If you encounter difficulties while using DeskIn, you can always reach DeskIn officials through the following methods for immediate assistance.

How to contact DeskIn officials

1. Contact us via email:

support@deskin.io

3. Join the Discord community:

https://discord.com/invite/a6Zq5n4GG7

4. Contact us via social media:

Facebook：https://www.facebook.com/profile.php?id=61553786313131
Instagram：https://www.instagram.com/deskin_id/

What to provide?

It would be a great help if you can provide the following information while reaching DeskIn officials. This can help the DeskIn team better understand your problem and provide a solution.

1.Software version number

The version number of Windows, Mac DeskIn is on the upper left corner of DeskIn client:

The version number of Android, iOS DeskIn can be found in DeskIn app >> Settings >> Setttings >> About us:

2. Operation system of local device and remote device

E.g. Local devide: iPone 15, iOS 18.0 ; Remote devide: Windows 11

3. Describe the usage scenarios and problems encountered in as much detail as possible

E.g. When i do extended screen, it only mirrors the screen and I cant use it.

4. Screenshots or videos that can illustrate the problem you encountered

5.Upload logs

Uploading logs allows DeskIn engineers to conduct a deeper inspection. Here is how you can upload logs or find the logs:

Upload log on iOS and Android:

Open DeskIn app>>Settings>>settings>>about us>>Upload log

Find logs on Windows:

Path1: C:\Users\admin\AppData\Local\DeskIn\Logs
Path2: Right click DeskIn Logo >>Open file location>>Logs

Find logs on Mac:

/Applications/Deskln.app/Contents/Logs

Please compress the log file and send them to mailbox support@deskin.io together with the materials mentioned above.