The Ultimate Quick Assist Guide: Windows’ Free Remote Support Tool

When searching for remote work solutions, many business users have faced headaches over licensing and stability issues — especially around commercial use. AweSun, a remote desktop software that has gained significant attention, is often praised for its smooth performance. Yet, online discussions frequently raise doubts about its legitimacy and security, making “Is AweSun safe?” one of the most common questions from users.

In this article, we’ll take a deep dive into AweSun’s technical performance, evaluate the security concerns surrounding it, and offer hands-on usage guidance and safer alternatives — helping you make an informed, balanced decision.

Further Reading

• 3 Free Remote Desktop Tools Compared — Which One Is Right for You?

• 10 Remote Desktop Apps Compared: Find the One That Fits You Best

AweSun’s Company — Is Security the Main Concern?

For many users, trust in AweSun has wavered due to a lack of transparency from its developers. The main issue lies in the company’s failure to disclose a verified physical business address — a basic legal requirement in many countries. Without this, pursuing accountability in legal disputes becomes difficult.

Adding to the skepticism, online communities like Reddit are filled with repetitive, overly positive AweSun posts that appear to be bot-generated or from fake accounts — damaging the credibility of its reputation.

From a technical standpoint, AweSun does use encryption during transmission and is generally safe for everyday use. However, its parent company Oray’s Chinese background and subsequent restructuring under a Singapore-registered entity called AweRay have raised questions about data handling and jurisdiction.

For highly sensitive use cases, cybersecurity experts often recommend pairing AweSun with a VPN for added protection. Alternatively, users can skip the complexity and choose a more transparent, enterprise-grade solution like DeskIn, which offers full data protection by design.

H2: Why AweSun Remote Stands Out

After addressing its security concerns, it’s only fair to assess AweSun’s actual performance as a remote desktop software. The company emphasizes its focus on ultra-performance — delivering high-frame-rate, lag-free remote control. But how realistic are these claims? Let’s take a closer look.

7ms “Zero-Latency” Response

AweSun claims to achieve an impressive 7ms response time using its proprietary technology, providing users with a virtually zero-lag experience. This ultra-low latency significantly improves responsiveness during remote sessions, making it suitable for precision-based design, data entry, or document work — all with near-local feedback speed.

8K Image Quality Support

AweSun also highlights its support for 8K-quality remote streaming, delivering incredibly sharp visuals. Through lossless color restoration, every visual detail and shade is reproduced with high accuracy — ideal for graphic designers and video editors who demand color precision and image clarity, even over a remote connection.

Enterprise-Grade Remote Services

AweSun provides a comprehensive remote service framework for enterprise clients, covering IT maintenance, remote work collaboration, and live tech support. It also offers APIs and SDKs for system integration, allowing organizations to automate and customize workflows — making it suitable for businesses of various sizes and technical needs.

AweSun Tutorial

Once you understand AweSun’s key features, getting started is fairly simple. Here’s a quick step-by-step guide from installation to your first connection.

Steps:

1. Visit the official AweSun website or app store, download, and install the software.

2. Launch the program — you can use the portable “green” version or install the full version — then register for an account.

3. On the main screen, enter your partner’s device ID to initiate a remote control session.

AweSun — Strengths and Weaknesses

Although AweSun shines in technical specs, users have reported several operational issues. The most common ones include frozen screens, no sound during sessions, or connections stuck on “connecting” indefinitely. Below is a summary of its pros, cons, and limitations.

Best Remote Desktop Alternative — DeskIn

Given AweSun’s occasional connection lag, long waiting times, and user concerns about privacy and transparency, DeskIn stands out as a far more stable and secure alternative.

If you’re looking for a high-performance, safety-focused, and cost-effective remote access solution, DeskIn is a great choice. Every new device login is verified via email, and data transmission is protected by AES-256 encryption. It also supports privacy screen mode, black/white device lists, and advanced session protection.

With 200+ global relay nodes, DeskIn ensures high connection success rates, stable quality, and zero session time limits.

📥 Want to try it out? DeskIn offers a free version with enterprise-grade security — safe, fast, and reliable!

Take a quick look at DeskIn’s advantages:

• High connection stability and quality: With over 200 global nodes, DeskIn ensures a high connection success rate, no time limits, and zero disconnections.

• Software security: Both registration and new device logins require email verification.

• Strong compatibility: Supports seamless connections and remote access across Windows, iOS, macOS, and Android platforms.

• Remote connection security: Uses AES-256 encryption, allows setting up whitelists and blacklists, secure passwords, and supports enabling privacy screen mode or locking the remote screen to block suspicious device IDs and prevent risks.

• Flexible connection options: Supports connecting via temporary codes without needing a password; you can also use a preset secure password to access remote devices anytime. Supports Wake-on-LAN (WOL).

• Rich functionality: Beyond remote access, DeskIn offers various collaboration and screen management tools, such as extended screen, mirrored screen, voice calls, annotations, shared clipboard, and digital drawing tablet support.

Setup takes only two steps:

1. Download and install DeskIn on all target devices.

2. Register and sign in using the same account.

📥 Click here to try DeskIn for free!

Common Questions About AweSun

How do I fix AweSun’s frozen screen issue?

If your AweSun remote session freezes, check the network connection on both ends and restart the software. For more stable performance, consider switching to DeskIn, which has higher success rates and smoother operation.

How do I fix AweSun’s no-sound issue?

Ensure the audio transmission feature is enabled and that your device’s speaker settings are correct. If the issue persists, DeskIn provides excellent audio synchronization and stable playback.

What is AweSun’s “Green Version”?

The “Green Version” is AweSun’s portable, installation-free executable. Simply right-click and run it as administrator — perfect for temporary or on-the-go use cases.

Conclusion

All in all, AweSun demonstrates impressive technical potential — its claimed 7ms latency and 8K-quality streaming make it an attractive option for performance-focused users seeking a free remote access tool. However, concerns around security transparency and connection reliability cannot be ignored.

If data safety and connection stability are your top priorities, DeskIn clearly delivers stronger, more consistent performance and tighter security protections — making it the more trustworthy long-term choice.

📥 Try DeskIn Free Today!

Ultimately, the right solution depends on your priorities for performance, security, and budget — but between the two, DeskIn stands out as the more well-rounded and dependable remote access software.

When searching for reliable remote desktop software, the name AnyViewer probably comes up quite often. With its clear free and commercial-use policy, it has quickly caught the attention of both individual users and businesses. However, before making it your default tool, it’s worth taking a deeper look into the company behind AnyViewer and what the product truly offers — this is the key first step to making a smart decision.

So, what exactly makes this software stand out? Is it really as easy to use as it claims? In this review, we’ll start by introducing the background of the company behind AnyViewer, then explore its main features, walk through how to use it step by step, and provide an honest assessment of its strengths and weaknesses. Finally, we’ll compare it with another excellent tool — DeskIn — to help you find the remote connection solution that best fits your needs.

Further reading:

• The Best Alternative To TeamViewer And AnyDesk —— DeskIn Remote Desktop

• The Best Alternative To Apple Remote Desktop For Mac Users

About the Company Behind AnyViewer

AnyViewer was developed by AOMEI International Network Limited, a technology company focused on remote access and IT support solutions. The company is committed to creating secure, fast, and easy-to-use high-performance remote desktop software to meet the diverse needs of both personal and enterprise users.

AnyViewer is a secure, fast, and user-friendly remote access tool that allows you to easily perform cross-device desktop control, file transfers, and real-time technical support. Thanks to its low latency, high-quality video, and support for unattended access, it’s a practical solution for individuals working from home, as well as IT professionals managing devices and providing remote assistance.

What Makes AnyViewer Stand Out

After understanding the basics of AnyViewer, you might be wondering — what makes it stand out among so many remote desktop tools? Which of its unique features truly meet your remote access needs? Let’s take a closer look at what sets it apart.

Great for Both Personal and Business Users

One of AnyViewer’s biggest strengths is that both personal and business users can use its feature-rich version for free. The free edition includes not only the core remote control features but also additional useful tools like file transfer and unattended access — meaning most remote work needs can be met without paying a cent.

No Time Limit or Commercial Use Restrictions

Unlike many remote desktop programs, AnyViewer’s free version has no time limits and no commercial-use detection restrictions. This means you can use it freely as needed, without worrying about sudden disconnections or being flagged for commercial use — offering maximum flexibility and convenience for all types of users.

High-Quality Remote Connections

AnyViewer uses advanced video encoding technology that compresses data efficiently without sacrificing image quality, ensuring ultra-low latency performance across various network conditions. This makes it capable of delivering smooth and crisp visuals even when streaming HD videos or playing games remotely — perfect for tasks that demand high visual fidelity.

How to Use AnyViewer for Remote Control

After seeing all these features, you’re probably eager to try AnyViewer yourself. Below is a clear, easy-to-follow guide from installation to actual remote connection setup.

Further reading:

• How to Use Microsoft Remote Desktop on Windows 11

• How To Set Up Unattended Remote Access With Chrome Remote Desktop?

Step 1: Download and install AnyViewer on both computers you want to connect. Launch the software, click “Register” on the main screen, and create a new account.

Step 2: Log in to the same account on both devices. Once logged in, AnyViewer automatically binds both devices to your account for easy management.

Step 3: From the “Device” list, select the computer you want to control, click “One-click control,” and you’ll be instantly connected to the remote desktop.

AnyViewer: Advantages and Disadvantages

Although AnyViewer provides convenient free access, many users have reported a recurring problem: connection timeouts. This not only disrupts workflow but also raises concerns about reliability.

Here’s a summary of AnyViewer’s pros, cons, and pricing:

DeskIn vs. AnyViewer: A Head-to-Head Comparison

After extensive testing, we found that DeskIn is a truly outstanding alternative to AnyViewer. It not only solves the key pain points mentioned earlier but also delivers superior performance in multiple critical aspects.

If you’re looking for a stable and efficient remote desktop solution, DeskIn is an excellent choice. It supports ultra-high-definition 4K video with minimal delay — making remote operation feel as smooth as local use. Its strong cross-platform compatibility enables seamless connectivity between Windows, macOS, iOS, and Android, and users consistently praise its stable performance.

📥 Want to try it? DeskIn offers a free version with enterprise-grade encryption — secure and reliable!

DeskIn’s Key Advantages

• Exceptional stability: Over 200 global server nodes, high connection success rate, no session time limits, and significantly fewer disconnections.

• 4K UHD & Low Latency: Up to 4K60FPS resolution with under 40ms latency, ensuring fluid and crisp visuals.

• Excellent compatibility: Works smoothly across Windows, macOS, iOS, and Android. Unlike AnyViewer’s 500KB/s transfer speed, DeskIn supports 12MB/s transfers and effortless Windows–Mac connectivity.

• Rich functionality: Beyond remote access, DeskIn provides extended/mirrored displays, voice chat, annotations, and clipboard sharing.

• Ideal for gamers: Offers ≤40ms latency, supports 4K60FPS/2K144FPS, customizable touch controls, and external gamepad support — enabling smooth cross-platform gaming on phones, tablets, or PCs.

Conclusion

After an in-depth evaluation of multiple remote desktop tools, our top recommendation is clear: for users seeking maximum stability, ultra-low latency, and seamless cross-platform performance, DeskIn proves more comprehensive than AnyViewer.

It not only resolves key issues like connection instability and lag but also provides 4K video quality and advanced collaboration tools, meeting the needs of professionals and businesses alike. DeskIn is without doubt the more reliable choice for modern remote work.

Installing DeskIn takes just two simple steps:

1. Download and install the DeskIn client on all devices you want to connect.

2. Create a DeskIn account and log in on each device.
   📥 Click here to start using DeskIn for free!

FAQ: Common Questions About Remote Desktop Software

Is DeskIn free to use?

Yes. DeskIn offers a free version for personal use with full core functionality — even suitable for commercial use. Paid plans are available for users who need more device management or advanced performance, such as the Standard Edition (optimized for office use), Gaming Edition, and Performance Edition (ideal for design and video editing).

Is AnyViewer safe?

Yes. AnyViewer employs 256-bit ECC encryption and supports two-factor authentication to ensure that only authorized users can access your devices securely.

What are the best alternatives to AnyViewer?

Popular remote desktop tools include TeamViewer, AnyDesk, and Chrome Remote Desktop. However, these often have stricter free-use limitations or less stable connections. In comparison, DeskIn’s free version supports commercial use and offers advanced features such as 4K video, sub-40ms latency, and high-speed file transfers through a globally distributed server network for exceptional stability and speed.

When your friend or family member’s computer suddenly runs into trouble, have you ever felt helpless because you’re too far away to help? Don’t worry — Microsoft’s built-in “Quick Assist” was designed for exactly that. This free remote support tool lets you instantly view or even control another person’s Windows computer using a simple security code, as if you were sitting right in front of it.
In this guide, you’ll get a complete overview of this handy tool — from its core functions to hands-on tutorials.

We’ll also dive deep into how to use Quick Assist effectively, explore the best alternatives for Mac users or those who need more advanced features, and share practical troubleshooting tips for common connection issues. Keep reading to discover a more efficient way to collaborate remotely.

Further reading:

• Top 10 Remote Desktop Software Options For 2025

• 5 Ways to Remote Access Windows from Any Device Easily

What Is Quick Assist: Understanding Its Core Functions

“Quick Assist” is a free, built-in remote support tool for Windows users. There’s no need to pay or install extra software — as long as both parties are on Windows, a simple one-time security code lets you securely share your screen or allow full remote control. Perfectly integrated into the OS, Quick Assist makes tech support quick, easy, and efficient — ideal for resolving temporary PC issues.

Advantages of Quick Assist

Don’t underestimate this small built-in “Windows helper.” Thanks to its four main advantages, it’s a go-to choice for quick, temporary remote support:

• Completely free: No subscription fees or hidden costs.

• No installation needed: It’s already built into Windows and can be launched instantly from the Start menu.

• Extremely easy to use: The simple interface makes it beginner-friendly for both helper and recipient.

• Secure connection: Uses Microsoft account verification and one-time security codes to ensure safe access.

Limitations of Quick Assist

Of course, Quick Assist isn’t perfect. Its design makes cross-platform collaboration difficult — and for Mac users, it simply doesn’t work at all, which is a major drawback in today’s multi-device environment.

Here are its main limitations:

• Limited use cases: It’s meant for basic tech support only. It doesn’t support remote work, gaming, or creative design tasks.

• No macOS support: Mac users can neither generate a code to assist others nor use a code to connect to Windows — a serious inconvenience for cross-platform support.

• No file transfer: You can’t share or exchange files directly during a session — you’ll have to rely on messaging apps or cloud services. If you need fast, two-way file transfer, consider Quick Assist’s top alternative — DeskIn.

• Time-limited pairing codes: Each security code expires after a short time, so beginners may find it frustrating to reconnect.

• No unattended access: Each session requires manual approval from the remote user — meaning you can’t connect to an unattended device.

💡 Tip: If these limitations make Quick Assist unusable for you, skip ahead to our “Best Quick Assist Alternatives” section.

How to Download and Use Quick Assist

Since Quick Assist is a native tool in Windows 10 and Windows 11, you usually don’t need to download it. However, if it’s missing, you can manually install it from the Microsoft Store.

Here’s how to use Quick Assist on Windows:

Step 1: The helper opens “Quick Assist,” clicks “Assist another person,” and signs in with their Microsoft account.

Step 2: The system generates a 6-digit security code — share this code with the person who needs help.

Step 3: The recipient opens “Quick Assist,” enters the code under “Get assistance.”

Step 4: The recipient chooses “Share screen” to allow the helper to view their desktop.

Step 5: The helper can click “Request control” to remotely operate the device after the recipient clicks “Allow.”

Step 6: Either side can click “Stop sharing” anytime to end the session.

The Best Quick Assist Alternative: Seamless Windows–Mac Connectivity

DeskIn is a powerful remote desktop solution and an excellent Quick Assist alternative — especially known for its cross-platform compatibility. Whether you’re using Windows, macOS, Android, or iOS, DeskIn lets you connect and control devices effortlessly and securely.

📥 Want to try it? DeskIn offers a free version with enterprise-grade encryption for safe and reliable use!

Key advantages of DeskIn:

• Strong compatibility: Works seamlessly across Windows and macOS, as well as Android and iOS.

• High-speed file transfer: Supports unlimited file types and sizes, with speeds up to 12MB/s for smooth workflow.

• Flexible connection options: Connect via temporary codes, preset passwords, or unattended access. Supports Wake-on-LAN for remote startup.

• Rich collaboration tools: Includes features like screen extension, screen mirroring, voice chat, annotations, and clipboard sharing.

• Easy to use: Just install DeskIn on both devices, log into the same account, and connect using the target device’s ID and password.

How to Connect Two Computers with DeskIn

Step 1: Download DeskIn from the official website and install it on both computers. Log in with the same DeskIn account.

Step 2: On the Windows client, find your other device in the device list, click it, enter the security password or temporary code, and you’re connected.

📥 Try it now — click to connect instantly with DeskIn!

How to Fix Quick Assist Not Opening

If “Quick Assist won’t open,” freezes, or crashes, don’t panic. Try these troubleshooting steps:

Step 1: Reset Microsoft Store cache.

Press Windows + R, type wsreset.exe, and hit Enter. Wait about 10 seconds for it to reset and reopen Microsoft Store.

Step 2: Check for Windows updates.

Go to Settings > Update & Security > Windows Update and install all pending updates.

Step 3: Install or repair Microsoft Edge WebView2.

Quick Assist depends on this component. Windows 11 users have it built in; Windows 10 users may need to manually install it from Microsoft’s website.

Step 4: Reinstall Quick Assist via PowerShell.

Run PowerShell as Administrator and enter:

Step 5: Run System File Check.

Open Command Prompt (Admin), type sfc /scannow, and press Enter to repair system files.

Step 6: Create a new local user account.
If the issue persists, try creating a new Windows account and launch Quick Assist there.

If none of these work, consider switching to a more stable remote support tool such as DeskIn, as mentioned earlier.

Conclusion

In summary, Quick Assist is a convenient, free solution for quick, same-platform remote support within Windows. However, its lack of macOS support and limited functionality make it less flexible.

If you often need to connect across different systems (like macOS) or require advanced features such as file transfer or unattended access, a more robust tool like DeskIn will give you a smoother, more professional remote collaboration experience.

📥 Try DeskIn for free today and experience powerful, high-speed remote access!

Quick Assist FAQ

What should I do if my Quick Assist security code expires?

Simply generate a new 6-digit code within Quick Assist and share it again. Each code expires after about 10 minutes for security reasons.

Is it safe to uninstall Quick Assist?

Yes. Uninstalling Quick Assist won’t affect your Windows system stability. However, it’s generally not recommended unless required for system or policy reasons.

Can the recipient end the remote session anytime?

Yes. The person receiving help can stop sharing or close Quick Assist anytime, instantly ending the session — full control remains in their hands.

What other software can remotely control a computer?

Popular remote desktop tools include TeamViewer, AnyDesk, and Chrome Remote Desktop. For users who need smoother performance and advanced features like cross-platform file transfer, DeskIn is an excellent “Swiss Army knife” solution for professional use.

What remote desktop tools do people use abroad?

Globally, TeamViewer and AnyDesk are the most recognized. However, for those needing seamless Windows–Mac connectivity, DeskIn offers superior performance — including ultra-fast file transfers and 4K-quality remote sessions, perfect for professionals and creative teams.