboard and menu

Precise input — longer text entry, drag-and-drop, clicking small targets — is slower and more effortful on mobile than on a PC. In practice, mobile access works best for quick checks and light tasks. For anything more involved, a laptop or desktop will serve you much better.

Chrome Remote Desktop smartphone operation image

The Limitations of Chrome Remote Desktop

Simplicity Has Its Ceiling

Chrome Remote Desktop is, at its core, a tool built for "Remote Access" and "Remote Support" — nothing more. That focus is part of what makes it easy to use, but it also means that more specialised requirements hit a wall fast. If you need to transfer large files quickly, manage multiple users or devices, or keep detailed logs of remote sessions, you'll find CRD doesn't have the tools for the job.

Instability Inside Japanese Corporate Networks

Many Japanese companies — particularly larger organisations — maintain strict internal network environments managed by their IT departments (joho shisutemu-bu, 情報システム部). Firewalls, proxy settings, and restrictions on Google services are common, particularly in finance, manufacturing, and government-adjacent industries. In these environments, Chrome Remote Desktop connections can become unreliable, suffer significant lag, or fail entirely.

If you've started a new job in Japan and found that CRD simply won't connect from the office network, this is almost certainly why.

Network latency and firewall restrictions image

Dependency on Your Google Account

Because CRD is tied to a Google account, any disruption to that account — a forgotten password, an account lock, or a multi-factor authentication hiccup — directly affects your ability to access remote machines. For personal use this is manageable, but for anything business-critical, it's a meaningful single point of failure.

Ready for More? Meet DeskIn — A Professional Remote Desktop Solution

The Natural Next Step Up from CRD

Chrome Remote Desktop is a solid starting point, but as remote work needs become more regular and more demanding, many users find themselves running up against its limits. For those who need a more robust, feature-rich tool suited to daily professional use, DeskIn is the obvious step up.

Built to Handle Japan's Corporate Network Environments

DeskIn is engineered for stability in complex network setups — including the kind of strict firewalls and proxy configurations common in Japanese corporate IT infrastructure. Where CRD struggles in these environments, DeskIn is designed to maintain consistent, low-latency connections even under restrictive conditions.

Image comparison of image quality between Chrome Remote Desktop and Deskin

Professional Performance and an Intuitive Workflow

DeskIn supports 4K display quality and ultra-low-latency response, with a dedicated desktop client that isn't dependent on a browser. For creative work, detailed tasks, or simply getting through a full working day remotely without friction, this level of performance makes a tangible difference.

→ Try DeskIn for free and explore what's possible

Summary

Chrome Remote Desktop is a free, easy-to-use tool that works well for personal use, occasional remote access, and basic screen sharing. If you're new to remote desktop tools — or if you just need a quick, no-cost way to access your own PC remotely — CRD is a perfectly reasonable place to start.

For day-to-day professional use in Japan, however, particularly within corporate network environments or when you need reliable performance and high display quality, CRD will likely fall short. In those cases, transitioning to or pairing CRD with a tool like DeskIn will give you a remote setup that's genuinely fit for purpose.

Recommended Reads:
9 Benefits of Remote Access & Best Practices for Modern Life

daughter helping her father troubleshooting windows home remote access

Windows Home Tidak Bisa Jadi Host Remote Desktop. Ini Cara Akses Jarak Jauh Gratis Tanpa Upgrade ke Pro.

If you have ever tried to remotely access a second laptop from your Windows Home PC, only to be told that your Home edition does not support Remote Desktop, you already know the frustration. Three pain points hit hardest. First, Windows Home editions can't serve as Remote Desktop hosts, so your desktop/laptop can never be the host. Second, the only official fix is upgrading to Windows Pro, which costs an extra US$99 per licence. Third, Microsoft’s own Remote Desktop client apps are being discontinued through 2025 and 2026, leaving Home users with even fewer built-in options than before. The good news is that affordable (and in some cases free) alternatives exist. Here is what changed, how it affects everyday users, and which tools can get you back in control.

Before: What Windows Home Users Expected

When most people buy a Windows laptop, they assume they are getting the full Windows experience. Remote Desktop Protocol (RDP) is a native app that has been part of the Windows OS for over two decades. But Microsoft reserves the RDP host function, the ability to accept incoming remote connections, for Windows Pro, Enterprise, and Education editions only. Windows Home can only act as a client, meaning you can connect out to a Pro machine, but nobody can connect in to yours.

For designers who need to reach a powerful desktop from a lightweight travel laptop, for students who left a file on their home PC, or for anyone helping a family member troubleshoot remotely, this is a real gap. The assumption was always “I’ll just remote in.” The reality is that Windows Home quietly says no.

The Real Cost of “Just Upgrade to Pro”

Microsoft’s official answer is to purchase a Windows 11 Pro licence. A fresh Pro licence retails at US$199, while the in-place upgrade from Home to Pro costs US$99. If you own more than one machine—say a home desktop and a personal laptop—those costs add up quickly. For freelancers, students, and privacy-conscious home users, that is a steep bill just to unlock one feature. And even after upgrading, configuring RDP for use outside your local network still requires VPN setup or port forwarding, tasks that are far from beginner-friendly.

After: The Phasing Out of Microsoft’s Remote Apps Adds Urgency

To make matters worse, Microsoft retired the Remote Desktop Store app in May 2025 and will end support for the standalone MSI Remote Desktop client on 27 March 2026. Both are being replaced by the new “Windows App,” which focuses on cloud services such as Azure Virtual Desktop and Windows 365. The classic built-in tool (mstsc.exe) remains supported, but it still cannot turn a Home machine into a host. For everyday users who relied on Microsoft’s own apps to bridge devices, the transition adds confusion and reinforces that third-party software is now the practical path forward.

Solution: Third-Party Remote Desktop Tools

The simplest fix is to skip RDP entirely and use a remote access application that works regardless of your Windows edition. Three products are worth comparing and use AES-256 encryption as standard (even for financial institutions).

AnyDesk still technically offers a free tier for personal use, but recent restrictions have made it hard to rely on. Users report that sessions now disconnect in as little as five minutes, down from the 30 to 40 minutes previously allowed. File transfer has been removed from the free version entirely. The free tier is also capped at three devices, with only one session at a time. On top of that, AnyDesk’s commercial-use detection regularly flags and disconnects personal users who have done nothing wrong. Paid plans start at US$14.90 per month.

TeamViewer is one of the most recognised names in remote access. Its free tier covers personal use and includes encryption, file transfer, and multi-platform support. TeamViewer’s large user base means guides and troubleshooting resources are easy to find. However, it suffers from the same commercial-use detection problem as AnyDesk: personal users frequently get flagged and must appeal to regain access. Its paid tiers are also priced for business budgets rather than individual users, approximately around US$58.90 a month

DeskIn takes a different approach. Its free plan gives you full remote control of up to three devices at 1080p 30 FPS, with no session time limits and no commercial-use flags that cut you off mid-task. For the Windows Home user who just needs to reach a file on another PC, help an elderly relative troubleshoot, or check in on a home PC while travelling, the free plan covers it. It connects devices through its own cloud relay, so there is no need for VPN or port forwarding. File transfers run up to 12 MB/s with no size cap but limits to computer-to-phone transfer. The cross-platform capability allows you to control your home PC from a phone, or extend your laptop display to a tablet, all without a Windows Pro licence.

For users who need more, paid plans start from US$9.90 per month with higher resolution streaming, faster file transfers, and support for up to 100 devices

DeskIn: Full Remote Access for Free

All three tools restore the remote control ability that Windows Home withholds. AnyDesk and TeamViewer are familiar names, but their free tiers have become increasingly limited: short session caps, removed features, and unpredictable commercial-use flags make them hard to count on for regular use. If you need colour accuracy for design work, transfer large project files every day, or simply want a reliable remote access experience without networking headaches, DeskIn offers the most complete set of features at a reasonable price, and its personal tier is free to start.

Upgrading to Windows Pro is still a valid option if you need RDP and other Pro features. But if remote desktop access is the main reason you are considering the US$99 upgrade, DeskIn offers a free alternative with low-latency connections that works on any Windows edition. Download DeskIn for remote work or explore its productivity features if this is the right tool for you before spending on a licence upgrade.

Mengapa DeskIn Remote Desktop Lebih Baik Daripada Splashtop?

If you are looking for a better alternative to Splashtop, this article will compare Splashtop and DeskIn in terms of mobile device support, functionality, and the price, and tell you why DeskIn remote desktop is better than Splashtop.

DeskIn vs Splashtop: Mobile device support

DeskIn：The free version already supports using on Android, iOS, Windows and Mac. Commercial use is also allowed
Splashtop：Free version doesn’t not support commercial use. You need to upgrade to the paid version to use on mobile devices. It also lacks the feature of searching devices.

DeskIn vs Splashtop: Functional richness

DeskIn: Provides rich free features, including Extend screen, Audio call, Annotations, Shared clipboard, etc. All are designed to improve users' remote collaboration efficiency and screen management efficiency. There are also Gaming keyboard, Gamepad features. specifically for remote games.
Splashtop: Although it also provides relatively rich functions, some of the paid functions are not suitable for individual users. The free version does not support file transfer and remote printing, you need a paid plan to use them.

DeskIn vs Splashtop: Device management ability

DeskIn：Supports up to 100 devices linked to one account. Suitable for individual users and small teams. With the unattended access feature, you can connect to your device anytime, anywhere.
Splashtop: Splashtop only supports 10 devices per account. This may limit flexibility for some users.

DeskIn vs Splashtop: Price

DeskIn: Providing 3 paid plans: Standard, Gaming and Performance with reasonable features and rights. Support monthly subscription.
Splashtop: Only annual subscription is allowed, and the price is high, which is not very friendly to individual users.

Comparison of DeskIn and Splashtop free and paid edition:

Easily get started with DeskIn

Go to DeskIn official website DeskIn Personal | Free Remote Desktop App with 40M+ Users download and install Deskin. Register an account with your email address and log in.

Enter the ID of the controlled device on the main control device, click connect, and use password connection or password-free connection to complete the verification. Then you can access the remote device.

Conclusion

DeskIn remote desktop is superior to Splashtop in terms of mobile device support, comprehensive functionality, user experience friendliness and cost-effectiveness under the WAN. These advantages make DeskIn remote desktop a more excellent and practical remote desktop solution, bringing a more convenient, efficient and secure remote operation experience to both individual users and corporate users.