AnyDesk Not Connecting? 9 Ways to Fix It Quickly + The Easiest Alternative

When searching for reliable remote desktop software, the name AnyViewer probably comes up quite often. With its clear free and commercial-use policy, it has quickly caught the attention of both individual users and businesses. However, before making it your default tool, it’s worth taking a deeper look into the company behind AnyViewer and what the product truly offers — this is the key first step to making a smart decision.

So, what exactly makes this software stand out? Is it really as easy to use as it claims? In this review, we’ll start by introducing the background of the company behind AnyViewer, then explore its main features, walk through how to use it step by step, and provide an honest assessment of its strengths and weaknesses. Finally, we’ll compare it with another excellent tool — DeskIn — to help you find the remote connection solution that best fits your needs.

Further reading:

• The Best Alternative To TeamViewer And AnyDesk —— DeskIn Remote Desktop

• The Best Alternative To Apple Remote Desktop For Mac Users

About the Company Behind AnyViewer

AnyViewer was developed by AOMEI International Network Limited, a technology company focused on remote access and IT support solutions. The company is committed to creating secure, fast, and easy-to-use high-performance remote desktop software to meet the diverse needs of both personal and enterprise users.

AnyViewer is a secure, fast, and user-friendly remote access tool that allows you to easily perform cross-device desktop control, file transfers, and real-time technical support. Thanks to its low latency, high-quality video, and support for unattended access, it’s a practical solution for individuals working from home, as well as IT professionals managing devices and providing remote assistance.

What Makes AnyViewer Stand Out

After understanding the basics of AnyViewer, you might be wondering — what makes it stand out among so many remote desktop tools? Which of its unique features truly meet your remote access needs? Let’s take a closer look at what sets it apart.

Great for Both Personal and Business Users

One of AnyViewer’s biggest strengths is that both personal and business users can use its feature-rich version for free. The free edition includes not only the core remote control features but also additional useful tools like file transfer and unattended access — meaning most remote work needs can be met without paying a cent.

No Time Limit or Commercial Use Restrictions

Unlike many remote desktop programs, AnyViewer’s free version has no time limits and no commercial-use detection restrictions. This means you can use it freely as needed, without worrying about sudden disconnections or being flagged for commercial use — offering maximum flexibility and convenience for all types of users.

High-Quality Remote Connections

AnyViewer uses advanced video encoding technology that compresses data efficiently without sacrificing image quality, ensuring ultra-low latency performance across various network conditions. This makes it capable of delivering smooth and crisp visuals even when streaming HD videos or playing games remotely — perfect for tasks that demand high visual fidelity.

How to Use AnyViewer for Remote Control

After seeing all these features, you’re probably eager to try AnyViewer yourself. Below is a clear, easy-to-follow guide from installation to actual remote connection setup.

Further reading:

• How to Use Microsoft Remote Desktop on Windows 11

• How To Set Up Unattended Remote Access With Chrome Remote Desktop?

Step 1: Download and install AnyViewer on both computers you want to connect. Launch the software, click “Register” on the main screen, and create a new account.

Step 2: Log in to the same account on both devices. Once logged in, AnyViewer automatically binds both devices to your account for easy management.

Step 3: From the “Device” list, select the computer you want to control, click “One-click control,” and you’ll be instantly connected to the remote desktop.

AnyViewer: Advantages and Disadvantages

Although AnyViewer provides convenient free access, many users have reported a recurring problem: connection timeouts. This not only disrupts workflow but also raises concerns about reliability.

Here’s a summary of AnyViewer’s pros, cons, and pricing:

DeskIn vs. AnyViewer: A Head-to-Head Comparison

After extensive testing, we found that DeskIn is a truly outstanding alternative to AnyViewer. It not only solves the key pain points mentioned earlier but also delivers superior performance in multiple critical aspects.

If you’re looking for a stable and efficient remote desktop solution, DeskIn is an excellent choice. It supports ultra-high-definition 4K video with minimal delay — making remote operation feel as smooth as local use. Its strong cross-platform compatibility enables seamless connectivity between Windows, macOS, iOS, and Android, and users consistently praise its stable performance.

📥 Want to try it? DeskIn offers a free version with enterprise-grade encryption — secure and reliable!

DeskIn’s Key Advantages

• Exceptional stability: Over 200 global server nodes, high connection success rate, no session time limits, and significantly fewer disconnections.

• 4K UHD & Low Latency: Up to 4K60FPS resolution with under 40ms latency, ensuring fluid and crisp visuals.

• Excellent compatibility: Works smoothly across Windows, macOS, iOS, and Android. Unlike AnyViewer’s 500KB/s transfer speed, DeskIn supports 12MB/s transfers and effortless Windows–Mac connectivity.

• Rich functionality: Beyond remote access, DeskIn provides extended/mirrored displays, voice chat, annotations, and clipboard sharing.

• Ideal for gamers: Offers ≤40ms latency, supports 4K60FPS/2K144FPS, customizable touch controls, and external gamepad support — enabling smooth cross-platform gaming on phones, tablets, or PCs.

Conclusion

After an in-depth evaluation of multiple remote desktop tools, our top recommendation is clear: for users seeking maximum stability, ultra-low latency, and seamless cross-platform performance, DeskIn proves more comprehensive than AnyViewer.

It not only resolves key issues like connection instability and lag but also provides 4K video quality and advanced collaboration tools, meeting the needs of professionals and businesses alike. DeskIn is without doubt the more reliable choice for modern remote work.

Installing DeskIn takes just two simple steps:

1. Download and install the DeskIn client on all devices you want to connect.

2. Create a DeskIn account and log in on each device.
   📥 Click here to start using DeskIn for free!

FAQ: Common Questions About Remote Desktop Software

Is DeskIn free to use?

Yes. DeskIn offers a free version for personal use with full core functionality — even suitable for commercial use. Paid plans are available for users who need more device management or advanced performance, such as the Standard Edition (optimized for office use), Gaming Edition, and Performance Edition (ideal for design and video editing).

Is AnyViewer safe?

Yes. AnyViewer employs 256-bit ECC encryption and supports two-factor authentication to ensure that only authorized users can access your devices securely.

What are the best alternatives to AnyViewer?

Popular remote desktop tools include TeamViewer, AnyDesk, and Chrome Remote Desktop. However, these often have stricter free-use limitations or less stable connections. In comparison, DeskIn’s free version supports commercial use and offers advanced features such as 4K video, sub-40ms latency, and high-speed file transfers through a globally distributed server network for exceptional stability and speed.

When your friend or family member’s computer suddenly runs into trouble, have you ever felt helpless because you’re too far away to help? Don’t worry — Microsoft’s built-in “Quick Assist” was designed for exactly that. This free remote support tool lets you instantly view or even control another person’s Windows computer using a simple security code, as if you were sitting right in front of it.
In this guide, you’ll get a complete overview of this handy tool — from its core functions to hands-on tutorials.

We’ll also dive deep into how to use Quick Assist effectively, explore the best alternatives for Mac users or those who need more advanced features, and share practical troubleshooting tips for common connection issues. Keep reading to discover a more efficient way to collaborate remotely.

Further reading:

• Top 10 Remote Desktop Software Options For 2025

• 5 Ways to Remote Access Windows from Any Device Easily

What Is Quick Assist: Understanding Its Core Functions

“Quick Assist” is a free, built-in remote support tool for Windows users. There’s no need to pay or install extra software — as long as both parties are on Windows, a simple one-time security code lets you securely share your screen or allow full remote control. Perfectly integrated into the OS, Quick Assist makes tech support quick, easy, and efficient — ideal for resolving temporary PC issues.

Advantages of Quick Assist

Don’t underestimate this small built-in “Windows helper.” Thanks to its four main advantages, it’s a go-to choice for quick, temporary remote support:

• Completely free: No subscription fees or hidden costs.

• No installation needed: It’s already built into Windows and can be launched instantly from the Start menu.

• Extremely easy to use: The simple interface makes it beginner-friendly for both helper and recipient.

• Secure connection: Uses Microsoft account verification and one-time security codes to ensure safe access.

Limitations of Quick Assist

Of course, Quick Assist isn’t perfect. Its design makes cross-platform collaboration difficult — and for Mac users, it simply doesn’t work at all, which is a major drawback in today’s multi-device environment.

Here are its main limitations:

• Limited use cases: It’s meant for basic tech support only. It doesn’t support remote work, gaming, or creative design tasks.

• No macOS support: Mac users can neither generate a code to assist others nor use a code to connect to Windows — a serious inconvenience for cross-platform support.

• No file transfer: You can’t share or exchange files directly during a session — you’ll have to rely on messaging apps or cloud services. If you need fast, two-way file transfer, consider Quick Assist’s top alternative — DeskIn.

• Time-limited pairing codes: Each security code expires after a short time, so beginners may find it frustrating to reconnect.

• No unattended access: Each session requires manual approval from the remote user — meaning you can’t connect to an unattended device.

💡 Tip: If these limitations make Quick Assist unusable for you, skip ahead to our “Best Quick Assist Alternatives” section.

How to Download and Use Quick Assist

Since Quick Assist is a native tool in Windows 10 and Windows 11, you usually don’t need to download it. However, if it’s missing, you can manually install it from the Microsoft Store.

Here’s how to use Quick Assist on Windows:

Step 1: The helper opens “Quick Assist,” clicks “Assist another person,” and signs in with their Microsoft account.

Step 2: The system generates a 6-digit security code — share this code with the person who needs help.

Step 3: The recipient opens “Quick Assist,” enters the code under “Get assistance.”

Step 4: The recipient chooses “Share screen” to allow the helper to view their desktop.

Step 5: The helper can click “Request control” to remotely operate the device after the recipient clicks “Allow.”

Step 6: Either side can click “Stop sharing” anytime to end the session.

The Best Quick Assist Alternative: Seamless Windows–Mac Connectivity

DeskIn is a powerful remote desktop solution and an excellent Quick Assist alternative — especially known for its cross-platform compatibility. Whether you’re using Windows, macOS, Android, or iOS, DeskIn lets you connect and control devices effortlessly and securely.

📥 Want to try it? DeskIn offers a free version with enterprise-grade encryption for safe and reliable use!

Key advantages of DeskIn:

• Strong compatibility: Works seamlessly across Windows and macOS, as well as Android and iOS.

• High-speed file transfer: Supports unlimited file types and sizes, with speeds up to 12MB/s for smooth workflow.

• Flexible connection options: Connect via temporary codes, preset passwords, or unattended access. Supports Wake-on-LAN for remote startup.

• Rich collaboration tools: Includes features like screen extension, screen mirroring, voice chat, annotations, and clipboard sharing.

• Easy to use: Just install DeskIn on both devices, log into the same account, and connect using the target device’s ID and password.

How to Connect Two Computers with DeskIn

Step 1: Download DeskIn from the official website and install it on both computers. Log in with the same DeskIn account.

Step 2: On the Windows client, find your other device in the device list, click it, enter the security password or temporary code, and you’re connected.

📥 Try it now — click to connect instantly with DeskIn!

How to Fix Quick Assist Not Opening

If “Quick Assist won’t open,” freezes, or crashes, don’t panic. Try these troubleshooting steps:

Step 1: Reset Microsoft Store cache.

Press Windows + R, type wsreset.exe, and hit Enter. Wait about 10 seconds for it to reset and reopen Microsoft Store.

Step 2: Check for Windows updates.

Go to Settings > Update & Security > Windows Update and install all pending updates.

Step 3: Install or repair Microsoft Edge WebView2.

Quick Assist depends on this component. Windows 11 users have it built in; Windows 10 users may need to manually install it from Microsoft’s website.

Step 4: Reinstall Quick Assist via PowerShell.

Run PowerShell as Administrator and enter:

Step 5: Run System File Check.

Open Command Prompt (Admin), type sfc /scannow, and press Enter to repair system files.

Step 6: Create a new local user account.
If the issue persists, try creating a new Windows account and launch Quick Assist there.

If none of these work, consider switching to a more stable remote support tool such as DeskIn, as mentioned earlier.

Conclusion

In summary, Quick Assist is a convenient, free solution for quick, same-platform remote support within Windows. However, its lack of macOS support and limited functionality make it less flexible.

If you often need to connect across different systems (like macOS) or require advanced features such as file transfer or unattended access, a more robust tool like DeskIn will give you a smoother, more professional remote collaboration experience.

📥 Try DeskIn for free today and experience powerful, high-speed remote access!

Quick Assist FAQ

What should I do if my Quick Assist security code expires?

Simply generate a new 6-digit code within Quick Assist and share it again. Each code expires after about 10 minutes for security reasons.

Is it safe to uninstall Quick Assist?

Yes. Uninstalling Quick Assist won’t affect your Windows system stability. However, it’s generally not recommended unless required for system or policy reasons.

Can the recipient end the remote session anytime?

Yes. The person receiving help can stop sharing or close Quick Assist anytime, instantly ending the session — full control remains in their hands.

What other software can remotely control a computer?

Popular remote desktop tools include TeamViewer, AnyDesk, and Chrome Remote Desktop. For users who need smoother performance and advanced features like cross-platform file transfer, DeskIn is an excellent “Swiss Army knife” solution for professional use.

What remote desktop tools do people use abroad?

Globally, TeamViewer and AnyDesk are the most recognized. However, for those needing seamless Windows–Mac connectivity, DeskIn offers superior performance — including ultra-fast file transfers and 4K-quality remote sessions, perfect for professionals and creative teams.

AnyDesk is one of the world’s most popular remote desktop tools, known for its high-speed, low-latency cross-device connection experience. However, many users still encounter issues such as AnyDesk not connecting, connection timeout, or DNS address not found, causing interruptions at work, file transfer failures, or delays in remote support.

This article walks you through 9 effective troubleshooting methods, from the simplest to the most advanced, and recommends DeskIn, a more stable and secure alternative to AnyDesk—helping you maintain a smooth remote desktop connection under any circumstances.

If you want to explore more about remote desktop setups, check out these related guides:

• How to Remote Connect to Another PC in 5 Minutes [3 Methods]

• 3 Ways to Remote Into PC from Mac Smoothly [6 Recommended Tools]

  
  

Why Is AnyDesk Not Connecting? Common Causes Explained

When you see messages like “Unable to connect,” “Connection timed out,” or “DNS address not found” while using AnyDesk, it’s usually not caused by a single issue. The table below summarizes the most common situations and their likely causes to help you pinpoint the problem quickly:

Too many problems to check one by one?
Download DeskIn — a more stable remote desktop software supporting multi-platform logins and 200+ global nodes to solve all connection problems at once.

Learn more about remote connection setting here:

• How to Use a Laptop as a Second Monitor for Windows/Mac

• 5 Tools to Extend Mac/Windows Screen-Easy Dual Screen Set Up

9 Easy Methods to Fix AnyDesk Connection Problems

If you keep getting “AnyDesk not connecting” or “connection timeout” messages, don’t worry! Below are 9 simple and effective fixes to help you restore your connection—no technical skills required.

Method 1: Check If Your Network Connection Is Stable

One of the most common causes of AnyDesk connection issues is unstable or high-latency internet. Check your connection to ensure proper communication.

Steps:

1. Press Win + R, type cmd, and hit Enter.

2. Type ping -t 8.8.8.8 and check response times. If they fluctuate heavily or drop packets, your network is unstable.

3. Use Speedtest to test your internet speed. Try restarting your router or switching to a wired connection for better stability.

   

   If the speed is fine but the connection still fails, proceed with the next steps.

Too much hassle?
Try DeskIn — easy to use, highly stable, and powered by 200+ global nodes for seamless remote access.

Method 2: Allow AnyDesk Through Firewall

Windows Firewall or antivirus software may mistakenly block AnyDesk. If your internet is fine but connections still fail, check your firewall settings.

Steps:

1. Press Win + S, search for “Allow an app through Windows Firewall.”

2. Click “Change settings,” locate AnyDesk, and allow both Private and Public networks.

3. If not listed, click “Allow another app” and manually add the AnyDesk executable.

If you use antivirus software (e.g., Kaspersky, Norton), go to Network Settings > Exceptions and whitelist AnyDesk.

Example (Kaspersky):

1. Open Kaspersky → click the gear icon for Settings.

2. Go to Security Settings > Network Settings.

3. Change “Monitor all ports” to “Monitor only selected network ports.”

Method 3: Update or Reinstall AnyDesk

If you encounter frequent disconnections or timeout errors, the app may be outdated or incompatible with the latest server version. Update or reinstall the latest version.

Steps:

1. Open AnyDesk → go to Settings > Access > Updates → enable Auto-update.

2. If updates fail, uninstall the old version and download the latest installer from the official AnyDesk website.

   

Still not working? Try DeskIn — it’s smoother, more reliable, and offers better multi-platform compatibility.

Method 4: Verify the Remote Device ID

The “Remote device not accepting connection” error often happens due to an incorrect ID. Make sure both sides input the same 9-digit code.

Common mistakes include:

• Confusing the number 0 with the letter O

• Typing errors or missing segments

• Using an old or reset device ID
  
  

  

If you often connect to multiple devices, DeskIn automatically saves all device IDs and allows one-click access—no need to retype.

Method 5: Check AnyDesk Server Status

Sometimes, the issue lies on AnyDesk’s side. Check whether the servers are under maintenance or temporarily down:

1. Visit Downdetector to see user reports.

2. Check AnyDesk’s official site for maintenance announcements.

   

Method 6: Fix “DNS Address Not Found”

If you see “DNS address not found,” it’s usually due to expired DNS cache or proxy misconfiguration.

Steps:

1. Press Win + S, type cmd, right-click and select Run as Administrator.

2. Enter these commands one by one:
   ipconfig /release

   ipconfig /renew

   ipconfig /flushdns

3. Restart AnyDesk and test the connection again.

Method 7: Disable VPN or Proxy

VPNs and proxies (especially HiNet proxies) can slow down or block AnyDesk.

Steps:

1. Temporarily disable VPN software (like Surfshark or ExpressVPN).

2. Check Windows proxy settings: Press Win + R → type inetcpl.cpl → switch to the “Connections” tab, and verify whether the proxy is enabled.

3. Switch to DNS settings recommended by your local network provider.

Or just use DeskIn — it automatically optimizes global routing with no VPN issues.

Method 8: Perform a Clean Boot to Avoid Conflicts

Background processes or antivirus programs can interfere with AnyDesk.

Steps:

1. Press Win + R, type msconfig, and hit Enter.

2. Under the General tab, select Selective startup, and uncheck “Load startup items.”

3. Go to Services, check “Hide all Microsoft services,” then click “Disable all.”

4. Restart your PC and test AnyDesk again. If you use antivirus software, temporarily disable it and ensure it’s fully closed in Task Manager.

Method 9: Close Other Remote Desktop Apps

Running multiple remote control tools (e.g., TeamViewer, Chrome Remote Desktop) may cause conflicts. Disable or uninstall other apps to prevent connection failures. ou can also try disabling IPv6 (some ISPs cause issues):

1. Go to Control Panel → Network and Internet → Network Connections.

2. Right-click your active adapter → Properties → uncheck “Internet Protocol Version 6 (TCP/IPv6).”

3. Restart your PC.

A More Stable & Faster Alternative — DeskIn

If you’re tired of AnyDesk connection failures, laggy visuals, or blurry screen sharing, try DeskIn — a reliable, high-performance remote desktop software.

DeskIn features 200+ global nodes, intelligent routing, and 4K60FPS / 2K144FPS streaming with <40ms latency. It’s free, multi-platform, and includes premium features like:

• Remote startup/shutdown

• Voice chat

• Screen extension & projection

• Privacy mode

• Mobile and web access

DeskIn offers multiple advanced features for free, providing a more stable connection experience and complete cross-platform support than AnyDesk — making it the ideal choice for long-term remote control.

3 easy steps:

1. Install DeskIn on both computers (Windows/macOS) and log in with the same account.

   

2. Select a device from your list → click Remote Control.
   
   

   

3. Transfer files, share screens, or make calls during the session.
   
   

   

   
   
   

FAQ — Key Troubleshooting Points

Why does it say “Remote device not accepting connection”?

Usually due to incorrect ID, insufficient permissions, or firewall blocks. Check network settings or switch to DeskIn for instant, hassle-free access.

AnyDesk not working on iPhone?

This may be due to unstable Wi-Fi, outdated app, or system compatibility issues. Restart, update, or use DeskIn for smoother iOS performance.

What other remote desktop apps can I use?

Alternatives include TeamViewer and Chrome Remote Desktop, but DeskIn provides a smoother, higher-quality experience with fewer restrictions.

How to prevent connection issues in the future?

Keep your software updated, ensure stable internet, and configure your firewall properly. Or, simply use DeskIn — it’s stable, secure, and easy to use.

Conclusion: The Fastest, Simplest Way to Fix AnyDesk Connection Issues

This guide covered 9 simple, effective methods to fix AnyDesk connection failures—from checking network status and updating software to disabling VPN and IPv6.

If you prefer a simpler, more reliable solution, DeskIn is the best choice. It’s intuitive, stable, and supports multiple platforms—perfect for remote work, teaching, or collaboration.

👉 Try DeskIn now and enjoy a smoother, safer remote desktop experience.