Why can't i remotely control my Android device?

To remotely control an Android phone or tablet using DeskIn, you need to purchase the Android control plugin or upgrade to the paid version (currently, each Android controlled version comes with 1 Android control plugin). If you have already purchased the Android control plugin but still cannot control the Android device and can only view the remote screen, please check the following reasons:

1. Android Version Too Low

   The remote control feature requires the controlled Android device to be running Android 7 or above for full control. Android 5 and Android 6 devices only support limited control through three Android function buttons.

   
   

2. Main Controlled Device Logged into the Same Account

   DeskIn's mobile control feature requires the main controlled device to be from the same account. Please ensure that your controlled Android device is logged into the same account as the controlling device, and that account has purchased the Android control plugin or is Standard (or higher).

   
   

3. Check if Remote Control is Turned On

   Before controlling the device remotely, the controlled Android device needs to allow "authorization to connect to this device." There are three authorization modes: "Phone Projection," "Remote Camera," and "Remote Control." If you want to fully control the Android phone, make sure the controlled device has selected the authorization option as "Remote Control."

   
   

4. Check if All Necessary Permissions Have Been Granted

   Before starting the remote connection, DeskIn will request the controlled device to provide system permissions such as "screen recording permission," "accessibility permission," etc. Failing to grant permissions may affect remote control, so please ensure you have followed the software instructions to enable all necessary permissions.

   
   

   

   
   

5. Check if Permissions and Authorizations Have Been Revoked

   Since the authorizations used by DeskIn are provided by the mobile system, if DeskIn has not been used for a long time, the system may revoke the provided permissions, making it impossible to connect. Keeping the DeskIn screen open and adding it to the battery whitelist can help reduce the chances of permissions being revoked. When the "Remote Control" permission is kept enabled, there will be a checkbox selected with a checkmark; please check this.

   
   

   

   
   

6. Check if the Controlled Device is on the Authorized Device List

   One Android control plugin only allows control of one Android device. If you have multiple Android devices, please check if the currently controlled device is on the authorized secure control list. You can go to the DeskIn mobile app >> Settings >> Android Control to view the authorization list. You can remove the current authorized device and authorize a new Android device, but please note: each Android control plugin only supports changing the controlled device once a month.

   
   

   

7. Are You Using Other Remote Software Simultaneously?

   If you are simultaneously using other remote software to control the Android phone, the system authorization may become confused, preventing you from using DeskIn to operate the Android device. Try uninstalling other remote software and then retry.

For more tips, you can also read:

• Free! This Is How to Connect Two Android Phones Remotely

• How to Run Windows on an Android Phone or Tablet [3 Ways]

To remotely control an Android phone or tablet using DeskIn, you need to purchase the Android control plugin or upgrade to the paid version (currently, each Android controlled version comes with 1 Android control plugin). If you have already purchased the Android control plugin but still cannot control the Android device and can only view the remote screen, please check the following reasons:

1. Android Version Too Low

   The remote control feature requires the controlled Android device to be running Android 7 or above for full control. Android 5 and Android 6 devices only support limited control through three Android function buttons.

   
   

2. Main Controlled Device Logged into the Same Account

   DeskIn's mobile control feature requires the main controlled device to be from the same account. Please ensure that your controlled Android device is logged into the same account as the controlling device, and that account has purchased the Android control plugin or is Standard (or higher).

   
   

3. Check if Remote Control is Turned On

   Before controlling the device remotely, the controlled Android device needs to allow "authorization to connect to this device." There are three authorization modes: "Phone Projection," "Remote Camera," and "Remote Control." If you want to fully control the Android phone, make sure the controlled device has selected the authorization option as "Remote Control."

   
   

4. Check if All Necessary Permissions Have Been Granted

   Before starting the remote connection, DeskIn will request the controlled device to provide system permissions such as "screen recording permission," "accessibility permission," etc. Failing to grant permissions may affect remote control, so please ensure you have followed the software instructions to enable all necessary permissions.

   
   

   

   
   

5. Check if Permissions and Authorizations Have Been Revoked

   Since the authorizations used by DeskIn are provided by the mobile system, if DeskIn has not been used for a long time, the system may revoke the provided permissions, making it impossible to connect. Keeping the DeskIn screen open and adding it to the battery whitelist can help reduce the chances of permissions being revoked. When the "Remote Control" permission is kept enabled, there will be a checkbox selected with a checkmark; please check this.

   
   

   

   
   

6. Check if the Controlled Device is on the Authorized Device List

   One Android control plugin only allows control of one Android device. If you have multiple Android devices, please check if the currently controlled device is on the authorized secure control list. You can go to the DeskIn mobile app >> Settings >> Android Control to view the authorization list. You can remove the current authorized device and authorize a new Android device, but please note: each Android control plugin only supports changing the controlled device once a month.

   
   

   

7. Are You Using Other Remote Software Simultaneously?

   If you are simultaneously using other remote software to control the Android phone, the system authorization may become confused, preventing you from using DeskIn to operate the Android device. Try uninstalling other remote software and then retry.

For more tips, you can also read:

• Free! This Is How to Connect Two Android Phones Remotely

• How to Run Windows on an Android Phone or Tablet [3 Ways]

To remotely control an Android phone or tablet using DeskIn, you need to purchase the Android control plugin or upgrade to the paid version (currently, each Android controlled version comes with 1 Android control plugin). If you have already purchased the Android control plugin but still cannot control the Android device and can only view the remote screen, please check the following reasons:

1. Android Version Too Low

   The remote control feature requires the controlled Android device to be running Android 7 or above for full control. Android 5 and Android 6 devices only support limited control through three Android function buttons.

   
   

2. Main Controlled Device Logged into the Same Account

   DeskIn's mobile control feature requires the main controlled device to be from the same account. Please ensure that your controlled Android device is logged into the same account as the controlling device, and that account has purchased the Android control plugin or is Standard (or higher).

   
   

3. Check if Remote Control is Turned On

   Before controlling the device remotely, the controlled Android device needs to allow "authorization to connect to this device." There are three authorization modes: "Phone Projection," "Remote Camera," and "Remote Control." If you want to fully control the Android phone, make sure the controlled device has selected the authorization option as "Remote Control."

   
   

4. Check if All Necessary Permissions Have Been Granted

   Before starting the remote connection, DeskIn will request the controlled device to provide system permissions such as "screen recording permission," "accessibility permission," etc. Failing to grant permissions may affect remote control, so please ensure you have followed the software instructions to enable all necessary permissions.

   
   

   

   
   

5. Check if Permissions and Authorizations Have Been Revoked

   Since the authorizations used by DeskIn are provided by the mobile system, if DeskIn has not been used for a long time, the system may revoke the provided permissions, making it impossible to connect. Keeping the DeskIn screen open and adding it to the battery whitelist can help reduce the chances of permissions being revoked. When the "Remote Control" permission is kept enabled, there will be a checkbox selected with a checkmark; please check this.

   
   

   

   
   

6. Check if the Controlled Device is on the Authorized Device List

   One Android control plugin only allows control of one Android device. If you have multiple Android devices, please check if the currently controlled device is on the authorized secure control list. You can go to the DeskIn mobile app >> Settings >> Android Control to view the authorization list. You can remove the current authorized device and authorize a new Android device, but please note: each Android control plugin only supports changing the controlled device once a month.

   
   

   

7. Are You Using Other Remote Software Simultaneously?

   If you are simultaneously using other remote software to control the Android phone, the system authorization may become confused, preventing you from using DeskIn to operate the Android device. Try uninstalling other remote software and then retry.

For more tips, you can also read:

• Free! This Is How to Connect Two Android Phones Remotely

• How to Run Windows on an Android Phone or Tablet [3 Ways]