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Using remote desktop software has become essential for many professionals and gamers today. With a variety of remote access tools on the market, it can be overwhelming to choose the best one. The best remote desktop software offers different features, security levels, and performance quality. To help you select the most suitable option, consider your main use cases: Are you looking for remote desktop software for work, gaming, or mobile control?

In this article, we’ll review 10 popular remote desktop apps that are highly rated for performance, security, and ease of use. Whether you're a remote worker, a gamer, or someone who needs to access your PC from anywhere, there’s a solution for you!

What is the Best Use of Remote Desktop Software?

Remote desktop software is not just about accessing another computer—it offers a wide range of possibilities for personal and professional use. Here are some of them:

  • Remote File Access: Whether you're at a client site, traveling, or working from home, remote access software allows you to access files on your office or home computer.

  • Tech Support for Family Members: Many people use remote desktop apps to assist elderly family members with online safety or phone settings, remotely fixing issues without needing to be physically present.

  • Remote Gaming: Many remote desktop tools now allow you to play high-end PC games remotely. Whether it's Steam games or FPS titles, you can enjoy a low-latency remote gaming experience.

  • Using Old Devices for Home Surveillance: Some remote access software even lets you access the remote camera, allowing you to use old devices as remote surveillance cameras, perfect for monitoring pets or kids while away. If your boyfriend is not a good photographer, this feature would save you.

  • Improved Productivity: Remote desktop software for work often includes features like screen mirroring or screen extension, allowing you to increase productivity and save the money buying a dual screen.


Top 10 Remote Desktop Software for 2024

DeskIn (Highly recommended)

  • Advantages: Fast file transfer, stable connection, low latency, rich functionalities, supports Android control, powerful free version.

  • Best for: Remote work, Remote collaboration, Remote gaming, Remote support, Device management, Efficiency improvement.

DeskIn is a remote software designed for individual users. Although it is a new product, its connection quality has been widely praised by users. The software interface is simple, the free version is commercially available, and supports 3 devices. In addition to basic connection functions, it also has a wealth of assistance functions, game support functions and screen management functions to meet users' needs in multiple scenarios. Paid plans are also very affordable and can be billed monthly.


TeamViewer

  • Advantages: Stable connection, rich functionalities, large user base, supports Android control

  • Best for: Remote work, Remote collaboration, Remote support, Device management.

Anyone who has been exposed to remote desktop software should be familiar with TeamViewer. It is one of the earliest remote software and performs well in all aspects. It is suitable for remote work and remote support, but not remote gaming. Teamviewer is mainly targeted at team and enterprise users, providing complete management functions and strong security. However, its paid version is also relatively expensive, which may be more stressful for individual users.


AnyDesk

  • Advantages: No installation required, fast file transfer, low latency, large user base.

  • Best for: Remote work, Remote collaboration, Remote support, Device management.

AnyDesk also has a large user base. It can be used without installation and registration, which is convenient but may also have certain security risks. Its functions are relatively simple, and mostly aimed at remote office scenarios. AnyDesk is a good choice for those who need an easy-to-use solution for remote desktop control without complex installations.


AweSun

  • Advantages: Great for remote gaming and mobile access.

  • Best for: Remote gaming, Remote work, Device management.

AweSun was launched during the Covid pandemic and quickly accumulated a certain user base. Currently, it mainly focuses on remote gaming. AweSun has a user-friendly mobile interface, allowing smooth operation and good gaming experience. However, it has relatively few collaboration functions and is not recommended for remote work and collaboration users. Its paid plan is also different from other remote software, which is charged by devices.


Chrome Remote Desktop

  • Advantages: Completely free, large user base, easy to use.

  • Best for: Casual users, Remote work.

You should be familiar with Chrome remote desktop. Its biggest feature is that it is completely free. Its interface is very simple and even beginners can get started quickly. This remote tool is more suitable for use on the desktop, and you can also initiate a connection on the web page. However, the mobile version is not that friendly for users. In addition, if you want long-time connection or remote gaming, this software may not be suitable.


Splashtop

  • Advantages: Stable connection, rich functionalities, low latency.

  • Best for: Remote work, Remote gaming, Remote collaboration, Device management.

Splashtop was developed by an American company and is also a remote tool mainly targeted at corporate users. Except that it cannot control Android devices, its other functions are complete. The only problem is that the price is relatively high, so it is not recommended for individual users. Its servers are mainly located in the United States and Germany. When the network environment is not very good, the connection may be unstable.


Parsec

  • Advantages: High image quality, low latency, gaming room.

  • Best for: Remote gaming.

If all you want is remote gaming, you can choose Parsec without any consideration. Its free version has no ads, a simple interface, and you can play with friends in a game room. It supports up to 4K60FPS and up to 240FPS in low-definition quality, which is basically the highest among all current remote software. But there are basically no other functions, not even the most basic one — file transfer, so if you need remote work or remote cooperation, this software doesn’t fit you.


Spacedesk

  • Advantages: Multi-screen support, free for personal use, support wire connection.

  • Best for: Productivity, multi-screen setups, Remote support.

Spacedesk is also a German software, which mainly focuses on screen management. Personal use is free, and commercial use requires a paid license. It supports extending multiple screens, mirror screens, and access to remote external devices such as screens, drawing tablets, speakers, etc. through USB, LAN, and Wi-Fi. If you are a multi-screen user, you can consider this software.


GlideX

  • Advantages: Fast and stable connection, free for Asus users.

  • Best for: Remote work, Device management, Productivity increase.

GlideX is ASUS's built-in remote software and can also be used on other systems and devices. Similar to spacedesk and DeskIn, it also has rich screen management functions. ASUS users can get one-year "Professional Edition" usage rights. However, its image quality only supports up to 2k, and the free version has more restrictions. GlideX is perfect for Asus users who need reliable screen management tools and want to optimize their desktop space.


Ultraviewer

  • Advantages: Simple, cost-effective.

  • Best for: Casual use, Remote work.

Ultraviewer is mostly used in Vietnam and India, and it only supports use on Windows. Although its functions and performance are not outstanding compared to other software, its main advantages are simple interface and cheap price. Ultraviewer is ideal for users who need a basic, no-frills remote access tool at an affordable price. Pls note that its free version has ads.


How to Use DeskIn for Remote Access

To get started with DeskIn, follow these simple steps to access your device remotely:

Step 1: Install DeskIn on both the controlling and controlled devices, register for a free account, and log in.



Step 2: Enter the device ID of the controlled device and select your preferred connection method (password or no password).



Within seconds, you’ll have full control over the remote device as if it were right in front of you.


Conclusion

Finding the best remote desktop software depends on your needs. Whether you’re working remotely, playing games, or managing devices, there’s an ideal tool for you. DeskIn is highly recommended for its stable connection, rich functionalities and cost-effective price, you can also explore other options like TeamViewer, AnyDesk, and Parsec to find the perfect fit for your specific requirements.

Using remote desktop software has become essential for many professionals and gamers today. With a variety of remote access tools on the market, it can be overwhelming to choose the best one. The best remote desktop software offers different features, security levels, and performance quality. To help you select the most suitable option, consider your main use cases: Are you looking for remote desktop software for work, gaming, or mobile control?

In this article, we’ll review 10 popular remote desktop apps that are highly rated for performance, security, and ease of use. Whether you're a remote worker, a gamer, or someone who needs to access your PC from anywhere, there’s a solution for you!

What is the Best Use of Remote Desktop Software?

Remote desktop software is not just about accessing another computer—it offers a wide range of possibilities for personal and professional use. Here are some of them:

  • Remote File Access: Whether you're at a client site, traveling, or working from home, remote access software allows you to access files on your office or home computer.

  • Tech Support for Family Members: Many people use remote desktop apps to assist elderly family members with online safety or phone settings, remotely fixing issues without needing to be physically present.

  • Remote Gaming: Many remote desktop tools now allow you to play high-end PC games remotely. Whether it's Steam games or FPS titles, you can enjoy a low-latency remote gaming experience.

  • Using Old Devices for Home Surveillance: Some remote access software even lets you access the remote camera, allowing you to use old devices as remote surveillance cameras, perfect for monitoring pets or kids while away. If your boyfriend is not a good photographer, this feature would save you.

  • Improved Productivity: Remote desktop software for work often includes features like screen mirroring or screen extension, allowing you to increase productivity and save the money buying a dual screen.


Top 10 Remote Desktop Software for 2024

DeskIn (Highly recommended)

  • Advantages: Fast file transfer, stable connection, low latency, rich functionalities, supports Android control, powerful free version.

  • Best for: Remote work, Remote collaboration, Remote gaming, Remote support, Device management, Efficiency improvement.

DeskIn is a remote software designed for individual users. Although it is a new product, its connection quality has been widely praised by users. The software interface is simple, the free version is commercially available, and supports 3 devices. In addition to basic connection functions, it also has a wealth of assistance functions, game support functions and screen management functions to meet users' needs in multiple scenarios. Paid plans are also very affordable and can be billed monthly.


TeamViewer

  • Advantages: Stable connection, rich functionalities, large user base, supports Android control

  • Best for: Remote work, Remote collaboration, Remote support, Device management.

Anyone who has been exposed to remote desktop software should be familiar with TeamViewer. It is one of the earliest remote software and performs well in all aspects. It is suitable for remote work and remote support, but not remote gaming. Teamviewer is mainly targeted at team and enterprise users, providing complete management functions and strong security. However, its paid version is also relatively expensive, which may be more stressful for individual users.


AnyDesk

  • Advantages: No installation required, fast file transfer, low latency, large user base.

  • Best for: Remote work, Remote collaboration, Remote support, Device management.

AnyDesk also has a large user base. It can be used without installation and registration, which is convenient but may also have certain security risks. Its functions are relatively simple, and mostly aimed at remote office scenarios. AnyDesk is a good choice for those who need an easy-to-use solution for remote desktop control without complex installations.


AweSun

  • Advantages: Great for remote gaming and mobile access.

  • Best for: Remote gaming, Remote work, Device management.

AweSun was launched during the Covid pandemic and quickly accumulated a certain user base. Currently, it mainly focuses on remote gaming. AweSun has a user-friendly mobile interface, allowing smooth operation and good gaming experience. However, it has relatively few collaboration functions and is not recommended for remote work and collaboration users. Its paid plan is also different from other remote software, which is charged by devices.


Chrome Remote Desktop

  • Advantages: Completely free, large user base, easy to use.

  • Best for: Casual users, Remote work.

You should be familiar with Chrome remote desktop. Its biggest feature is that it is completely free. Its interface is very simple and even beginners can get started quickly. This remote tool is more suitable for use on the desktop, and you can also initiate a connection on the web page. However, the mobile version is not that friendly for users. In addition, if you want long-time connection or remote gaming, this software may not be suitable.


Splashtop

  • Advantages: Stable connection, rich functionalities, low latency.

  • Best for: Remote work, Remote gaming, Remote collaboration, Device management.

Splashtop was developed by an American company and is also a remote tool mainly targeted at corporate users. Except that it cannot control Android devices, its other functions are complete. The only problem is that the price is relatively high, so it is not recommended for individual users. Its servers are mainly located in the United States and Germany. When the network environment is not very good, the connection may be unstable.


Parsec

  • Advantages: High image quality, low latency, gaming room.

  • Best for: Remote gaming.

If all you want is remote gaming, you can choose Parsec without any consideration. Its free version has no ads, a simple interface, and you can play with friends in a game room. It supports up to 4K60FPS and up to 240FPS in low-definition quality, which is basically the highest among all current remote software. But there are basically no other functions, not even the most basic one — file transfer, so if you need remote work or remote cooperation, this software doesn’t fit you.


Spacedesk

  • Advantages: Multi-screen support, free for personal use, support wire connection.

  • Best for: Productivity, multi-screen setups, Remote support.

Spacedesk is also a German software, which mainly focuses on screen management. Personal use is free, and commercial use requires a paid license. It supports extending multiple screens, mirror screens, and access to remote external devices such as screens, drawing tablets, speakers, etc. through USB, LAN, and Wi-Fi. If you are a multi-screen user, you can consider this software.


GlideX

  • Advantages: Fast and stable connection, free for Asus users.

  • Best for: Remote work, Device management, Productivity increase.

GlideX is ASUS's built-in remote software and can also be used on other systems and devices. Similar to spacedesk and DeskIn, it also has rich screen management functions. ASUS users can get one-year "Professional Edition" usage rights. However, its image quality only supports up to 2k, and the free version has more restrictions. GlideX is perfect for Asus users who need reliable screen management tools and want to optimize their desktop space.


Ultraviewer

  • Advantages: Simple, cost-effective.

  • Best for: Casual use, Remote work.

Ultraviewer is mostly used in Vietnam and India, and it only supports use on Windows. Although its functions and performance are not outstanding compared to other software, its main advantages are simple interface and cheap price. Ultraviewer is ideal for users who need a basic, no-frills remote access tool at an affordable price. Pls note that its free version has ads.


How to Use DeskIn for Remote Access

To get started with DeskIn, follow these simple steps to access your device remotely:

Step 1: Install DeskIn on both the controlling and controlled devices, register for a free account, and log in.



Step 2: Enter the device ID of the controlled device and select your preferred connection method (password or no password).



Within seconds, you’ll have full control over the remote device as if it were right in front of you.


Conclusion

Finding the best remote desktop software depends on your needs. Whether you’re working remotely, playing games, or managing devices, there’s an ideal tool for you. DeskIn is highly recommended for its stable connection, rich functionalities and cost-effective price, you can also explore other options like TeamViewer, AnyDesk, and Parsec to find the perfect fit for your specific requirements.

What’s next?
Remote IT Support

TECHNOLOGY

What is Remote IT Support? Definition, Scope, and Tools

Ever had your Wi-Fi crash during a Zoom call, or watched your screen freeze five minutes before a deadline? That’s where remote IT support saves the day. It’s like having your own tech rescue team—without them needing to be in the same room, city, or even country.

So, what is remote IT support exactly?

It’s the go-to solution for IT teams to manage, fix, and support devices from anywhere. With tools like DeskIn, you don’t need to wait for help—you get instant support over the internet. Whether you’re a developer, designer, or just someone trying to finish a task, this article will walk you through:

  • What remote IT support means

  • How it works

  • Tools that make it possible

Let’s break it down.

What is Remote IT Support?

IT engineer accessing a remote desktop with a side-by-side device view

Remote IT support is the process of providing technical help and troubleshooting services over the internet, without needing to be physically present. It’s used by IT professionals to fix problems, install software, update systems, and manage devices across the globe.

This approach is perfect for hybrid and remote work models. A report from Statista shows that 28% of employees now work remotely full-time, while 39% are hybrid. That’s a lot of devices that need care—remotely.

Key Use Cases:

  1. Fixing software bugs or system errors

  2. Installing or updating programs

  3. Diagnosing hardware issues remotely

  4. Guiding users through problems via chat or screen share

  5. Accessing files or systems when you’re not on-site

Case Study: A UI designer at a startup in Jakarta faced a critical Figma sync issue during a client demo. With remote IT support using DeskIn, the IT engineer accessed her MacBook, cleared cache issues, and restored the sync—all within 10 minutes. Zero downtime, full relief.

🔗 Check this out: How to Access Files on Your Computer remotely

How Does Remote IT Support Work?

Remote IT support session with chat and whiteboard tools


Remote IT support works by using secure software that allows an IT technician to access a device or system from another location. It’s fast, secure, and doesn’t interrupt the user's workflow too much.

Here’s how it usually goes:

  1. User sends a request: They report a problem or issue.

  2. IT receives and connects: Using tools like DeskIn, the IT team initiates a remote session.

  3. Control is shared: IT can now access the desktop, run diagnostics, or chat directly.

  4. Fixes are applied: From restarting apps to editing config files—it all happens remotely.

Why It’s Effective:

  • No waiting for someone to show up

  • Works across devices—Windows, Mac, Linux, even mobile

  • Saves time, reduces downtime

According to Gartner, companies that adopted remote IT support reduced resolution time by 25% and increased employee satisfaction by 35%.

🔗 Check this out: Top Remote IT Support Software

Must-Have Tools for Remote IT Support Teams

The magic of remote IT support comes from the tools behind it. Good software makes the process smooth and secure. DeskIn is one example, built specifically for cross-platform use with features IT teams love.

Key Features of Remote IT Tools:

  • Remote Desktop Access: Control devices from anywhere.

  • Text Chat + Whiteboard: Explain fixes without jumping on calls.

  • Remote Terminal & Task Manager: Dive deep into system processes and commands.

  • Device Manager: Monitor, restart, or shut down systems.

  • Multi-device Compatibility: Windows, Mac, Linux, and mobile.

  • Remote Camera: Get a real-time view through device cameras—ideal for physical diagnostics.

Recommended Tools:

DeskIn multi-device feature chart for IT professionals

✅ DeskIn – Best for Cross-Platform Teams

DeskIn offers a feature-rich, cost-effective solution for individuals, small teams, and creative professionals working across multiple platforms.

  • All plans support at least 3 devices by default.

  • Core features include: Drag & Drop File Transfer, Remote Reboot, Network Monitoring, and Remote Camera Access.

  • Excellent 4K image quality with low latency, supporting up to 4K at 60fps with low LAN latency.

  • Works seamlessly on Android and iOS devices, including root-free Android, tablets, and pen displays.

  • Tailored for gamers and designers with unique features like:

    • Auto 3D View

    • Pen Tablet Re-direction

    • 4:4:4 Color Support

DeskIn also provides a user-friendly interface where all essential remote control tools are built-in—no additional apps required. Download Here

🚀 TeamViewer – Popular and Versatile

TeamViewer is a widely known and trusted solution for general remote access and business support needs.

  • Best suited for enterprise or large-scale users, but the license is significantly more expensive for individuals.

  • Requires user manuals to navigate the full range of features effectively.

  • Mobile support is available, but comes at an additional cost and requires installing a separate app.

  • Not optimized for high-performance tasks like fast-paced gaming or design work with strict latency demands.

Despite the higher cost, TeamViewer remains a solid choice for secure and reliable remote work in corporate settings.

AnyDesk – Lightweight and Fast

AnyDesk is a quick and efficient remote desktop tool designed for users who need lightweight connectivity.

  • 50% more expensive than DeskIn for the same number of supported devices.

  • Includes a basic feature set tailored to remote work and tech support.

  • Operates at a lower bitrate, which may suit slower or unstable network environments.

  • Focused more on simplicity—not ideal for creative work such as gaming or design tasks.

AnyDesk is best for those who prioritize speed, minimalism, and quick setup over feature depth.

Stat: As per TechRepublic, 78% of IT professionals believe having a multi-device support tool is critical for hybrid teams.

🔗 Check this out: Remote Desktop Comparison for Remote IT Support

Conclusion: Support That Moves With You

Remote IT support isn’t just a trend—it’s a must-have in today’s distributed workspaces. Whether you’re debugging code from a beach or fixing software for a client on another continent, having the right remote support system changes everything.

It saves time, keeps systems running, and lets IT teams be everywhere—without actually being everywhere.

If you’re curious how remote support tools like DeskIn can support your work, explore our features and see how smooth remote troubleshooting can be.

Remote IT Support

TECHNOLOGY

What is Remote IT Support? Definition, Scope, and Tools

Ever had your Wi-Fi crash during a Zoom call, or watched your screen freeze five minutes before a deadline? That’s where remote IT support saves the day. It’s like having your own tech rescue team—without them needing to be in the same room, city, or even country.

So, what is remote IT support exactly?

It’s the go-to solution for IT teams to manage, fix, and support devices from anywhere. With tools like DeskIn, you don’t need to wait for help—you get instant support over the internet. Whether you’re a developer, designer, or just someone trying to finish a task, this article will walk you through:

  • What remote IT support means

  • How it works

  • Tools that make it possible

Let’s break it down.

What is Remote IT Support?

IT engineer accessing a remote desktop with a side-by-side device view

Remote IT support is the process of providing technical help and troubleshooting services over the internet, without needing to be physically present. It’s used by IT professionals to fix problems, install software, update systems, and manage devices across the globe.

This approach is perfect for hybrid and remote work models. A report from Statista shows that 28% of employees now work remotely full-time, while 39% are hybrid. That’s a lot of devices that need care—remotely.

Key Use Cases:

  1. Fixing software bugs or system errors

  2. Installing or updating programs

  3. Diagnosing hardware issues remotely

  4. Guiding users through problems via chat or screen share

  5. Accessing files or systems when you’re not on-site

Case Study: A UI designer at a startup in Jakarta faced a critical Figma sync issue during a client demo. With remote IT support using DeskIn, the IT engineer accessed her MacBook, cleared cache issues, and restored the sync—all within 10 minutes. Zero downtime, full relief.

🔗 Check this out: How to Access Files on Your Computer remotely

How Does Remote IT Support Work?

Remote IT support session with chat and whiteboard tools


Remote IT support works by using secure software that allows an IT technician to access a device or system from another location. It’s fast, secure, and doesn’t interrupt the user's workflow too much.

Here’s how it usually goes:

  1. User sends a request: They report a problem or issue.

  2. IT receives and connects: Using tools like DeskIn, the IT team initiates a remote session.

  3. Control is shared: IT can now access the desktop, run diagnostics, or chat directly.

  4. Fixes are applied: From restarting apps to editing config files—it all happens remotely.

Why It’s Effective:

  • No waiting for someone to show up

  • Works across devices—Windows, Mac, Linux, even mobile

  • Saves time, reduces downtime

According to Gartner, companies that adopted remote IT support reduced resolution time by 25% and increased employee satisfaction by 35%.

🔗 Check this out: Top Remote IT Support Software

Must-Have Tools for Remote IT Support Teams

The magic of remote IT support comes from the tools behind it. Good software makes the process smooth and secure. DeskIn is one example, built specifically for cross-platform use with features IT teams love.

Key Features of Remote IT Tools:

  • Remote Desktop Access: Control devices from anywhere.

  • Text Chat + Whiteboard: Explain fixes without jumping on calls.

  • Remote Terminal & Task Manager: Dive deep into system processes and commands.

  • Device Manager: Monitor, restart, or shut down systems.

  • Multi-device Compatibility: Windows, Mac, Linux, and mobile.

  • Remote Camera: Get a real-time view through device cameras—ideal for physical diagnostics.

Recommended Tools:

DeskIn multi-device feature chart for IT professionals

✅ DeskIn – Best for Cross-Platform Teams

DeskIn offers a feature-rich, cost-effective solution for individuals, small teams, and creative professionals working across multiple platforms.

  • All plans support at least 3 devices by default.

  • Core features include: Drag & Drop File Transfer, Remote Reboot, Network Monitoring, and Remote Camera Access.

  • Excellent 4K image quality with low latency, supporting up to 4K at 60fps with low LAN latency.

  • Works seamlessly on Android and iOS devices, including root-free Android, tablets, and pen displays.

  • Tailored for gamers and designers with unique features like:

    • Auto 3D View

    • Pen Tablet Re-direction

    • 4:4:4 Color Support

DeskIn also provides a user-friendly interface where all essential remote control tools are built-in—no additional apps required. Download Here

🚀 TeamViewer – Popular and Versatile

TeamViewer is a widely known and trusted solution for general remote access and business support needs.

  • Best suited for enterprise or large-scale users, but the license is significantly more expensive for individuals.

  • Requires user manuals to navigate the full range of features effectively.

  • Mobile support is available, but comes at an additional cost and requires installing a separate app.

  • Not optimized for high-performance tasks like fast-paced gaming or design work with strict latency demands.

Despite the higher cost, TeamViewer remains a solid choice for secure and reliable remote work in corporate settings.

AnyDesk – Lightweight and Fast

AnyDesk is a quick and efficient remote desktop tool designed for users who need lightweight connectivity.

  • 50% more expensive than DeskIn for the same number of supported devices.

  • Includes a basic feature set tailored to remote work and tech support.

  • Operates at a lower bitrate, which may suit slower or unstable network environments.

  • Focused more on simplicity—not ideal for creative work such as gaming or design tasks.

AnyDesk is best for those who prioritize speed, minimalism, and quick setup over feature depth.

Stat: As per TechRepublic, 78% of IT professionals believe having a multi-device support tool is critical for hybrid teams.

🔗 Check this out: Remote Desktop Comparison for Remote IT Support

Conclusion: Support That Moves With You

Remote IT support isn’t just a trend—it’s a must-have in today’s distributed workspaces. Whether you’re debugging code from a beach or fixing software for a client on another continent, having the right remote support system changes everything.

It saves time, keeps systems running, and lets IT teams be everywhere—without actually being everywhere.

If you’re curious how remote support tools like DeskIn can support your work, explore our features and see how smooth remote troubleshooting can be.

Remote IT Support

TECHNOLOGY

What is Remote IT Support? Definition, Scope, and Tools

Ever had your Wi-Fi crash during a Zoom call, or watched your screen freeze five minutes before a deadline? That’s where remote IT support saves the day. It’s like having your own tech rescue team—without them needing to be in the same room, city, or even country.

So, what is remote IT support exactly?

It’s the go-to solution for IT teams to manage, fix, and support devices from anywhere. With tools like DeskIn, you don’t need to wait for help—you get instant support over the internet. Whether you’re a developer, designer, or just someone trying to finish a task, this article will walk you through:

  • What remote IT support means

  • How it works

  • Tools that make it possible

Let’s break it down.

What is Remote IT Support?

IT engineer accessing a remote desktop with a side-by-side device view

Remote IT support is the process of providing technical help and troubleshooting services over the internet, without needing to be physically present. It’s used by IT professionals to fix problems, install software, update systems, and manage devices across the globe.

This approach is perfect for hybrid and remote work models. A report from Statista shows that 28% of employees now work remotely full-time, while 39% are hybrid. That’s a lot of devices that need care—remotely.

Key Use Cases:

  1. Fixing software bugs or system errors

  2. Installing or updating programs

  3. Diagnosing hardware issues remotely

  4. Guiding users through problems via chat or screen share

  5. Accessing files or systems when you’re not on-site

Case Study: A UI designer at a startup in Jakarta faced a critical Figma sync issue during a client demo. With remote IT support using DeskIn, the IT engineer accessed her MacBook, cleared cache issues, and restored the sync—all within 10 minutes. Zero downtime, full relief.

🔗 Check this out: How to Access Files on Your Computer remotely

How Does Remote IT Support Work?

Remote IT support session with chat and whiteboard tools


Remote IT support works by using secure software that allows an IT technician to access a device or system from another location. It’s fast, secure, and doesn’t interrupt the user's workflow too much.

Here’s how it usually goes:

  1. User sends a request: They report a problem or issue.

  2. IT receives and connects: Using tools like DeskIn, the IT team initiates a remote session.

  3. Control is shared: IT can now access the desktop, run diagnostics, or chat directly.

  4. Fixes are applied: From restarting apps to editing config files—it all happens remotely.

Why It’s Effective:

  • No waiting for someone to show up

  • Works across devices—Windows, Mac, Linux, even mobile

  • Saves time, reduces downtime

According to Gartner, companies that adopted remote IT support reduced resolution time by 25% and increased employee satisfaction by 35%.

🔗 Check this out: Top Remote IT Support Software

Must-Have Tools for Remote IT Support Teams

The magic of remote IT support comes from the tools behind it. Good software makes the process smooth and secure. DeskIn is one example, built specifically for cross-platform use with features IT teams love.

Key Features of Remote IT Tools:

  • Remote Desktop Access: Control devices from anywhere.

  • Text Chat + Whiteboard: Explain fixes without jumping on calls.

  • Remote Terminal & Task Manager: Dive deep into system processes and commands.

  • Device Manager: Monitor, restart, or shut down systems.

  • Multi-device Compatibility: Windows, Mac, Linux, and mobile.

  • Remote Camera: Get a real-time view through device cameras—ideal for physical diagnostics.

Recommended Tools:

DeskIn multi-device feature chart for IT professionals

✅ DeskIn – Best for Cross-Platform Teams

DeskIn offers a feature-rich, cost-effective solution for individuals, small teams, and creative professionals working across multiple platforms.

  • All plans support at least 3 devices by default.

  • Core features include: Drag & Drop File Transfer, Remote Reboot, Network Monitoring, and Remote Camera Access.

  • Excellent 4K image quality with low latency, supporting up to 4K at 60fps with low LAN latency.

  • Works seamlessly on Android and iOS devices, including root-free Android, tablets, and pen displays.

  • Tailored for gamers and designers with unique features like:

    • Auto 3D View

    • Pen Tablet Re-direction

    • 4:4:4 Color Support

DeskIn also provides a user-friendly interface where all essential remote control tools are built-in—no additional apps required. Download Here

🚀 TeamViewer – Popular and Versatile

TeamViewer is a widely known and trusted solution for general remote access and business support needs.

  • Best suited for enterprise or large-scale users, but the license is significantly more expensive for individuals.

  • Requires user manuals to navigate the full range of features effectively.

  • Mobile support is available, but comes at an additional cost and requires installing a separate app.

  • Not optimized for high-performance tasks like fast-paced gaming or design work with strict latency demands.

Despite the higher cost, TeamViewer remains a solid choice for secure and reliable remote work in corporate settings.

AnyDesk – Lightweight and Fast

AnyDesk is a quick and efficient remote desktop tool designed for users who need lightweight connectivity.

  • 50% more expensive than DeskIn for the same number of supported devices.

  • Includes a basic feature set tailored to remote work and tech support.

  • Operates at a lower bitrate, which may suit slower or unstable network environments.

  • Focused more on simplicity—not ideal for creative work such as gaming or design tasks.

AnyDesk is best for those who prioritize speed, minimalism, and quick setup over feature depth.

Stat: As per TechRepublic, 78% of IT professionals believe having a multi-device support tool is critical for hybrid teams.

🔗 Check this out: Remote Desktop Comparison for Remote IT Support

Conclusion: Support That Moves With You

Remote IT support isn’t just a trend—it’s a must-have in today’s distributed workspaces. Whether you’re debugging code from a beach or fixing software for a client on another continent, having the right remote support system changes everything.

It saves time, keeps systems running, and lets IT teams be everywhere—without actually being everywhere.

If you’re curious how remote support tools like DeskIn can support your work, explore our features and see how smooth remote troubleshooting can be.

growth hacks prouctivity

PRODUCTIVITY

10 Smart Productivity Hacks for Remote Work

Remote work offers great flexibility, but without a solid structure, productivity can quickly slip. With no fixed office hours or the usual daily commute, distractions are everywhere. The key to staying productive while working remotely is creating a routine, setting boundaries, and utilizing effective strategies.

Here are 10 actionable productivity tips how to help you stay focused when working remotely:

1. Establish a Consistent Daily Routine

build habit

One of the biggest productivity tips for remote work is maintaining a consistent routine. Start your day at the same time, and follow a morning ritual that helps you transition into work mode. This routine helps signal to your brain that it's time to focus and perform.

🕖 Consistency leads to productivity. Set your work hours and stick to them.

2. Create a Dedicated Workspace

comfortable workspace

Having a specific area for work is a must. Avoid working from the couch or your bed—this will only encourage distractions. Set up a workspace that is comfortable but separate from places you usually relax. This helps establish boundaries between work and personal life, improving your productivity and focus.

📍 A designated workspace leads to better concentration and fewer distractions.

3. Try the Pomodoro Technique

pomodoro technique

To boost your productivity, consider using the Pomodoro Technique. Work for 25 minutes straight, then take a 5-minute break. After 4 cycles, take a longer break. This method helps maintain high energy levels and prevents burnout, improving long-term productivity.

⏱️ Focused work bursts lead to sustained productivity throughout the day.

4. Create a Realistic To-Do List

daily to-do list

A major productivity tip for remote workers is planning your day. Create a to-do list with 3–5 key tasks that you want to accomplish. Keep it simple and avoid overwhelming yourself with too many tasks. Prioritize important and high-impact work.

📝 Achieving meaningful goals is more important than completing endless tasks.

5. Mute Non-Essential Notifications

focus mode

Notifications from messaging apps, social media, and other non-work-related platforms can seriously hamper productivity. Mute notifications during work hours so you can focus fully on your tasks.

📴 Silence distractions to maximize your focus and work output.

6. Dress for Success (Even at Home)

well dressed at home

While it might seem tempting to stay in loungewear, dressing up like you’re going to the office can significantly impact your mindset. A proper outfit helps trigger a professional mindset and boosts productivity. Plus, it’s easier to transition from work to leisure when you're dressed for the part.

👚 Dressing up puts you in a work mode, even when working remotely.

7. Maintain Clear Communication with Your Team

online meeting from home

Regular communication is crucial for remote work productivity. Check in with your team daily, whether through messages, emails, or video calls. Make sure everyone is aligned on goals, deadlines, and progress. This keeps you and your team on track and ensures you're all working toward the same objectives.

📬 Regular updates keep everyone informed and reduce misunderstandings.

8. Schedule Effective Meetings

scheduling meeting

Limit your meetings to those that are necessary, and make them efficient. Before each meeting, prepare a clear agenda, and stick to it. Keep meetings brief and to the point—this way, you can avoid wasting time and instead use it to focus on more importan

t tasks.

📅 Fewer, more effective meetings lead to increased productivity.

9. Take Breaks and Move Around

coffee break

Sitting for hours without moving is a productivity killer. Make sure to stand up, stretch, or take a walk every few hours. Physical movement boosts circulation, recharges your brain, and enhances focus and energy for the tasks ahead.

🏃‍♀️ Regular breaks improve focus and help maintain mental clarity.

10. End Your Day with a Quick Reflection

self evaluation

Before logging off, spend 5 minutes reflecting on your day. What tasks did you accomplish? What could you improve tomorrow? This end-of-day review will help you track your progress and set yourself up for success the next day.

Read This to Boost Your Productivity

  1. 6 Essential Tools to Work form Anywhere

  2. Top 6 Remote Work Software for Productivity and Collaboration

  3. Stay Productive Anywhere: Access Your Work Computer From Home

Ready to Maximize Your Remote Work Productivity?

Working remotely offers flexibility, but it requires a different approach to stay productive. By adopting these productivity tips, you can create a more structured, focused, and efficient remote work routine.

💡 Whether you're working from home, a cafe, or while traveling, these tips will help you stay on top of your game. Remember, it’s about consistency, planning, and discipline—qualities that are key to productivity, no matter where you are.

growth hacks prouctivity

PRODUCTIVITY

10 Smart Productivity Hacks for Remote Work

Remote work offers great flexibility, but without a solid structure, productivity can quickly slip. With no fixed office hours or the usual daily commute, distractions are everywhere. The key to staying productive while working remotely is creating a routine, setting boundaries, and utilizing effective strategies.

Here are 10 actionable productivity tips how to help you stay focused when working remotely:

1. Establish a Consistent Daily Routine

build habit

One of the biggest productivity tips for remote work is maintaining a consistent routine. Start your day at the same time, and follow a morning ritual that helps you transition into work mode. This routine helps signal to your brain that it's time to focus and perform.

🕖 Consistency leads to productivity. Set your work hours and stick to them.

2. Create a Dedicated Workspace

comfortable workspace

Having a specific area for work is a must. Avoid working from the couch or your bed—this will only encourage distractions. Set up a workspace that is comfortable but separate from places you usually relax. This helps establish boundaries between work and personal life, improving your productivity and focus.

📍 A designated workspace leads to better concentration and fewer distractions.

3. Try the Pomodoro Technique

pomodoro technique

To boost your productivity, consider using the Pomodoro Technique. Work for 25 minutes straight, then take a 5-minute break. After 4 cycles, take a longer break. This method helps maintain high energy levels and prevents burnout, improving long-term productivity.

⏱️ Focused work bursts lead to sustained productivity throughout the day.

4. Create a Realistic To-Do List

daily to-do list

A major productivity tip for remote workers is planning your day. Create a to-do list with 3–5 key tasks that you want to accomplish. Keep it simple and avoid overwhelming yourself with too many tasks. Prioritize important and high-impact work.

📝 Achieving meaningful goals is more important than completing endless tasks.

5. Mute Non-Essential Notifications

focus mode

Notifications from messaging apps, social media, and other non-work-related platforms can seriously hamper productivity. Mute notifications during work hours so you can focus fully on your tasks.

📴 Silence distractions to maximize your focus and work output.

6. Dress for Success (Even at Home)

well dressed at home

While it might seem tempting to stay in loungewear, dressing up like you’re going to the office can significantly impact your mindset. A proper outfit helps trigger a professional mindset and boosts productivity. Plus, it’s easier to transition from work to leisure when you're dressed for the part.

👚 Dressing up puts you in a work mode, even when working remotely.

7. Maintain Clear Communication with Your Team

online meeting from home

Regular communication is crucial for remote work productivity. Check in with your team daily, whether through messages, emails, or video calls. Make sure everyone is aligned on goals, deadlines, and progress. This keeps you and your team on track and ensures you're all working toward the same objectives.

📬 Regular updates keep everyone informed and reduce misunderstandings.

8. Schedule Effective Meetings

scheduling meeting

Limit your meetings to those that are necessary, and make them efficient. Before each meeting, prepare a clear agenda, and stick to it. Keep meetings brief and to the point—this way, you can avoid wasting time and instead use it to focus on more importan

t tasks.

📅 Fewer, more effective meetings lead to increased productivity.

9. Take Breaks and Move Around

coffee break

Sitting for hours without moving is a productivity killer. Make sure to stand up, stretch, or take a walk every few hours. Physical movement boosts circulation, recharges your brain, and enhances focus and energy for the tasks ahead.

🏃‍♀️ Regular breaks improve focus and help maintain mental clarity.

10. End Your Day with a Quick Reflection

self evaluation

Before logging off, spend 5 minutes reflecting on your day. What tasks did you accomplish? What could you improve tomorrow? This end-of-day review will help you track your progress and set yourself up for success the next day.

Read This to Boost Your Productivity

  1. 6 Essential Tools to Work form Anywhere

  2. Top 6 Remote Work Software for Productivity and Collaboration

  3. Stay Productive Anywhere: Access Your Work Computer From Home

Ready to Maximize Your Remote Work Productivity?

Working remotely offers flexibility, but it requires a different approach to stay productive. By adopting these productivity tips, you can create a more structured, focused, and efficient remote work routine.

💡 Whether you're working from home, a cafe, or while traveling, these tips will help you stay on top of your game. Remember, it’s about consistency, planning, and discipline—qualities that are key to productivity, no matter where you are.

growth hacks prouctivity

PRODUCTIVITY

10 Smart Productivity Hacks for Remote Work

Remote work offers great flexibility, but without a solid structure, productivity can quickly slip. With no fixed office hours or the usual daily commute, distractions are everywhere. The key to staying productive while working remotely is creating a routine, setting boundaries, and utilizing effective strategies.

Here are 10 actionable productivity tips how to help you stay focused when working remotely:

1. Establish a Consistent Daily Routine

build habit

One of the biggest productivity tips for remote work is maintaining a consistent routine. Start your day at the same time, and follow a morning ritual that helps you transition into work mode. This routine helps signal to your brain that it's time to focus and perform.

🕖 Consistency leads to productivity. Set your work hours and stick to them.

2. Create a Dedicated Workspace

comfortable workspace

Having a specific area for work is a must. Avoid working from the couch or your bed—this will only encourage distractions. Set up a workspace that is comfortable but separate from places you usually relax. This helps establish boundaries between work and personal life, improving your productivity and focus.

📍 A designated workspace leads to better concentration and fewer distractions.

3. Try the Pomodoro Technique

pomodoro technique

To boost your productivity, consider using the Pomodoro Technique. Work for 25 minutes straight, then take a 5-minute break. After 4 cycles, take a longer break. This method helps maintain high energy levels and prevents burnout, improving long-term productivity.

⏱️ Focused work bursts lead to sustained productivity throughout the day.

4. Create a Realistic To-Do List

daily to-do list

A major productivity tip for remote workers is planning your day. Create a to-do list with 3–5 key tasks that you want to accomplish. Keep it simple and avoid overwhelming yourself with too many tasks. Prioritize important and high-impact work.

📝 Achieving meaningful goals is more important than completing endless tasks.

5. Mute Non-Essential Notifications

focus mode

Notifications from messaging apps, social media, and other non-work-related platforms can seriously hamper productivity. Mute notifications during work hours so you can focus fully on your tasks.

📴 Silence distractions to maximize your focus and work output.

6. Dress for Success (Even at Home)

well dressed at home

While it might seem tempting to stay in loungewear, dressing up like you’re going to the office can significantly impact your mindset. A proper outfit helps trigger a professional mindset and boosts productivity. Plus, it’s easier to transition from work to leisure when you're dressed for the part.

👚 Dressing up puts you in a work mode, even when working remotely.

7. Maintain Clear Communication with Your Team

online meeting from home

Regular communication is crucial for remote work productivity. Check in with your team daily, whether through messages, emails, or video calls. Make sure everyone is aligned on goals, deadlines, and progress. This keeps you and your team on track and ensures you're all working toward the same objectives.

📬 Regular updates keep everyone informed and reduce misunderstandings.

8. Schedule Effective Meetings

scheduling meeting

Limit your meetings to those that are necessary, and make them efficient. Before each meeting, prepare a clear agenda, and stick to it. Keep meetings brief and to the point—this way, you can avoid wasting time and instead use it to focus on more importan

t tasks.

📅 Fewer, more effective meetings lead to increased productivity.

9. Take Breaks and Move Around

coffee break

Sitting for hours without moving is a productivity killer. Make sure to stand up, stretch, or take a walk every few hours. Physical movement boosts circulation, recharges your brain, and enhances focus and energy for the tasks ahead.

🏃‍♀️ Regular breaks improve focus and help maintain mental clarity.

10. End Your Day with a Quick Reflection

self evaluation

Before logging off, spend 5 minutes reflecting on your day. What tasks did you accomplish? What could you improve tomorrow? This end-of-day review will help you track your progress and set yourself up for success the next day.

Read This to Boost Your Productivity

  1. 6 Essential Tools to Work form Anywhere

  2. Top 6 Remote Work Software for Productivity and Collaboration

  3. Stay Productive Anywhere: Access Your Work Computer From Home

Ready to Maximize Your Remote Work Productivity?

Working remotely offers flexibility, but it requires a different approach to stay productive. By adopting these productivity tips, you can create a more structured, focused, and efficient remote work routine.

💡 Whether you're working from home, a cafe, or while traveling, these tips will help you stay on top of your game. Remember, it’s about consistency, planning, and discipline—qualities that are key to productivity, no matter where you are.

Don't miss out.

Don't miss out.

Don't miss out.

Contact Us

Email: support@deskin.io

Office: 6 Shenton Way, #36-01 OUE Downtown 1, Singapore 068809

Copyright © 2025 Zuler Technology PTE. LTD. All rights reserved.

Contact Us

Email: support@deskin.io

Office: 6 Shenton Wy, #36-01 OUE Downtown 1, Singapore 068809

Copyright © 2025 Zuler Technology PTE. LTD. All rights reserved.

Contact Us

support@deskin.io

6 Shenton Way, #36-01 OUE Downtown 1, Singapore 068809

Copyright © 2025 Zuler Technology PTE. LTD. All rights reserved.