AnyDesk Not Connecting? 9 Ways to Fix It Quickly + The Easiest Alternative

When your friend or family member’s computer suddenly runs into trouble, have you ever felt helpless because you’re too far away to help? Don’t worry — Microsoft’s built-in “Quick Assist” was designed for exactly that. This free remote support tool lets you instantly view or even control another person’s Windows computer using a simple security code, as if you were sitting right in front of it.
In this guide, you’ll get a complete overview of this handy tool — from its core functions to hands-on tutorials.

We’ll also dive deep into how to use Quick Assist effectively, explore the best alternatives for Mac users or those who need more advanced features, and share practical troubleshooting tips for common connection issues. Keep reading to discover a more efficient way to collaborate remotely.

Further reading:

• Top 10 Remote Desktop Software Options For 2025

• 5 Ways to Remote Access Windows from Any Device Easily

What Is Quick Assist: Understanding Its Core Functions

“Quick Assist” is a free, built-in remote support tool for Windows users. There’s no need to pay or install extra software — as long as both parties are on Windows, a simple one-time security code lets you securely share your screen or allow full remote control. Perfectly integrated into the OS, Quick Assist makes tech support quick, easy, and efficient — ideal for resolving temporary PC issues.

Advantages of Quick Assist

Don’t underestimate this small built-in “Windows helper.” Thanks to its four main advantages, it’s a go-to choice for quick, temporary remote support:

• Completely free: No subscription fees or hidden costs.

• No installation needed: It’s already built into Windows and can be launched instantly from the Start menu.

• Extremely easy to use: The simple interface makes it beginner-friendly for both helper and recipient.

• Secure connection: Uses Microsoft account verification and one-time security codes to ensure safe access.

Limitations of Quick Assist

Of course, Quick Assist isn’t perfect. Its design makes cross-platform collaboration difficult — and for Mac users, it simply doesn’t work at all, which is a major drawback in today’s multi-device environment.

Here are its main limitations:

• Limited use cases: It’s meant for basic tech support only. It doesn’t support remote work, gaming, or creative design tasks.

• No macOS support: Mac users can neither generate a code to assist others nor use a code to connect to Windows — a serious inconvenience for cross-platform support.

• No file transfer: You can’t share or exchange files directly during a session — you’ll have to rely on messaging apps or cloud services. If you need fast, two-way file transfer, consider Quick Assist’s top alternative — DeskIn.

• Time-limited pairing codes: Each security code expires after a short time, so beginners may find it frustrating to reconnect.

• No unattended access: Each session requires manual approval from the remote user — meaning you can’t connect to an unattended device.

💡 Tip: If these limitations make Quick Assist unusable for you, skip ahead to our “Best Quick Assist Alternatives” section.

How to Download and Use Quick Assist

Since Quick Assist is a native tool in Windows 10 and Windows 11, you usually don’t need to download it. However, if it’s missing, you can manually install it from the Microsoft Store.

Here’s how to use Quick Assist on Windows:

Step 1: The helper opens “Quick Assist,” clicks “Assist another person,” and signs in with their Microsoft account.

Step 2: The system generates a 6-digit security code — share this code with the person who needs help.

Step 3: The recipient opens “Quick Assist,” enters the code under “Get assistance.”

Step 4: The recipient chooses “Share screen” to allow the helper to view their desktop.

Step 5: The helper can click “Request control” to remotely operate the device after the recipient clicks “Allow.”

Step 6: Either side can click “Stop sharing” anytime to end the session.

The Best Quick Assist Alternative: Seamless Windows–Mac Connectivity

DeskIn is a powerful remote desktop solution and an excellent Quick Assist alternative — especially known for its cross-platform compatibility. Whether you’re using Windows, macOS, Android, or iOS, DeskIn lets you connect and control devices effortlessly and securely.

📥 Want to try it? DeskIn offers a free version with enterprise-grade encryption for safe and reliable use!

Key advantages of DeskIn:

• Strong compatibility: Works seamlessly across Windows and macOS, as well as Android and iOS.

• High-speed file transfer: Supports unlimited file types and sizes, with speeds up to 12MB/s for smooth workflow.

• Flexible connection options: Connect via temporary codes, preset passwords, or unattended access. Supports Wake-on-LAN for remote startup.

• Rich collaboration tools: Includes features like screen extension, screen mirroring, voice chat, annotations, and clipboard sharing.

• Easy to use: Just install DeskIn on both devices, log into the same account, and connect using the target device’s ID and password.

How to Connect Two Computers with DeskIn

Step 1: Download DeskIn from the official website and install it on both computers. Log in with the same DeskIn account.

Step 2: On the Windows client, find your other device in the device list, click it, enter the security password or temporary code, and you’re connected.

📥 Try it now — click to connect instantly with DeskIn!

How to Fix Quick Assist Not Opening

If “Quick Assist won’t open,” freezes, or crashes, don’t panic. Try these troubleshooting steps:

Step 1: Reset Microsoft Store cache.

Press Windows + R, type wsreset.exe, and hit Enter. Wait about 10 seconds for it to reset and reopen Microsoft Store.

Step 2: Check for Windows updates.

Go to Settings > Update & Security > Windows Update and install all pending updates.

Step 3: Install or repair Microsoft Edge WebView2.

Quick Assist depends on this component. Windows 11 users have it built in; Windows 10 users may need to manually install it from Microsoft’s website.

Step 4: Reinstall Quick Assist via PowerShell.

Run PowerShell as Administrator and enter:

Step 5: Run System File Check.

Open Command Prompt (Admin), type sfc /scannow, and press Enter to repair system files.

Step 6: Create a new local user account.
If the issue persists, try creating a new Windows account and launch Quick Assist there.

If none of these work, consider switching to a more stable remote support tool such as DeskIn, as mentioned earlier.

Conclusion

In summary, Quick Assist is a convenient, free solution for quick, same-platform remote support within Windows. However, its lack of macOS support and limited functionality make it less flexible.

If you often need to connect across different systems (like macOS) or require advanced features such as file transfer or unattended access, a more robust tool like DeskIn will give you a smoother, more professional remote collaboration experience.

📥 Try DeskIn for free today and experience powerful, high-speed remote access!

Quick Assist FAQ

What should I do if my Quick Assist security code expires?

Simply generate a new 6-digit code within Quick Assist and share it again. Each code expires after about 10 minutes for security reasons.

Is it safe to uninstall Quick Assist?

Yes. Uninstalling Quick Assist won’t affect your Windows system stability. However, it’s generally not recommended unless required for system or policy reasons.

Can the recipient end the remote session anytime?

Yes. The person receiving help can stop sharing or close Quick Assist anytime, instantly ending the session — full control remains in their hands.

What other software can remotely control a computer?

Popular remote desktop tools include TeamViewer, AnyDesk, and Chrome Remote Desktop. For users who need smoother performance and advanced features like cross-platform file transfer, DeskIn is an excellent “Swiss Army knife” solution for professional use.

What remote desktop tools do people use abroad?

Globally, TeamViewer and AnyDesk are the most recognized. However, for those needing seamless Windows–Mac connectivity, DeskIn offers superior performance — including ultra-fast file transfers and 4K-quality remote sessions, perfect for professionals and creative teams.

AnyDesk is one of the world’s most popular remote desktop tools, known for its high-speed, low-latency cross-device connection experience. However, many users still encounter issues such as AnyDesk not connecting, connection timeout, or DNS address not found, causing interruptions at work, file transfer failures, or delays in remote support.

This article walks you through 9 effective troubleshooting methods, from the simplest to the most advanced, and recommends DeskIn, a more stable and secure alternative to AnyDesk—helping you maintain a smooth remote desktop connection under any circumstances.

If you want to explore more about remote desktop setups, check out these related guides:

• How to Remote Connect to Another PC in 5 Minutes [3 Methods]

• 3 Ways to Remote Into PC from Mac Smoothly [6 Recommended Tools]

  
  

Why Is AnyDesk Not Connecting? Common Causes Explained

When you see messages like “Unable to connect,” “Connection timed out,” or “DNS address not found” while using AnyDesk, it’s usually not caused by a single issue. The table below summarizes the most common situations and their likely causes to help you pinpoint the problem quickly:

Too many problems to check one by one?
Download DeskIn — a more stable remote desktop software supporting multi-platform logins and 200+ global nodes to solve all connection problems at once.

Learn more about remote connection setting here:

• How to Use a Laptop as a Second Monitor for Windows/Mac

• 5 Tools to Extend Mac/Windows Screen-Easy Dual Screen Set Up

9 Easy Methods to Fix AnyDesk Connection Problems

If you keep getting “AnyDesk not connecting” or “connection timeout” messages, don’t worry! Below are 9 simple and effective fixes to help you restore your connection—no technical skills required.

Method 1: Check If Your Network Connection Is Stable

One of the most common causes of AnyDesk connection issues is unstable or high-latency internet. Check your connection to ensure proper communication.

Steps:

1. Press Win + R, type cmd, and hit Enter.

2. Type ping -t 8.8.8.8 and check response times. If they fluctuate heavily or drop packets, your network is unstable.

3. Use Speedtest to test your internet speed. Try restarting your router or switching to a wired connection for better stability.

   

   If the speed is fine but the connection still fails, proceed with the next steps.

Too much hassle?
Try DeskIn — easy to use, highly stable, and powered by 200+ global nodes for seamless remote access.

Method 2: Allow AnyDesk Through Firewall

Windows Firewall or antivirus software may mistakenly block AnyDesk. If your internet is fine but connections still fail, check your firewall settings.

Steps:

1. Press Win + S, search for “Allow an app through Windows Firewall.”

2. Click “Change settings,” locate AnyDesk, and allow both Private and Public networks.

3. If not listed, click “Allow another app” and manually add the AnyDesk executable.

If you use antivirus software (e.g., Kaspersky, Norton), go to Network Settings > Exceptions and whitelist AnyDesk.

Example (Kaspersky):

1. Open Kaspersky → click the gear icon for Settings.

2. Go to Security Settings > Network Settings.

3. Change “Monitor all ports” to “Monitor only selected network ports.”

Method 3: Update or Reinstall AnyDesk

If you encounter frequent disconnections or timeout errors, the app may be outdated or incompatible with the latest server version. Update or reinstall the latest version.

Steps:

1. Open AnyDesk → go to Settings > Access > Updates → enable Auto-update.

2. If updates fail, uninstall the old version and download the latest installer from the official AnyDesk website.

   

Still not working? Try DeskIn — it’s smoother, more reliable, and offers better multi-platform compatibility.

Method 4: Verify the Remote Device ID

The “Remote device not accepting connection” error often happens due to an incorrect ID. Make sure both sides input the same 9-digit code.

Common mistakes include:

• Confusing the number 0 with the letter O

• Typing errors or missing segments

• Using an old or reset device ID
  
  

  

If you often connect to multiple devices, DeskIn automatically saves all device IDs and allows one-click access—no need to retype.

Method 5: Check AnyDesk Server Status

Sometimes, the issue lies on AnyDesk’s side. Check whether the servers are under maintenance or temporarily down:

1. Visit Downdetector to see user reports.

2. Check AnyDesk’s official site for maintenance announcements.

   

Method 6: Fix “DNS Address Not Found”

If you see “DNS address not found,” it’s usually due to expired DNS cache or proxy misconfiguration.

Steps:

1. Press Win + S, type cmd, right-click and select Run as Administrator.

2. Enter these commands one by one:
   ipconfig /release

   ipconfig /renew

   ipconfig /flushdns

3. Restart AnyDesk and test the connection again.

Method 7: Disable VPN or Proxy

VPNs and proxies (especially HiNet proxies) can slow down or block AnyDesk.

Steps:

1. Temporarily disable VPN software (like Surfshark or ExpressVPN).

2. Check Windows proxy settings: Press Win + R → type inetcpl.cpl → switch to the “Connections” tab, and verify whether the proxy is enabled.

3. Switch to DNS settings recommended by your local network provider.

Or just use DeskIn — it automatically optimizes global routing with no VPN issues.

Method 8: Perform a Clean Boot to Avoid Conflicts

Background processes or antivirus programs can interfere with AnyDesk.

Steps:

1. Press Win + R, type msconfig, and hit Enter.

2. Under the General tab, select Selective startup, and uncheck “Load startup items.”

3. Go to Services, check “Hide all Microsoft services,” then click “Disable all.”

4. Restart your PC and test AnyDesk again. If you use antivirus software, temporarily disable it and ensure it’s fully closed in Task Manager.

Method 9: Close Other Remote Desktop Apps

Running multiple remote control tools (e.g., TeamViewer, Chrome Remote Desktop) may cause conflicts. Disable or uninstall other apps to prevent connection failures. ou can also try disabling IPv6 (some ISPs cause issues):

1. Go to Control Panel → Network and Internet → Network Connections.

2. Right-click your active adapter → Properties → uncheck “Internet Protocol Version 6 (TCP/IPv6).”

3. Restart your PC.

A More Stable & Faster Alternative — DeskIn

If you’re tired of AnyDesk connection failures, laggy visuals, or blurry screen sharing, try DeskIn — a reliable, high-performance remote desktop software.

DeskIn features 200+ global nodes, intelligent routing, and 4K60FPS / 2K144FPS streaming with <40ms latency. It’s free, multi-platform, and includes premium features like:

• Remote startup/shutdown

• Voice chat

• Screen extension & projection

• Privacy mode

• Mobile and web access

DeskIn offers multiple advanced features for free, providing a more stable connection experience and complete cross-platform support than AnyDesk — making it the ideal choice for long-term remote control.

3 easy steps:

1. Install DeskIn on both computers (Windows/macOS) and log in with the same account.

   

2. Select a device from your list → click Remote Control.
   
   

   

3. Transfer files, share screens, or make calls during the session.
   
   

   

   
   
   

FAQ — Key Troubleshooting Points

Why does it say “Remote device not accepting connection”?

Usually due to incorrect ID, insufficient permissions, or firewall blocks. Check network settings or switch to DeskIn for instant, hassle-free access.

AnyDesk not working on iPhone?

This may be due to unstable Wi-Fi, outdated app, or system compatibility issues. Restart, update, or use DeskIn for smoother iOS performance.

What other remote desktop apps can I use?

Alternatives include TeamViewer and Chrome Remote Desktop, but DeskIn provides a smoother, higher-quality experience with fewer restrictions.

How to prevent connection issues in the future?

Keep your software updated, ensure stable internet, and configure your firewall properly. Or, simply use DeskIn — it’s stable, secure, and easy to use.

Conclusion: The Fastest, Simplest Way to Fix AnyDesk Connection Issues

This guide covered 9 simple, effective methods to fix AnyDesk connection failures—from checking network status and updating software to disabling VPN and IPv6.

If you prefer a simpler, more reliable solution, DeskIn is the best choice. It’s intuitive, stable, and supports multiple platforms—perfect for remote work, teaching, or collaboration.

👉 Try DeskIn now and enjoy a smoother, safer remote desktop experience.

Whether your TeamViewer fails to connect, disconnects frequently, or is suddenly flagged for “commercial use,” this complete guide will help you quickly fix all TeamViewer connection and functionality issues. We’ll walk you through how to check your network, permissions, and system settings, and introduce a reliable alternative so your remote control can return to smooth operation.

Recommended Reads:

• DeskIn vs. TeamViewer: Which Offers Better Value and Stability

Why Is My TeamViewer Not Connecting?

If TeamViewer can’t connect, shows “Unable to connect to partner,” or gets stuck on “Connecting,” or even fails to log in, the issue usually comes from one of several core areas. Common causes include unstable internet, incorrect Windows permissions, firewall or proxy blocking, IPv6 conflicts, licensing errors, or temporary server maintenance.
Don’t want the hassle? Try DeskIn — it offers stable connections and supports commercial use for free!

Common Problems and Fixes:

For more remote connection guides:

• How to Remote Connect to Another PC in 5 Minutes [3 Methods]

• How To Use Microsoft Remote Desktop On Windows 11

9 Ways to Fix TeamViewer Connection Issues

Whether you’re using the free or business edition of TeamViewer on Windows, macOS, iPhone/iPad, or Android, these 9 fixes will help you troubleshoot and restore your connection quickly. These steps are simple, effective, and compatible with all devices to ensure smooth remote access.

For more device-based tutorials, check out:

• 3 Ways to Remote Into PC from Mac Smoothly [6 Recommended Tools]

• Comparison Of 3 Free Remote Desktop Software

Method 1: Check Internet Connection and VPN Status

Network instability is the most common reason for TeamViewer connection failures. Unstable Wi-Fi, VPN misconfigurations, or proxies may cause timeouts or connection blocking.

Steps:

1. Press Win + R, type cmd, and hit Enter.

2. Type ping -t 8.8.8.8 and observe the response time. If latency spikes or packets drop frequently, your network is unstable.

3. Use Speedtest to check your internet speed or restart your router / switch to a wired connection for better stability.

If your internet is fine but TeamViewer still won’t connect, move on to the next fix.

Method 2: Change TeamViewer Access Permissions

If you can’t connect or can’t control your partner’s screen, your access permissions may be too limited.

Steps:

1. On the remote computer, open TeamViewer, click the gear icon, and open Options.

2. Go to Advanced, then click Show advanced options.

3. Under “Advanced settings for connections to this computer,” set Access Control to Full Access.

This ensures you have full control and can solve most permission-related connection problems.

Method 3: Check and Adjust Windows Settings

If TeamViewer keeps failing to connect, Windows User Account Control (UAC) or Remote Desktop settings may be interfering.

• Make sure UAC allows TeamViewer to make system changes.

• Verify that Remote Desktop services are running.

• Restart your computer after major Windows or TeamViewer updates.

Method 4: Adjust Firewall and Proxy Settings

Windows Firewall or proxy restrictions can block TeamViewer’s necessary ports.

Steps:

1. Open Windows Defender Firewall → Allow an app through Firewall.

2. Click Change settings, then ensure TeamViewer Remote Control Service is checked.

3. Go to Control Panel → Internet Options → Connections → LAN Settings, and uncheck Use a proxy server for your LAN if it’s enabled.

If it’s too complex to reconfigure, consider switching to DeskIn — it connects instantly without firewall hassle.

Method 5: Disable IPv6 on Both Computers

IPv6 incompatibility can sometimes cause connection failures.

Steps:

1. Press Win + R, type ncpa.cpl, and hit Enter.

2. Right-click your active network → Properties.

3. Uncheck Internet Protocol Version 6 (TCP/IPv6) and click OK.

4. Repeat the same on the remote PC.

Reboot and retry — this often resolves unknown “Cannot connect to partner” errors.

Method 6: Update or Reinstall TeamViewer

Outdated or unofficial versions can lead to compatibility issues.

Steps:

1. Open TeamViewer → Menu (≡) → Check for new version.

2. If updating doesn’t help, uninstall TeamViewer from Control Panel → Programs and Features, then reinstall the latest version from the official website.

Pro tip: If you’re on Mac, you can also use Microsoft Remote Desktop or turn your iPad into a second screen for smoother multitasking.

Method 7: Refresh DNS and TCP/IP via CMD

If login or verification fails, network cache may be corrupted.

Steps:

1. Open CMD as Administrator.

2. Type the following commands one by one:

ipconfig /release  

ipconfig /flushdns  

ipconfig /renew  

nbtstat –r  

netsh int ip reset resetlog.txt  

netsh winsock reset

3. Restart your PC and reconnect TeamViewer.

Method 8: Check TeamViewer Server Status

Sometimes, the issue isn’t on your end.

Steps:

1. Visit the TeamViewer server status page.

2. Check if your regional servers are down.

3. If there’s downtime, wait or use DeskIn as a stable alternative.

Method 9: Perform a Clean Boot to Eliminate Background Conflicts

Antivirus or startup apps may interfere with TeamViewer.

Steps:

1. Press Win + R, type msconfig, and hit Enter.

2. Under General, select Selective startup and uncheck “Load startup items.”

3. In Services, check “Hide all Microsoft services” and click Disable all.

4. Restart your PC.

5. Temporarily disable antivirus software and try connecting again.

This isolates background conflicts that cause TeamViewer connection drops.

Recommended Alternative: DeskIn Remote Control

If you’re tired of TeamViewer’s connection limits or false commercial-use flags, DeskIn is a reliable alternative. It offers industry-leading 4K 60FPS quality, ultra-low latency, and free commercial usage.With 200+ global nodes and smart routing, DeskIn ensures stable remote sessions, even for high-load tasks.

Pricing highlights:

• Standard plan: $4.16/month (annual billing)

• Performance plan: $16.66/month with multi-monitor and fast file transfer

• Free version: includes Wake-on-LAN, screen mirroring, voice chat, and whiteboard collaboration
  
  

  

Why Choose DeskIn Over TeamViewer?

• Superior connection stability — long sessions without disconnects, even on free plans. You can connect two computers easily with DeskIn

• High-quality visuals & low latency — up to 4K60FPS or 2K144FPS with 4:4:4 color accuracy.

• Comprehensive multi-monitor & interaction features — screen extension, projection, virtual screens, voice chat, whiteboard.

• Remote Wake (Wake-on-LAN) — power on your PC remotely.

• Unlimited file transfers — up to 12MB/s without size limits.

• Cross-platform support — Windows, macOS, Android, iOS.

• Affordable pricing — starting at $4.16/month vs. TeamViewer’s $50.9/month.

DeskIn combines high performance, flexibility, and cost efficiency — ideal for individuals and teams alike.

3 Simple Steps to Use DeskIn

1. Install DeskIn on both computers and log in with the same account.
   
   

   

2. Select your target device from the list and click “Remote Control.”

   

3. Control remotely — transfer files, share screen, or communicate instantly.
   
   

   

Fixing “Commercial Use Detected” on TeamViewer

Even personal users are sometimes flagged for commercial use due to TeamViewer’s detection algorithms. This disrupts workflow and limits functionality. You can appeal to unlock your account or switch to DeskIn, which allows free commercial usage without restrictions.

Why Does TeamViewer Flag for Commercial Use?

TeamViewer monitors your IP, domain, connection frequency, and activity. Using corporate domains or connecting to multiple devices may trigger a “commercial use suspected” warning.

How to Submit an Appeal

1. Visit the TeamViewer Commercial Use Suspected page.
   
   

   

2. Fill out your name, email, affected TeamViewer ID, and explain your personal use case.

3. Upload your log files

4. Wait about 7 days for review.

After approval, your account will return to the free version.

Temporary Workaround: Use DeskIn

If you’re locked out of TeamViewer, DeskIn offers free, unrestricted remote control for both personal and business use. It’s fast, stable, and won’t get blocked for “commercial activity.”

FAQ

Q: Why does TeamViewer disconnect after 5 minutes?

A: The free version has a session time limit or may be flagged as commercial. DeskIn has no time limit and offers stable connections.

Q: What are the limitations of TeamViewer Free?

A: Free users face time limits, feature restrictions, and commercial detection. DeskIn Free removes all these barriers and allows business use.

Q: Can I control my PC from a phone with TeamViewer?

A: TeamViewer mobile is limited and may fail to connect. DeskIn supports iOS/Android remote control with full features like screen extension and voice chat.

Conclusion

This guide outlined 9 fixes for TeamViewer connection failures — from checking your network and permissions to disabling IPv6, reinstalling the app, and resetting DNS/TCP settings. We also covered how to resolve or appeal a commercial-use restriction.

To avoid these issues entirely, try DeskIn — a stable, high-performance, and free-for-commercial-use alternative with 4K streaming, multi-screen support, and no session limits. It’s the smarter way to remote work securely and efficiently.